Electronic Ticketing Direct August 2009 1 2009

Electronic Ticketing Direct August 2009 1 © 2009 Amadeus IT Group SA Distribution Product Management Reservation Platform Ticketing

Introduction Features FAQ Agenda Introduction » Main features » Frequently Asked Questions © 2009 Amadeus IT Group SA » 2

Introduction Features FAQ Agenda Introduction » Main features » Frequently Asked Questions © 2009 Amadeus IT Group SA » 3

Introduction Features FAQ Overview » The Electronic Ticketing solution for NON BSP markets* » Allow authorised travel agencies to: » » follow-up on those e-tickets Direct reporting to airline revenue accountings » » with daily RET or HOT files Out of scope » Billing & settlement (directly managed between airlines and travel agents) 18 airlines already successfully use the product in 23 markets 4 * Also available in BSP markets on request © 2009 Amadeus IT Group SA » issue e-tickets on carrier e-ticket stock

Introduction Features FAQ BSP distribution flow Ticketing requests Travel Agent Central Ticketing System RET file IATA BSP Data Processing Center HOT file e-ticket record creation LIFT file Validating carrier e-ticket database 5 Airline accounting system © 2009 Amadeus IT Group SA Global Distribution System

Introduction Features FAQ Electronic Ticketing Direct distribution flow Ticketing requests Travel Agent Central Ticketing System RET file IATA BSP Data Processing Center HOT file e-ticket record creation LIFT file Validating carrier e-ticket database 6 Airline accounting system © 2009 Amadeus IT Group SA Global Distribution System

Introduction Features FAQ Agenda Introduction » Main features » Frequently Asked Questions © 2009 Amadeus IT Group SA » 7

Introduction Features FAQ Electronic Ticketing Direct offer 2. Price the PNR Automated Mandatory » Passenger name » Flight segment(s) » Ticketing arrangement » Form of payment » Validating carrier e-ticket record Manual » » Optional » Commission » Fare Discount » Other elements TST Incentive ticketing 4. Follow-up on the e-ticket » » Integration in the Amadeus Selling Platform Supporting documents Sales Report » 8 3. Issue the e-ticket » Display / Search of e-ticket record Cancellation (old package) Refund Revalidation Exchange / Reissue Display of e-ticket history © 2009 Amadeus IT Group SA 1. Create/Update a PNR

Introduction Features FAQ Issuance » The airline e-ticket range is used » The ticket stock is stored in Amadeus system and automatically sub-allocated to authorized travel agents » 9 Issuance using a specific entry (TTP/T-xx) Specific Form Of Payments (FOP) dedicated to e -Ticketing Direct © 2009 Amadeus IT Group SA »

Introduction Features FAQ Output documents Agents accounting coupons » » Agent coupon » » Audit coupon Credit Card Charge Form Printed Customer Itinerary receipt (ITR) Printed Faxed Broadcast The itinerary receipt is a legal contract with the airline 10 Broadcast Ex e-mailed © 2009 Amadeus IT Group SA »

Introduction Features FAQ Sales Reports registering all sales Ease office accounting checks » Sales Reports per day » Possibility to: TJD – Daily Report TJN – Net Remit Report » » TJT – Transaction Report » Filter options available TJQ – Query Report » 9 different generic reports for travel agencies » » » TJH – History Report Ex Sales Reports per sales period » TJI – Item Report » » TJS – Summary Sales Report » Make manual registration » TJX – Cross Reference Report » 11 Cancel or reinstate sales Print reports » TJL – Sales Report List © 2009 Amadeus IT Group SA »

Introduction Features FAQ Agenda Introduction » Main features » Frequently Asked Questions © 2009 Amadeus IT Group SA » 12

Introduction Features FAQs Can this product target BSP markets? » » How can an airline check the sales made with this solution? » » Support is available in the Amadeus help pages (HE ETKT DIRECT), and elearning sessions are available Is there a fraud control? » 13 Once an implementation slot is available, the lead time is between 1 to 2 months How are support and training managed? » » No, an IATA code is required to issue electronic tickets Which is the implementation timeline? » » A RET or HOT file is sent from Amadeus to the airline revenue accounting system on daily basis Can non-IATA travel agencies benefit from the solution? » » Yes, but at the moment Amadeus is focusing on NON BSP markets Yes, there is an enhanced security product option with which the airlines can allow specific e-ticketing quotas to the travel agencies according their bilateral agreement © 2009 Amadeus IT Group SA »

© 2009 Amadeus IT Group SA Questions 14 14

Thank you for your attention eticketing@amadeus. com For additional information please visit the: Opera Electronic Ticketing page 15 © 2009 Amadeus IT Group SA Product Management Please send your queries to: