e-Government in Korea E-government — a way

e-Government in Korea

E-government - a way to provide information and to have formed a set of public services to citizens, businesses, other branches of the government and government officials, in which the personal interaction between the state and the applicant is minimized as much as possible, and using information technology. Objectives of e-government E-Government: -optimization of delivery of government services to people and businesses; -support and self-empowerment of citizens; -growth technological knowledge and skills of citizens; -increase the level of participation of all voters in the governance and management of the country; -reducing the impact of geographical location; E-government provides: -efficient and less costly administration; -cardinal-changing relationships between society and the government; -improving democracy and increasing the responsibility of government to the people.

Korea in the Chi-Ru-Ja Triangle: a shrimp among whales?

Korean Economy History with ICT Policy

Major Successes – e. Gov Country Republic of Korea E-Government Human Web Service Infrastructure E-Participation Rank Index (Avg) Capital Index 1 0. 8785 0. 9929 1 0. 639 1 8 0. 7863 0. 9933 0. 7651 0. 601 0. 9143 Singapore 11 0. 7476 0. 9203 0. 6857 0. 6386 0. 6857 Japan 17 0. 7152 0. 9496 0. 673 0. 5241 0. 7571 Malaysia 32 0. 6101 0. 8542 0. 6317 0. 3437 0. 6571 Mongolia 53 0. 5243 0. 9127 0. 5556 0. 1036 0. 4286 China 72 0. 47 0. 8535 0. 3683 0. 1912 0. 3714 Viet Nam 90 0. 4454 0. 8097 0. 3048 0. 226 0. 0857 Indonesia 109 0. 4026 0. 854 0. 2444 0. 1142 0. 1286 India 119 0. 3567 0. 6432 0. 3683 0. 0583 0. 2 Nepal 153 0. 2568 0. 582 0. 1683 0. 0226 0. 0571 Australia

e-Government Achieving the World Class e-Government International Awards Model Case Selection International Certifications KISS HTS KIPOnet : UN Public Service : OECD e-Tax Best : WIPO IT Standard (’ 06) Award (’ 07) Invil : World e-Gov Forum Award (’ 06) KONEPS : WCIT Global Excellence Award (’ 06) Practice (’ 06) OPPP : ‘Online Politics Trophy Top 10’ (’ 06) UNIPASS : ISO 9001, 20000 (’ 06) u. Trade. Hub : ‘World Advanced’ KONEPS : UN/CEFACT Int’l in APEC Report (’ 06) Standard (’ 05)

e-Gov Best Practices in Public Services G 2 C (Gov to Citizen) - Work-Net - Portal - Online Petition - IEMS (Integrated Emergency Mgmt System) - Smart Card for Public Transportation, Intelligent Transportation System - Information Network Village G 2 B (Gov to Business) - Procurement - Budgeting - Customs - Tax - Patent G 2 G (Gov to Gov, Internal) - BPS/(Groupware) - Government Data Center

Work-Net in Ministry of Employment & Labor, Korea

World-job in Ministry of Employment & Labor, Korea

Mobile-job in Ministry of Employment & Labor, Korea

Internet Civil Services (Portal) • Up to 3, 020 types of civil services are available online without visiting administrative offices. • Online issuance of 1, 208 types of civil documents are provided, allowing citizens to print necessary official documents at home.

e-People : Online Petition “e-People” is Korea’s single online portal unifying complaints/ proposals/ policy discussions handled by all central government agencies, municipalities, public organizations and Korean diplomatic missions.

Smart Card for Public Transportation

Electronic Procurement All stages of procurement, such as bidding, awarding contracts, contracting, delivery, and payment, are handled online, and procurement progress can be monitored in real-time

Electronic Customs Clearance Service Export/import reports to the customs office and applications for inspection and quarantine to applicable entities are integrated to provide online one -stop services.

Electronic Tax Service It provides services for imposing, collecting, deducting, and exempting of internal taxes online, as well as inquiring various tax related information.

Online Patent Service • All administrative procedures for IP rights including filing an application and requesting for an examination or a trial are made available online 24/7. • Certificate issuance, progress check, and fee payment are also available online.

Business Process System (Groupware) A new business process management system that has increased the efficiency and transparency of administration by handling, recording and managing online all the business procedures of the government through standardization.

Information Network Village (INVIL) • INVIL is a project to establish self-sustainable village communities capable of continued growth by providing ICT resources and capability, and consequently increasing the income of residents through e-commerce in farming, fishing, and mountain regions usually excluded from information networks. • 363 villages have been established and operated since 2001.