Enhancing Customer Experience and Operational Efficiencies with TCS

Enhancing Customer Experience and Operational Efficiencies with TCS end-to-end services 3/18/2018 CONFIDENTIAL

Tata Businesses India’s Largest Conglomerate 100 Operating Companies in 7 Business Sectors Some Recent International M&A Activity: Tata Motors Jaguar/ Land Rover [ ~$2. 3 B ] Taj Hotels Boston Ritz Carlton [ $170 MM ] Company significantly broadens product line and global footprint One of Asia’s largest hotel companies expands into U. S. VSNL Tyco Global Networks/ Teleglobe [ $369 MM ] Tata Tetley / Good Earth Vitamin Water [ ~$1 B ] Largest provider of submarine cable bandwidth 2 nd largest global branded tea operation Tata Steel Corus Steel [ $13 B ] Combined company now 6 th largest steel producer in the world 3/18/2018 2

TCS Corporate Facts › TCS was established in 1968 › FY 2010 revenue of USD 6. 34 TCS Revenues in USD Millions billion (up from USD 6. 01 billion in FY 2009) › Over 1, 42, 939* employees › 1 st Company in the world to be assessed at Level 5 for integrated enterprise-wide CMMI and PCMM › Global Presence - 141 offices in 42 countries › First and Largest ›Software R&D centre in India ›Software exporter in India * All Figures as of March 31 * Excluding Subsidiaries, 1, 63, 700 Associates inclusive of subsidiaries As on 30 th June 2010 3/18/2018 3

TCS Global Europe 22 2 141 Offices in 42 countries UK & Ireland 11 1 N. America 18 4 India MEA Ibero. America 107 Solution Centres in 20 countries 12 7 53 3 81 APAC 18 6 10 Sales Office Solution Centres As on 30 th June 2010 3/18/2018 4

The TCS Difference Broad Portfolio of Offerings Providing the right set of capabilities for the right opportunities at the right time Global Network Delivery Model. TM Our unique business model for consistent delivery of high quality, cost effective services anywhere, any time Solution Accelerators Products, tools and methodologies to help bring client solutions to market more quickly and with higher quality TCS Innovation Labs and Co-Innovation Network Our innovation engine to help clients achieve and maintain competitive advantage 3/18/2018 5

Industry Expertise Unmatched Breadth and Depth of Industry Knowledge Banking/ Financial Services Manufacturing Insurance Energy, Resources & Utilities Retail & Consumer Goods Government Telecom Life Sciences & Healthcare Hi. Tech Media & Information Services Travel, Transportation & Hospitality 3/18/2018 6

TCS Broad Portfolio of Offerings IT Services Outsourcing Solutions Enterprise Solutions Technology Solutions Consulting Enterprise Transformation & Change Management Business Process Management Systems & Application Architecture IT Process Management Outsourcing Process Management Business Process Outsourcing Finance & Accounting Outsourcing HR Outsourcing Customer Care Outsourcing Supply Management Solutions Vertical Solutions IT Infrastructure Solutions Infrastructure Outsourcing Network Consulting & Integration Hardware Support & Installation Infrastructure Management Engineering & Industrial Services Enterprise Asset Management Industrial Embedded Systems Plan Automation Services Product Engineering Product Based Solutions TCS BαNCS Vertical Industry Solutions Productivity Tool Solutions 3/18/2018 7

TCS Global Network Delivery Model. TM › Global, Interconnected Workforce • On-site, domestic, and offshore staffing • Broad technology and domain expertise • Effective and scalable talent management › Integrated Processes • CMMI Level 5 quality processes • World-class security procedures • Consistent project management processes and tools › Multi-Tiered Infrastructure • Multi-continent and interconnected development center network • State-of-the-art, redundant telecommunications network • Global collaboration tools 3/18/2018 8

Innovation Labs 1 Bangalore, India TCS Innovation Labs - Bangalore 2 Chennai, India TCS Innovation Labs - Chennai TCS Innovation Labs - Web 2. 0 TCS Innovation Labs - Insurance TCS Innovation Labs - Retail TCS Innovation Labs - Telecom TCS Innovation Labs - Travel & Hospitality 3 8 3 Cincinnati, USA TCS Innovation Labs - Cincinnati 4 Delhi, India TCS Innovation Labs - Delhi 5 Hyderabad, India TCS Innovation Labs - Hyderabad 6 Kolkata, India 4 TCS Innovation Labs - Kolkata 7 Mumbai, India TCS Innovation Labs - Mumbai TCS Innovation Labs - Performance Engineering 8 Peterborough, UK TCS Innovation Labs - Peterborough 9 Pune, India 6 7 9 5 1 2 TCS Innovation Labs - TRDDC - Process Engineering TCS Innovation Labs - TRDDC - Software Engineering TCS Innovation Labs - TRDDC - Systems Research TCS Innovation Labs - Banking and Financial Services TCS Innovation Labs - Engineering & Industrial Services 3/18/2018 9

