Each person is representative of a mixture of

Each person is representative of a mixture of “cultures and experiences”…

What is Cultural Competency

In other words…………

What is a culture?

Views Are Like Icebergs

Labels Help us to Identify

What is Diversity?

Elements of Diversity

Secondary Characteristics:

Self-Fulfilling Prophecies

Two Types of Self Fulfilling Prophecies (SFP’s)

Danger of First Impressions

Forming Perceptions

Forming Perceptions (con’t)

Exclusion Brings:

Being Accepted Stimulates:

Keys to Working Well w/ Others

From One End to the Other

…talent comes in all shapes and sizes…

… and it also comes in all different containers!

Diffusion of Responsibility

PARADIGM SHIFT

Communication is an area that can be especially challenging for those uninformed about cultural differences. A simple nod of the head or smile may be interpreted as something you had not intended. For example, around the world a smile can relay many emotions, not just happiness or pleasure as in the U. S. In Japan, people smile when they are sad, angry, confused, and happy. Asians smile to show disagreement, anger, confusion, and frustration. Some people from Japan and Asia will not smile for official photos, such as passport photos, because these are considered serious occasions and they do not want to look as if they are not taking the situation lightly.

Names & Titles

Cultural Generalizations

Persons of Color

African American

Hispanic

Asian

Native American (living on res)

Haitian

LGBTQ

Elderly

Youth

Mental Health

Substance Abuse/Addiction

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Culturally competent service providers