E-Government US Experience at the State and Local

E-Government US Experience at the State and Local Level Carolyn Purcell, CIO, State of Texas Sixteenth International Conference on New Developments in Government Financial Management April 8, 2002 WWW. TEXASONLINE. COM Department of Information Resources | 1

What is e-Government… H Electronic Service Delivery H Publishing and interacting H Reliable, secure, always open H Everywhere H Citizen centered H Multiple electronic channels H Accessible H Renewable WWW. TEXASONLINE. COM Department of Information Resources | 2

and why should you care? H 67% of Texans use the Internet (1999) H Numbers relatively the same for urban and rural usage H Willing to pay a convenience fee or see advertising H Worried about privacy and security H Expect quality services WWW. TEXASONLINE. COM Department of Information Resources | 3

A vision…. . … every Texan has an “account” with state government, accessible through a portal device customized for his or her use, that transitions into other jurisdictions seamlessly; where personal privacy and security are paramount, and citizens can appear virtually before a public body, participate in a public hearing, and even cast a vote electronically. It is a vision that includes rural communities as vibrant contributors providing the best education, where people can live and work, irrespective of the geographic location of their employer. WWW. TEXASONLINE. COM Department of Information Resources | 4

Strategic Initiative H Early technology applications were tactical H E-government has the potential to transform government WWW. TEXASONLINE. COM Department of Information Resources | 5

Benefits to the Citizen H Multiple payment options H Credit cards, ACH, ATM, cash cards H Lower transaction costs H Reduces uncertainty H Improved accuracy H Greater transparency WWW. TEXASONLINE. COM Department of Information Resources | 6

Is it cheaper to operate? H Robust, resilient infrastructure H Managed content H Payment alternatives cost money H Float advantage may not develop H Breakeven is dependent on adoption rates WWW. TEXASONLINE. COM Department of Information Resources | 7

Funding Strategies H Innovation funds H Convenience fees H Shared infrastructure H Transaction fees H General Revenue H Advertising WWW. TEXASONLINE. COM Department of Information Resources | 8

Emerging Issues H Emphasis on security since 9/11 H Records management H Information Assurance H True transformation WWW. TEXASONLINE. COM Department of Information Resources | 9

Readings H Harvard Policy Group H www. ksg. harvard. edu/stratcom/hpg/ H State of Texas e-Government project H www. dir. state. tx. us/egov H National E-Commerce Coordinating Committee (NECCC) H www. ec 3. org (papers) H National Association of State CIO’s H www. nascio. org/publications/index. cfm H Government Technology Magazine H www 1. govtech. net WWW. TEXASONLINE. COM Department of Information Resources | 10

For More Information CIO@state. tx. us Texas. Online www. Texas. Online WWW. TEXASONLINE. COM Department of Information Resources | 11