EC CC Through Citizen Service Centres Mee

EC & CC Through Citizen Service Centres ‘Mee Seva’ Vijay Kumar, IAS Commissioner and Inspector General Department of Registration & Stamps Government of Andhra Pradesh

Need for change in system As-is process – § Citizen used to approach Government offices for delivery of services § Government records lying in paper form need physical verification § Multiple visits may be required incurring additional cost § Lack of transparency and monitoring. § May lead to undesirable practices, touts, agents etc. 2

Process change Options available 1. Continue existing system with necessary checks and measures 2. Improving system with partial use of IT – Collect at kiosk, send electronically to authorized official, who in turn sends by post. 3. State of the Art system – digitally signed records, delivery through kiosk, online monitoring, online verification 3

Solution - Mee Seva What is Mee Seva? • • Mee Seva, literally means, ‘At your service’ A single-entry portal for the entire range of services Seamless & Paperless to the extent possible Central pooling of all records, digitally signing, storing them in the database and rendering them using a web-service • All the documents rendered are electronically verifiable • Privacy and security of the system • Multiple delivery channels – CSCs

Salient features of Mee Seva § Service Categorization - Category – A & Category – B Services § ESD Rules § Web Based Land Records Management System § Digitally signed certificates § Secured Stationery § Seamless transfer of transaction charges § Real time Monitoring of transactions § SMS alerts to citizen § SECR – Certificate Verification

Salient features Continued § Mee Seva Payment Gateway § Discussion forums, Suggestion Forums, PMU –Help desk § 1100 call center – Toll free § MRTS – Mee Seva Request Tracking System § 2300 officers and 5000 Kiosks are using Digital Signatures 6

Categorization of Services Category A §These are the services that can be given across the counter from the e-Seva or the Kiosk operator. Ex. CC §Essential prerequisites § Availability of Digital Database § Cleanliness of the Database § Dynamism of the Database §No Supporting Documents required to be given at the Kiosk. Category B §No electronic database available/Not signed. §Paper records may be available § Need to scan, archive and digitally sign. Require a field inspection/ discreet or detailed enquiry to confirm and corroborate the available information. §B 1 – Can be moved to Cat –A from second and subsequent requests §B 2 - Can’t be moved as field verification and back end process is required every time. – Ex. EC. 7

Solution Architecture SRO Office Collectorate Tahsildar Office APSWAN CLOUD SW Maintenance Team State Data Centre (SDC) SECR APSWAN CLOUD INTERNET ONLINE USER APONLINE SERVER APONLINE KIOSK To citizen through Courier SCA SERVER CSC e. Seva Service Provider e. Seva Centre

Sustainability - Sharing pattern of User charges Charges in Rs. SI. Category No. 1 2 A B Type of Service Certified copies delivered at kiosk Kiosks+SCA Stationery 13. 75 Application data entry + Scanning the Docs + 21. 75 Certificate delivery manual / post 1. 25 Infra 3 5 Department 7 7 Total user charges with Service Tax Remarks 25 35 For Printing of more than 1 page / copy an amount of Rs. 2/- per page will be charged. Note: Additional charge shall be charged for delivery of certified copies to the citizen at door step through India Post.

Registration Services Offered through Mee Seva SI. No. 1 2 EXISTING SERVICES THROUGH MEE SEVA Service Name Certified Copies of Registration Encumbrance Certificate UPCOMING SERVICES THROUGH MEE SEVA 1 Pre-Registration/ Slot Booking 2 Society Registration 3 Firm Registrations

District wise Launching of Registration Dept. Services through Meeseva Sl. No 1 2 3 4 5 6 7 8 9 10 11 12 Name of the District Chittoor Ranga Reddy Krishna Nalgonda Medak Mahaboobnagar Nellore Hyderabad Kadapa Karimnagar Khammam Vizianagaram Date of Launching 04. 11. 2011 28. 04. 2012 02. 05. 2012 03. 05. 2012 04. 05. 2012 17. 05. 2012 09. 06. 2012 15. 06. 2012 05. 07. 2012 26. 07. 2012 10. 08. 2012 31. 08. 2012

WORK FLOW OF SERVICE DELIVERY THROUGH MEESEVA Ø Citizen comes to Citizen Service Center for submission of Application for Encumbrance Certificates and Certified Copies. Ø Applicant purchases & fills up a Physical Application Form, cost of which is Re. 1/-. Ø The Operator enters the details in the Online Application Software and issues a receipt to the applicant. Ø The Sub Registrar logs into Online Portal with his User Id/Password/Digital Certificate and downloads the application and carries out verification. Ø In the back-end, the input request will be processed and will be submitted to the search engine. Ø Rejection of invalid input. Ø Search result will be displayed on the dash board for selecting and approval of relevant entries. Ø Report will be generated. Ø Forwards the resulting set of records to AP Online Server by digitally signing. Ø Kiosk take the printouts and deliver the certificates to the applicant’s address through courier and update the delivery details in the online portal.

Srikakulam Prakasam Cuddapah Kurnool Anantapur Adilabad East Godavari Visakhapatnam Warangal Guntur West Godavari Nizamabad Khammam 26571 13572 1075 10846 119 131 134 171 244 322 366 439 511 617 30579 13971 20000 Vizianagaram Karimnagar Nellore 35713 37836 33645 40000 Hyderabad Medak Nalgonda 37853 60000 Mahabubnagar 61124 65792 169266 180000 Krishna 80000 Chittoor Ranga Reddy District wise Performance. Registration Department 160000 140000 120000 100000 0

20000 3873 3287 3207 3099 Mahabubnagar Nalgonda Karimnagar Nellore West Godavari Srikakulam Anantapur Adilabad Prakasam Kurnool Cuddapah Warangal East Godavari Visakhapatnam Guntur Nizamabad Vizianagaram Khammam 34549 33978 28053 32867 27480 23364 2846 11572 1999 12395 1576 10130 716 438 179 346 93 273 92 426 85 71 63 114 57 76 54 289 31 214 30 101 18 903 17 5592 Hyderabad 40000 Medak 7414 Chittoor 0 7419 58378 53703 60000 Krishna 17708 151540 160000 Ranga Reddy Graphical representation of the District wise transaction of registration services 140000 120000 100000 80000 Encumberance Certificate Certified Copies

Impact Analysis IPE Report Findings § Satisfaction – 63% + 35% § Extra payment NOT made – 93%

The Hindu Dated 6 th November 2012 "Be the change that you wish to see in the world. ”… Mahatma Gandhi

Thank You.