Effective Engineering April 2002, Burbank, CA 1
Effective Engineering April 2002, Burbank, CA 2
Engineering for the Entertainment Industry Effective Engineering April 2002, Burbank, CA 3
Engineering for the Entertainment Industry Effective Engineering April 2002, Burbank, CA 4
Company Overview Effective Engineering provides Outsourced-Services to IT and Entertainment equipment vendors – Long Term Product Support – Contract Repair Founded in 1989 Based in Burbank, CA 32 Employees committed to Service Effective Engineering April 2002, Burbank, CA 5
Original Mission: c. 1989 Provide Technology Services for Production Companies – Rapidly changing technology overwhelming many Production Companies – EE answers emerging need for a “Technology Services” contractor Provide service to highest profile Entertainment Industry Clients Develop relationships with leading entertainment & technology vendors Effective Engineering April 2002, Burbank, CA 6
Company Evolution Effective Engineering learns to resolve mission-critical problems Effective Engineering gains a reputation for dependability Technology vendors begin to contract EE services directly – Product support – Installation and Project Management Effective Engineering April 2002, Burbank, CA 7
Our Mission Today Become the industry’s leading provider of Outsourced Services… by offering business arrangements that solve our clients’ problems and… by delivering the best customer service our end users have ever experienced Effective Engineering April 2002, Burbank, CA 8
Some of Our Clients & End Users Effective Engineering April 2002, Burbank, CA 9
Effective Engineering Today Provider of Outsourced Services – Long Term Product Support (LTPS) • EE supports your Legacy Products – Contract Repair (CR) • EE acts as your service department Professional Call Center Power Supply Repair Spare Equipment Depot Effective Engineering April 2002, Burbank, CA 10
Industry Focus Telecom IT Uncompressed T-Carrier DS-3 Distance Learning Network Support Client Server MPEG SQL Effective Engineering Entertainment Effective Engineering April 2002, Burbank, CA Master Control Systems Transmission Systems VTRs, Mixers 11
Service Capabilities Effective Engineering April 2002, Burbank, CA 12
Service Capabilities Long Term Product Support Effective Engineering April 2002, Burbank, CA EE assumes support of your legacy product lines EE acts as your service department Your company stays focused on your current products Effective Engineering Contract Repair Services Your technical staff remains focused on development 14
EE Supporting Infrastructure Long Term Product Support Contract Repair Services Professional Call Center Effective Engineering Client-accessible, Web-based CRM system Talented and Committed Technical Staff Power Supply Repair Center Spare Equipment Depot Effective Engineering April 2002, Burbank, CA 15
Infrastructure Detailed Professional Call Center – Trained to handle difficult situations – Currently handling 650+ calls /month resulting in 150+ RMA’s /month!!! Client-accessible CRM system – Convenient web based system – You can monitor your customers’ problems being resolved in real time! – Significant EE Differentiator!! Effective Engineering April 2002, Burbank, CA 16
Infrastructure Detailed Talented, committed Technical Staff – Cornerstone of Effective Engineering – Engineers, technicians & programmers – Ensure a rapid, professional resolution to your customers’ problems Effective Engineering April 2002, Burbank, CA 17
Infrastructure Detailed Power Supply Repair – A large fraction of equipment failures are caused by bad Power Supplies – Few repair centers fix Power Supplies – EE does Power Supply repair in-house Spare Equipment Depot – Fastest possible repair for your customers Effective Engineering April 2002, Burbank, CA 18
The Case for LTPS Supporting legacy products slows your company’s growth – Unpredictable, low-margin business Outsourced LTPS is a smart choice – Eliminates headaches – Keeps focus on current products – Maintains strong, positive customer relationship Effective Engineering April 2002, Burbank, CA 19
The Case for Contract Repair Similar to Contract Manufacturing – More predictable, cost effective – Allows technical resources to focus on new product development – Transparent to your end-users CR also benefits the end user – EE is completely focused on Service – Contracting EE guarantees the highest level of customer satisfaction Effective Engineering April 2002, Burbank, CA 20
Who Benefits from Outsourced Services? Companies that desire graceful end-of-life strategies for products Downsized companies forced to stretch technical resources Companies re-organizing current product lines International companies with limited domestic presence Effective Engineering April 2002, Burbank, CA 21
Customer Quotes “We selected Effective Engineering to be our service department… our turnaround times have improved dramatically. ” -VP Ops, Video Transmission Vendor “We were stuck with a ton of inventory and service contracts on legacy products. Working with EE helped us get the inventory off of our balance sheet while maintaining strong customer relationships. ” -CEO, Server Manufacturer Effective Engineering April 2002, Burbank, CA 22
President’s Statement For more than a decade now Effective Engineering has been committed to providing the highest level of service in the most demanding situations. We look forward to delivering reliable contract services to you! -Grant Knox President, Effective Engineering April 2002, Burbank, CA 23
Engineering for the Entertainment Industry Effective Engineering April 2002, Burbank, CA 24
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