e Tupa e Help desk for citizens

e. Tupa – e. Help desk for citizens ICT for all, 19. 05. 2005 Emma Littunen

e. Tupa-project • Launched at the end of 2004, ends at the end of this year • Initiative came from the e. Tampere programme and the network of local educational organisations • The main objective is to provide technical support for the citizens of Tampere • e. Tupa gives guidance – in the acquiring of the technology – in the use of computers and the Internet ICT for all, 19. 05. 2005 Emma Littunen

From idea to practise • In order to achieve these goals a new small business, e. Tupa, was established in March 2005 • The financial support from the City of Tampere was crucial • Core business is personal guidance at consumer’s home • Customer oriented approach is essential • Success is based on networking and co-operating • Co-operation in the field of ICT with 1. the educating organizations (public, private and third sector) 2. the local businesses (retailers of computers and Internet connections etc. ) 3. the City of Tampere (PPP) ICT for all, 19. 05. 2005 Emma Littunen

How does it work? • e. Tupa office is a kind of information center, we don't do everything ourselves • Services are provided by – telephone – Internet and e-mail – personally either in customers home or in e. Tupa office • House calls are mostly made by students ICT for all, 19. 05. 2005 Emma Littunen

Feedback from the customers • First 40 house calls have proved, that service like this is needed and long hoped for. People are also willing to pay for it. • So far the interest of the users has mainly been in information and data security check-ups (anti-virus, antispyware and fire walls) • Other themes have been – Internet-connections – connections between the computer and its accessories – updates – settings (operating systems and programs) ICT for all, 19. 05. 2005 Emma Littunen

Following the footsteps of e. Tampere programme Continuation of the good practises that have been started during the e. Tampere programme, such as – free thematic support hours for using the Internet – free public Internet connections (two of them in e. Tupa’s premises) – joint marketing of Internet- and PC-courses ICT for all, 19. 05. 2005 Emma Littunen

Questions, comments www. etupa. fi Itsenäisyydenkatu 25 Tel +358 3 212 5050 Emma Littunen tel +358 40 835 0055 ICT for all, 19. 05. 2005 Emma Littunen