E-Services & Adoption of Mobile Technologies by Academic Libraries in Singapore Mrs Lee Cheng Ean Associate University Librarian (Resources)
Participants Profile 8 responses
Provision of E-Services Discovery Service Online Information Literacy Programme Online Reference Services Launched In Progress Future Plan Online Payment No Plan Live Chat Services Webinars 0 1 2 3 4 5 6 7 8 9
Provision of E-Services • Top 3 e-services launched/in progress: 1. Discovery Service 2. Online Information Literacy Programme 3. Online Reference Services • Top 3 e-services with no/future plan: 1. Webinars 2. Live Chat Services 3. Online Payment
Provision of E-Services • • Online Reference Services are offered through e-forms Live Chat Services were discontinued due to low demand Majority use EDS as their Discovery Service Other e-services: – Enquiry Management System – Digital Repository – Mobile Apps
Handheld Devices Used 7 6 5 4 3 2 1 0 e. Readers Smartphones Tablet (e. g. i. Pad) None
Provision of Mobile Services Mobile Databases OPAC - Mobile Version Mobile Apps QR Codes Mobile Library Collections Mobile Social Media: Facebook Mobile Social Media: Twitter Launched In Progress e. Reference Future Plan SMS Alert/Notification No Plan i. Tunes U or Podcasts Mobile Tour Mobile Social Media: Foursquare Mobile Phone Location Finding / GPS Mobile Text Surveys Mobile Text Quizzes 0 1 2 3 4 5 6 7 8 9
Provision of Mobile Services • Top e-services launched/in progress: 1. 2. 3. 4. 5. 6. Mobile Databases – ALL OPAC - Mobile Version – ALL Mobile Apps QR Codes Mobile Library Collections Mobile Social Media: Facebook • Other mobile technology: – – Mobile Discovery Services Mobile Room Booking Top e-services with no/future plan: 1. 2. 3. 4. 5. 6. Mobile Text Quizzes – ALL Mobile Text Surveys Mobile Phone Location Finding / GPS Mobile Social Media: Foursquare Mobile Tour i. Tunes U or Podcasts
Challenges No standards or best practices Insufficient staff time No technological expertise Fear of escalating maintenance cost Too many other demands on internet resources Too time consuming Insufficient knowledge mobile products Too expensive Lack of user demand / Not sure of user demand No dedicated budget for mobile Not sure how to evaluate effectiveness Insufficient knowledge potential enhancement Mobile technology is just a passing fad Mobile is not an institution priority Don’t want users using mobile devices 0 1 2 3 4 5 6
Objectives of Mobile Initiatives Reach out to younger audience or Gen Y Bring library collection/ programme to a wider audience Increase Engagement Marketing library resources and services Others 0 1 2 3 4 5 6 7 • Other objectives: – Increase accessibility/availability 24 x 7, anytime, anywhere – Promote innovative teaching and learning methods – University's strategic directions 8 9
Best Practices/Innovative Mobile Applications • Clinic sessions to assist users for configuring library e-resources on the mobile devices • Outreach initiatives • Place mobile devices at common area • Push technology to keep patrons informed about library services, resources, activities and events • Highlight resources accessible through mobile platform • Mobile discovery services • Mobile app, e. g. Library-on-the-Go • Teach information literacy skills • Access to current news • Organize photo competition through Facebook's Likes
Comments & Suggestions • Availability of training and exposure to recent mobile applications • Online services should be designed to be accessible on PCs and various mobile devices, as no clear distinction between online and mobile currently • Patron confused with different methods and login accounts for mobile services offered by vendors • Library to offer mobile services that is more secure due to privacy
Examples of NUS
Examples of NTU
Examples of SMU
Comments? Feedback? Questions?
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