Eight Key Steps to Business Continuity Managing the

Зарегистрируйтесь, чтобы просмотреть полный документ!

Eight Key Steps to Business Continuity Managing the Eight R’s Rich Schiesser Sr. Technical Planner

The Eight R’s I. III. IV. V. VIII. Response Recovery Resources Relocation Restoration Resumption Remediation Relationships

Sequencing the Eight R’s A. During an Event 1. 2. 3. 4. 5. Response Recovery Resources Relocation Restoration B. After an Event 6. Resumption 7. Remediation C. Before, During and After an Event 8. Relationships

I. Response A. Initial Reaction to an Event B. Normally a Human Response, but could be Automated C. Employee Safety and Notification to Others D. Includes Initial Assessment

Real Life Experience California Earthquake n n 5. 8 earthquake in Southern California, USA in October, 1987 Epicenter within five miles of huge N G defense contractor facility n Needed to evacuate 12, 000 employees n Damage to classified computer center was of major concern

II. Recovery Based on Initial Assessment, Determine: Location Time-frame Amount of Restoration Required Should be Based on the Prioritization of Systems

Real Life Experience Business Impact Analysis n Conducted at Direc. TV n Managers initially defensive of their processes and systems n n Emphasizing “Urgency” over “Importance” helped move the analysis forward Agreeing on consistent criteria improved the prioritisation process

II. Recovery Type of Event Location Time. Frame Amount of Restoration Minor Same Site Minutes Small Major Alternate Local Site Hours Medium Catastrophi c Alternate Remote Site Days Large

III. Resources A. Hardware B. Software C. Human

III. Resources A. Hardware Processors Disk Devices Tape Equipment Network Components Desktops

Real Life Experience Server Independence n Operational recovery test of ERP system at major USA mortgage company n Rapid growth of company and ERP caused frequent upgrades of servers n Initial tests attempted identical server configuration n Re-building servers and software from scratch resulted in server independence

III. Resources B. Software Operating Systems Backups and Restores DB Management Systems Applications Databases Desktop Support

III. Resources C. Human System Administrators Network Administrators Database Administrators Application Support Help Desk Supervisory

IV. Relocation A. Data Center B. Support Services C. Business Staff

Real Life Experience Re-locating Critical Systems n n n N G tested re-locating in Chicago with Sungard TCF tested re-locating in New Jersey with Comdisco (TCF previously did an actual disaster recovery with IBM) Option One Mortgage tested re-locating in Wood Dale (outside Chicago) with Comdisco/Sungard

V. Restoration A. Processor Environment B. C. D. E. F. Database Management Systems Application Systems Databases Network Connectivity Desktop Environment

Real Life Experience Disaster at a Movie Studio n n TCF entered lucrative home entertainment business in 1994, using IBM AS/400 Transformer explosion in 1995 damaged the AS/400 s beyond repair, and TCF had no DR plan IBM re-located TCF’s processing to their Cypress, CA facility, 40 miles away, and successfully restored all systems within 3 days Seven days later the transformer and computers were replaced, and IT executives committed to a full business continuity plan

VI. Resumption A. B. C. D. Reversing Much of the Recovery Process Re-deploying Resources for the Resumption Process Reverting Back to the Original Site or Reconciling Issues for a New Site Restoring Site to a Production Status

VII. Remediation A. B. C. D. Review Entire Event in Light of the First Six R’s Identify Lessons Learned Propose Suggestions for Improvement Transition from a Reactive to a Proactive Environment

Real Life Experience California Earthquakes Re-visited n n 6. 7 earthquake in Southern California on January 17, 1994. Plans, processes, and procedures developed at N G as a result of the 1987 earthquake all worked flawlessly. No major outages occurred to any online systems.

VIII. Relationships A. Key Internal Customers B. Key External Customers C. Key Internal Suppliers D. Key External Suppliers

VIII. Relationships A. Key Internal Customers 1. Supervisors 2. 3. 4. 5. Business Analysts Software Developers Help Desk Personnel IT Staff

VIII. Relationships B. Key External Customers 1. Business Users 2. 3. 4. 5. Company Users Company Partners Corporate Headquarters Outside Media

VIII. Relationships C. Key Internal Suppliers 1. Infrastructure Staff 2. 3. 4. 5. Application Developers Supervisors Help Desk Personnel Telecommunications

VIII. Relationships D. Key External Suppliers 1. Facilities Department 2. 3. 4. 5. Health and Safety Physical Security Human Resources Police and Fire 6. Outside Media

Real Life Experience Support at The Weather Channel n TWC had extensive relationships with: - IT suppliers - Local police and fire departments - Red Cross - Fed’l Emergency Mgmt Agency (FEMA) - National Hurricane Center - National Weather Service

Summary of the Eight R’s I. III. IV. V. VIII. Response – Initial reaction and assessment Recovery – Determine location and level Resources – Hardware, software, human Relocation – Data center, support, staff Restoration – Programs, data, network Resumption – Reverse recovery, revert back Remediation – Suggest improvements Relationships – Customers and suppliers

Questions?

Thank You For Your Participation

Скачать презентацию Eight Key Steps to Business Continuity Managing the

17ac25d7d68acd227703e935dd1498a7.ppt

Количество слайдов: 29