Co-Innovation Network (COIN)TM Academic Institutions Research Institutions Student Community Startups Venture Capitalists Industry Bodies TCS Innovation Lab Customers Entrepreneurs in Residence Alliance Partners Consultants “ TCS is remarkable for the way it taps into other organizations to create what it calls a coinnovation network. For the past three years the company has been gradually building a network of university researchers, venture capitalists, and startup entrepreneurs. Now this initiative is really starting to get traction” – Steve Hamm , “How TCS Harnesses Startup Innovation” Business. Week Blog - Bangalore Tigers , August 29, 2007 The TCS Co-Innovation Network builds collaborative frameworks to enable innovation across the TCS Ecosystem 3/18/2018 10

TCS as a Business Transformation Partner Integrated Services • Global Consulting for IT Business Align Management, Portfolio & Process management • Infrastructure Services for simplification and servicing • Application Development & Maintenance • Enterprise Solutions • Asset leverage for technology and solutioning üBalanced Score Card üInnovation Lab üNew/Existing Solution üProducts Transformation ü IT Strategy & IT - Business alignment ü Shared Services for Enterprise solutions ü IS Transformation - On Demand Services, Performance Engineering ü New Product Development üContinuous improvements & Process Consulting üApplication Development, IS Management & Offshore Leverage - 11 - 3/18/2018

IT Infrastructure Services Overview 3/18/2018 12

IT Infrastructure Services Unit - Snapshot Revenue Highlights (FY 09 -10) Practice Highlights § End to End delivery capabilities § Leveraging Full Services Play § Strategic Initiatives: o Transformation Solutions o Tools and Process Automation o Next Gen Delivery Customer Profile § 300 + global clients § BFSI, Telecom & Retail TOP 3 Verticals § Fast growing verticals MFR & Hi-Tech § 8. 4% of TCS revenues Leadership § 46% CAGR for last 4 yrs § NA & Europe contributing 70% of the total revenues, W. Europe fast growing region People Profile § 10500 + consultants § World Class Training & Dev. initiatives § Over 60% consultants certified Engagement profiles Investments § 20+ Centers of Excellence § Global Alliances & Partnerships § Global Network Delivery Model TM § Full Services engagement on the rise § 70% of revenue from managed services Leadership across Infrastructure Services 3/18/2018 13

SLA based Service Delivery Committed Cost Savings Transparency & Flexibility Service Desk EUC Services Data Center Managemen t Converged Networks Application Management Managed Security Services Analytics driven Transformation Enterprise System Managemen t Transformat ion Solutions Group ITIL framework Partners & Alliances Tools & Enablers Service Management Netasthra CCM. net i Readiness Global Network Delivery Model TM Practices Customer Solutions IT Infrastructure Services Landscape i Transform Innovation & Transformation Labs We Manage … You Control 3/18/2018 14

IT Service Desk Practice EUC Practice • 24 x 7 • Remote Coverage Manage • L 1/L 2 Technical Helpdesk Support Datacenter Practice Networks Practice Desktop Managemen t • Patch Mgmt • Antivirus Mgmt • Server Monitoring & Management • Storage Management • Production support • Database • Backup Mgmt Management • Messaging/Collab • Desktop Monitoring oration Administration • Desk side Build Assess Definition • Service Desk Impleme nta-tion • Customiz a-tion • Integratio n with ESM • NOC Operations • IMAC support • Configuration mgmt • LAN, WAN, MAN, IPT, Contact Center support • UC support • VC Infra Support Enterprise System Magt. Practice • Provide tools for ESM activities • Maintenance of ESM environm ent Application Mangt. Practice • Application Service Desk & Command Center services • Application support services • Software Platform (Middleware & Web) support services • Database management and support services • Middleware/Web Support • Process Converged Administration • IMAC • Asset mgmt Desktop/Lap • Desktop Images Encryption • Application Packaging • Application virtualizatio n/Streaming • Platform Migration and Upgrade Services • Tech Refresh • • Data center design • Implement § Assess and build • Data Center migration • Build, Enhance and Optimize DR / BCP Enterprise/ Contact Center Network • Integration of NW tools • Network Migration • Data, Voice & Video transformation • NOC Implementation ESM tools § Consult / Recomme nd ESM tools (BMC, HP, CA, EMC among others) § Implement & Maintenance of ESM Tools ITIL Consulting Storage/Server Consolidation Infrastructure Readiness Assessment (i. Readiness) Network Design, Analysis and Tuning Database Performance tuning Capacity Planning Enablers Practices IT Infrastructure Services Landscape Managed Security Practice Transformation Practice § Security Operations center § Security Information and event management § Identity and Access Mgmt § Security Device and configuration Management § Security Incident Management § Vulnerability Management • Portfolio • Security Assessment and operation center Analysis setup • Network security • Tools Strategy Assessment, • Implementation Simplification and of Security Standardization devices (IPS, • Command Center IDS, SIEM, Setup and Network security Monitoring Gateways) • Database • Integration Installations and services Configurations • Software Platforms (Middleware & Web) Installations and • Configurations and Proprietary Tools - 3 rd Party • Alliance & Vendor Management • Co. E Labs 3/18/2018 • Rationalization • Consolidation • Virtualization • Utility Computing • Data Center Energy Management 15

