e-Maintenance Take control with a new service concept

e-Maintenance Take control with a new service concept

Isn’t it frustrating when…

Wouldn’t it be good if…

We can offer you the chance to take control e-Maintenance - a new service concept e-Maintenance is a solution that allows you to take complete control of all your Canon devices. Whilst simultaneously reducing administration burdens, increasing up-time for your printers and copiers, and helping you to optimise the productivity for your Canon equipment.

Typical Scenarios – – – Administration loads are heavy People/departments are duplicating work Little information available about usage Consumables run out before being re-ordered Manual collection of copy/printer counters

e-Maintenance - how it works –The Remote Diagnostic System (RDS) alerts your Service Provider by email when: – a device develops a fault – before a fault develops – a device meets pre-determined conditions, for instance: – number of paper-jams within a specified number of copies/pages – toner stock runs below minimum level t

e-Maintenance - how it works –The Remote Diagnostic System (RDS) sends your Service Provider by email: – parts counter information to ensure preventative maintenance – machine data for accurate service – counter data for accurate billing t

e-Maintenance - how it works – The Remote Diagnostic System (RDS) alerts YOU: – when the device stops, and service is required – the customer can choose who to alert (for each device and each type of toner) – when toner stock reaches the pre-set minimum stock level

e-Maintenance - how it works e-Maintenance gives both you and your service provider all the information you need about all of your connected Canon machines, 24 hours a day, 7 days a week – We get the information online, in real-time – …. so do you, via your own browser

e-Maintenance - how it works – We get the message – The RDS alerts your Service Provider with intelligent information immediately when an error occurs, 24 x 7 – We can then send the right engineer for the job, with the right tools and parts – You get the service – Faster, more accurate service – Increased uptime, better productivity and happier users

e-Maintenance - how it works – Proactive, automatic information about your Canon devices: – automatic collation of error statistics – automatic performance/usage reports for individual devices delivered via web browser to customer/administrator – precise status, workload and usage patterns for each device with minimal administration – usage peaks and how/when machine is used

e-Maintenance - review – e-Maintenance provides all of the information you need to know about your Canon devices – Consumables management – e-Maintenance can warn you when you need to order toner – Order what you need, just-in-time – No over stocking – No running out at a crucial time

e-Maintenance - review – Security – usual email programme with an attachment to communicate with your Service Provider – only device data is transmitted – out-bound communication only – information is encrypted – Automatic reporting – administrators do not need to physically read counters, send cards and correct errors – e-Maintenance offers 100% guaranteed accuracy of reading…and – billing is always accurate

e-Maintenance: features • 24 x 7 monitoring of Canon devices • automatic fault, counter and performance monitoring and reporting • online consumables administration and ordering • web interface NOTE to Reseller Partner: The Features and Benefits Section should be edited by you based on how you intend to deploy e-Maintenance within your customers.

e-Maintenance: more features • faster service request – real time online – reduced need to pick up the phone • consumables – arrive as you need them • proactive service – problems can be predicted • work with accurate up-to-date information • free up-time to focus on what’s important

e-Maintenance: benefits Productivity • • maximum uptime of Canon devices (copiers, MFPs) fast service with highest possible first-time fix rate never run out of consumables accurate data on which to make optimum use and purchase decisions

e-Maintenance: benefits Cost saving • • No dedicated person to collect counter readings Reduced toner inventory Ease of service contract administration (invoicing) Eases the burden of internal IT resources