Скачать презентацию Electronic Ticketing Implementation Moscow June 28 th Скачать презентацию Electronic Ticketing Implementation Moscow June 28 th

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Electronic Ticketing Implementation Moscow June 28 th 2006 Vladimir Tepikin Reservations Systems Manager Electronic Ticketing Implementation Moscow June 28 th 2006 Vladimir Tepikin Reservations Systems Manager Ukraine International Airlines Moscow, June 28 2006 Vladimir Tepikin

Electronic Ticketing Phase I • Interline Electronic Ticketing • GDS Electronic Ticket issuance • Electronic Ticketing Phase I • Interline Electronic Ticketing • GDS Electronic Ticket issuance • Ground Handling • Revenue Accounting • Staff training (1 st session) Phase II • Self Electronic Ticketing • UIA staff training (2 nd session) • Legal aspects Moscow, June 28 2006 Vladimir Tepikin

Electronic Ticketing Phase I • Interline • GDS / BSP - ARC • Ground Electronic Ticketing Phase I • Interline • GDS / BSP - ARC • Ground Handling • Revenue Accounting • Staff training (1 st session) Moscow, June 28 2006 Vladimir Tepikin

Interline Electronic Ticketing • The following airlines were chosen for the 1 st phase Interline Electronic Ticketing • The following airlines were chosen for the 1 st phase of the implementation: • Continental / CO • Delta / DL • Northwest / NW • KLM / KL • Air France / AF Moscow, June 28 2006 Vladimir Tepikin

Interline Electronic Ticketing Interline partners selection criteria: • Partner’s intention to issue only e-tickets Interline Electronic Ticketing Interline partners selection criteria: • Partner’s intention to issue only e-tickets • Volume of interline business • EDIFACT link availability between E-TKT Data Bases Moscow, June 28 2006 Vladimir Tepikin

Interline Electronic Ticketing - Coordinate General Business Requirements (GBR) with interline partners - Ensure Interline Electronic Ticketing - Coordinate General Business Requirements (GBR) with interline partners - Ensure the necessary interline billing systems and processes are in place for ET - Agree with the interline partner on a test plan - Agree with the interline partner on an implementation date Moscow, June 28 2006 Vladimir Tepikin

Interline Electronic Ticketing General Business Requirements § § § Flight & Itinerary eligibility Ticket Interline Electronic Ticketing General Business Requirements § § § Flight & Itinerary eligibility Ticket issuance Ticket void/cancellation PNR changes Check-in process Ground handling Refund processing Exchange/Reissue processing Direct Print Baggage Irregular operations Moscow, June 28 2006 § § § § Flight emergency Receipts/Itineraries Legal Documents/Notices Fraud Prevention Data Security Data Retention Backup Procedures Revenue and Interline Accounting § Interline Contracts (Agreements) § Messages § Form of Identification (FOID) Vladimir Tepikin

Interline Electronic Ticketing Eligible Routes • The following destinations / flights were chosen for Interline Electronic Ticketing Eligible Routes • The following destinations / flights were chosen for the 1 st phase of the implementation: • AMS / PS 101, 102 • BER / PS 203, 204 • LON / PS 501, 502 • PAR / PS 701, 702 Moscow, June 28 2006 Vladimir Tepikin

Interline Electronic Ticketing Eligible Routes The choice was based on the following criteria: - Interline Electronic Ticketing Eligible Routes The choice was based on the following criteria: - interline traffic volume with carriers selected for the 1 st wave of Interline Electronic Ticketing: • a. main hubs of KL, AF; • b. main transfer points to / from DL, CO, NW; - Departure Control Systems used to handle PS flights: • a. SITA DCS is used by Globe Ground Berlin in TXL; • b. Interactive link to CODECO (AMS, LGW) from PS ETKT server is planned; Moscow, June 28 2006 Vladimir Tepikin

Interline Electronic Ticketing Current Status Airline GBR Testing Clearing Method Target Implementation Period Continental/CO Interline Electronic Ticketing Current Status Airline GBR Testing Clearing Method Target Implementation Period Continental/CO Agreed Completed on 19 OCT 2005 IDEC Implemented Delta/DL Agreed APR 2006 IDEC Implemented KLM/KL Agreed JUN 2006 IDEC Implemented Northwest/NW Agreed MAY 2006 IDEC Implemented Air France/AF To be requested/sent 2006 IDEC 2006 Austrian / OS No Link IDEC 2006 Moscow, June 28 2006 Vladimir Tepikin

Electronic Ticketing Phase I • Interline • GDS • Ground Handling • Revenue Accounting Electronic Ticketing Phase I • Interline • GDS • Ground Handling • Revenue Accounting • Staff training (1 st session) Moscow, June 28 2006 Vladimir Tepikin

GDS - Update GDS Participation Carrier Agreements (PCA’s) to reflect electronic ticketing - Complete GDS - Update GDS Participation Carrier Agreements (PCA’s) to reflect electronic ticketing - Complete GDS Questionnaire - Agree with the GDS test plan - Agree with the GDS implementation date - The GDS must participate in country’s ARC / BSP - Coordinate with local BSP the start date of ETKT issuance Moscow, June 28 2006 Vladimir Tepikin