IT IS Converged Network Service Offerings Professional Services • i. Readiness on Network • Network Design and Architect • Contact Center and UC Applications System Integration • • Pre Production pilot Accelerated deployment Customization/Integration 3 rd Party Application Integration Managed Services • Monitoring & Management • Incident Management using Integrated Tools • Change / Capacity/ Process Management • Touch Services/ Field support using Partners Transformation Services • Network Consolidation • Technology Migration • Technology Convergence Optimization Services • Performance Tuning • Network Optimization • Resource Optimization 3/18/2018 16

Transformation Solutions - Offerings Cloud Services Cloud Computing • Advisory Services • Migration Services • Demand Management • Cloud Management • Iaa. S, Paa. S, and Saa. S Models • On demand EBMS Experience • Technology Consultants/ Architects • Systems Engineering and Modelling • Enterprise Service Delievry Tools Enterprise Solutions Server • DC Consolidation • Legacy Migration • Hosted ESM Storage • Storage-as-a. Service • Storage Tiering and Consolidation • Storage Data Migration Workspace • Virtual Desktop Infrastructure Knowledge • Best Practices • Standards • SMEs on Technology • Technology Reference Data from Alliance Partners Process • SURe Methodology • Optimize. IT • Factory-Based Implementation • Data Gathering & Analysis • ITIL, Six Sigma • ITSM Design & Implementation • ITSM Process Assessment • Hosted Tools Solutions • ITSM Process Design and Implementation • Enterprise CMDB • Service Modelling • Actionable Service Catalogue Tools • i. Transform • IT Spend Analysis • IT Health Check • Netasthra • CCM. net • Functional Process • Service Management Integration Alliances • Alcatel-Lucent, Amazon, BMC, Cisco, Citrix, EMC, HDS, HP, IBM, Intel, MS, Net. App, Novell, Sun, VMware, Service. Mesh, Terremark 3/18/2018 17

TCS IS – Assets and Value Enablers TCS IS Value ecosystem Partners Labs & COE • Strategic Partners – Hosting, Network, UC and Contact Center • New Partners • Startups • Academia • Specialists • Innovation Labs – Data Centre 3. 0 • System Research Lab • Cisco Innovation Centre, Microsoft, EMC, VMware, IBM, Net. App, hp Technology Labs • Infrastructure as a Service Centre Products, Toolset • net. Astra® : Service Management Dashboard • Consult: Artificial Intelligence based Knowledge Mgmt System • CCM. Net : Service Management toolset • i. Transform, i. Predict, i. Support: Toolset to assess and transform IT Infrastructure • TCS Carbon Management Engine: Toolset to enable Green IT Framework • i. Readiness® Analysis – Framework to assess and define Remote Management operating models for client • SURe Framework – Framework to assess, define and realize Enterprise Infrastructure Transformation 3/18/2018 18

Value Proposition Unique position FSP Institutionalize Transparency & Flexibility Committed Transformation Road map – Analytics driven Transformation GNDM Delivery footprint in Emerging & Global markets Tools & Accelerators Customer Transformation & Innovation Labs Integrated Service Delivery Model Partners & Alliances 3/18/2018 19

Experience certainty. IT Services. Business Solutions. Outsourcing. 3/18/2018 20

Thank You Visit us at www. tcs. com 3/18/2018 21