E Government in Turkey An Instance of

E Government in Turkey : An Instance of Good Governance HATİCE HANDE ORHON Ege University Bialystok 2010

E-GOVERNMENT in TURKEY: An INSTANCE of GOOD GOVERNANCE

Presentation Plan 1. E- Government a. Definition b. . Objectives of E- Government c. Good Governance & E-Government d. Effects of E-Government on Public Administration e. Determinants for the Success of E-Government 2. E- Government Implementation in Turkey a. Definition b. Development of E- Government in Turkey c. Urgent Action Plan d. E- Government Portal e. Aims of E- Government Portal f. Benefits of E- Government Portal h. Evaluation

E- Government

Definition The use of information technology to free movement of information to overcome the physical bounds of traditional paper and physical based systems or the use of technology to enhance the access to and delivery of government services to benefit citizens, business partners and employees.

Objectives of E- Government Strategic Objective: Support and simplify governance for both citizens and government and also for businesses. Internal Objective: facilitate a speedy, transparent, accountable, efficient and effective process for performing government administration activities. Significant cost savings (per transaction) in government operations could be the result. External Objective: Fulfill the public’s needs and expectations satisfactory on the front-office side, by simplifying the interaction with various online services.

Whether good governance is defined as exercise of economic, political, and administrative authority to better manage affairs of a country at all levels, then it is obvious that the aims of good governance and aims of e- government are consistent.

Effects of E- Government on Public Administration Advanteges Disadventages • To increase internal efficiency in public administration. • To create new services. • Easy access to information. • To participate global information networks. • Information sharing among instutions. • Online access to public services. • Individual efficiency. • High Performance in teamwork. • Transparent state. • Difficult access for disabilities. • Overloaded information. • Ambiguity in the cases of confidentiality. copyrights and protection of public informations. • Gaps result from unequal avaibility opportunities.

Determinants for the Success of EGovernment Political stability Economic structure (democracy or dictatorial (education, agriculture, regime) , industry or service) Adequate legal frame Government structure work, (centralized or decentralized) Level of trust in government (perception of Different levels of maturity service levels), (weakest part of the chain determines speedily The importance of constituent demand (push government identity or pull). (fragmentation or integration

E Government Implemention in Turkey

Definition Turkey's satellite and cable TV operator named TURKSAT defines e- government as transformation of state services from bureaucratic systems to electronic systems.

Development of E- Government in Turkey 1. (1990 s – 2000): The term that focused to improvement of strategies by the contributions of scholars, civil society, public and private sector. 2. (2000 - 2002): The term that arranging plans to realize those strategies. 3. (2002 -. . . ): The term that focused on the modernization on public administration by implementing e-government as a tool.

1990 s with the creation of knowledge based economy that take their roots from higher value added production has gave rise to some initiatives in terms of e- government like Internet tax project of the Ministry of Finance and the central population management system. In the second term which can be characterized with economic and political instability even if the government has supported e- government projects, there was not any important implementation example.

Urgent Action Plan 1. Policies, laws, and regulations regarding ICT will be re-examined and changed if necessary, with respect to the EU acquis; e-Europe+ Action Plan, initiated for the candidate countries, will be adapted to Turkey. 2. Mechanisms that facilitate participation of citizens to decision-making process in the public domain via usage of ICT will be developed. 3. Transparency and accountability for public management will be enhanced.

Urgent Action Plan 4. Through increased usage of ICT, good governance principles will be put in place in government services. 5. Widespread usage of ICT will be enhanced. 6. Public IT projects will be coordinated, monitored, evaluated and consolidated if necessary in order to avoid duplicating or overlapping investments. 7. Private sector will be guided according to the above-mentioned principles.

E- Government Portal As an important step to improving life quality and to transforms public services into global standards E- Government Portal, maintains fast, reliable, uninterrupted access by using internet and mobile technologies.

Aims of E- Government Portal To give more transparent, more efficient, and cheaper public services, • Maintains new relations between government and citizen, government and business and government and other governments. Becoming consistent with the European Union Standards Giving 7/24 service to the citizens

E- Government Portal For the usage of that portal every citizen has a private code and need to use their own identity numbers. Citizens have the opportunity to follow their transactions and can be informed.

Benefits of E- Government Portal Citizens can regulate their relations with instutions in a faster, more reliable manner and without vesting time. State can both modernize its operation style and gains financial profit by using time and resources efficiently.

Frequently Used Services Police Departmant Driver's license penalty points questioning, Vecheiles questioning, Questioning of driving license invalidation. Ministray of Justice Questioning the court case files Social Security Agency (SSA) SSA Service Breakdown Ministry of Finance E-payroll service Ministry of National Defence Call up for recruits Revenue Administration Department Tax registration certificate questioning Ministry of Transportation Commercial Vehicles Questioning

Evaluation 183 different services related with 26 public services mostly tax, military and police service, is given in an integrated structure directly to the Turkish citizens. However, even the goal of government is, increasing the amount of citizens using e- government to the half of whole population until 2013; the number of the citizens who applied to take the passwords is 246. 000, means just the %0. 3 of the whole population.

Conclusion Turkey, as a candidate state to the membership of European Union, attaches importance to acheive “good governance” with global standarts especially with EU's standarts. In this sense Turkey's tendency to create an efficient e- government project starting from 1990 s has gave its fruits in 2000 s. Even Turkey has some deficiencies in this subject, the great progress shows that Turkey will be very succesful to use technologic opportunities for public administration as e- government.

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Bibliography http: //www. icegov. info/ http: //www. e-demokrasi. org/ https: //www. turkiye. gov. tr/ http: //edevlet. turksat. com. tr/ http: //www. pclabs. com. tr/