GDS Current Status GDS ET Questionnaire Addendu m to PCA Testing Country Target Implementation GDS Current Status GDS ET Questionnaire Addendu m to PCA Testing Country Target Implementation Period Amadeus/1 A Filled-in, sent Not signed Completed on 27 APR 2006 CH, BE, DE, FR, NL, UA, UK, US Galileo/1 G Filled-in, sent Signed Completed on 19 OCT 2005 FR, NL, UK, BE, LU, DE, CH Implemented Sabre/1 S Filled-in, sent Signed Completed on 13 DEC 2005 FR, NL, UK, BE, LU, DE, US, CA, PT Implemented Worldspan/1 P Filled-in, sent Signed Completed on 20 NOV 2005 FR, NL, UK, BE, LU, DE, US, CA, IE Implemented Moscow, June 28 2006 Vladimir Tepikin Implemented

Electronic Ticketing Phase I • Interline • GDS • Ground Handling • Revenue Accounting Electronic Ticketing Phase I • Interline • GDS • Ground Handling • Revenue Accounting • Staff training (1 st session) Moscow, June 28 2006 Vladimir Tepikin

Ground Handling Determine actions needed for Ground Handlers: discussion/agreement on Electronic Ticketing handling methods: Ground Handling Determine actions needed for Ground Handlers: discussion/agreement on Electronic Ticketing handling methods: - control - interactive - ETL Coordinate testing and implementation dates Moscow, June 28 2006 Vladimir Tepikin

Ground Handling Station Handling DCS Contact Method (Interactive/Contr ol/ETL) Testing AMS KLM – CODECO Ground Handling Station Handling DCS Contact Method (Interactive/Contr ol/ETL) Testing AMS KLM – CODECO Mr. Jan van der Veer – Commercial Manager ETL Messages * Completed, Implemented CDG ADP GAETAN Mr. Jean-Luc Meyts – Station Manager ETL Messages Completed, Implemented KBP INTERAVIA SDCS Mrs. Olena Karpenko Interactive Completed, Implemented LGW SERVISAIR UK LIMITED CODECO Mr. Clive Darbon – Regional Sales Manager ETL Messages* Completed, Implemented TXL GLOBE GROUND SDCS Mr. Honigmann – Head of Passenger Services Interactive FEB 2006 BRU, FRA, ZRH - ETL Method deployed in APR 2006 * Control method is to be deployed by CODECO by the end of 2006 Moscow, June 28 2006 Vladimir Tepikin

Revenue Accounting - ETM (ET lifted report) specifications reviewed - FTP retrieval of ETM Revenue Accounting - ETM (ET lifted report) specifications reviewed - FTP retrieval of ETM data from SITA arranged - Hardware/Software required and in-house system to store ETM determined - Software developed for Revenue Accounting system to process a nightly file of used coupons - Clearing method selection was made for interline partners and BSP/ARC Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin Moscow, June 28 2006 Vladimir Tepikin

First e-ticket on Ukraine International was issued on 26 th of October 2005 by First e-ticket on Ukraine International was issued on 26 th of October 2005 by Continental Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin Moscow, June 28 2006 Vladimir Tepikin

When the ticket is validated on CO, the itinerary may also include any of When the ticket is validated on CO, the itinerary may also include any of CO's interline electronic ticketing partner airlines. Moscow, June 28 2006 Vladimir Tepikin

Electronic Ticketing SITA Press Release: “…On October 19, 2005, Passenger and Travel Solutions activated Electronic Ticketing SITA Press Release: “…On October 19, 2005, Passenger and Travel Solutions activated first interline electronic ticketing implementation between Ukraine International (PS) and Continental Airlines (CO). With this implementation, CO and the global distribution systems (GDS’s) that validate electronic tickets on either CO or PS, may issue e-tickets for travel on the combination of these two airlines…” Moscow, June 28 2006 Vladimir Tepikin

Electronic Ticketing Phase II • Self Electronic Ticketing • UIA staff training (2 nd Electronic Ticketing Phase II • Self Electronic Ticketing • UIA staff training (2 nd session) • Legal aspects Moscow, June 28 2006 Vladimir Tepikin

Electronic Ticketing • Legal aspect • Civil Code of Ukraine • Air Code of Electronic Ticketing • Legal aspect • Civil Code of Ukraine • Air Code of Ukraine • Law of Ukraine «On electronic documents and electronic documents circulation» • Rules on Passenger & Baggage Air transportation, adopted by the order of Ministry of Transport of Ukraine № 568). • Regulation of Ukrainian government on availability of electronic documents (electronic data) circulation № 680) Moscow, June 28 2006 Vladimir Tepikin

First e-ticket in Ukraine International Ticketing Office was issued on 16 th of FEB First e-ticket in Ukraine International Ticketing Office was issued on 16 th of FEB 2006 Moscow, June 28 2006 Vladimir Tepikin

Electronic Ticketing PS is the first carrier in CIS to be recognized as 'green' Electronic Ticketing PS is the first carrier in CIS to be recognized as 'green' by IATA's color coded system, which categorizes airlines based on their electronic ticketing capability: Red = no plans for e-ticketing Orange = plans but not yet implemented Yellow = performing e-ticketing but not interline Green = interline e-ticketing available Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin Moscow, June 28 2006 Vladimir Tepikin