E-Government in Austria Organisation Implementation — Cooperation

E-Government in Austria Organisation – Implementation - Cooperation Christian Rupp, Austrian Federal Chancellery Christian. Rupp@bka. gv. at

Federal Republic of Austria Area: 83 870. 95 km² Population: 8 174 733 12 federal ministries 9 provinces 80 district administrations 2357 municipalities Internet usage Population: 71% Companies: 95% Municipalities Homepage: 93% Broadband: 83% e. Forms: 71% Christian. Rupp@bka. gv. at

Individual country ranking regarding full e. Government online availability in 2007 „Austria is the first EU Member State to achieve a 100% fully online availability, which means that for every service measured in this survey, each citizen or business has the possibility to access the service via a fully transactional electronic channel. “ EU Commission 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% ga l te en d Ki i ng a do m N or w a Sw y ed e G er n m an Es y to ni a Fr an ce Ita ly Sp a Fi in nl an D en d m N et a he rk rla nd s C ze Be ch lgiu m R ep ub lic Tu rk ey H un ga r Ic y el an d Ire la n C d yp ru G s Lu ree xe c m e bo Li urg th ua ni a R om an Sl ia ov ak ia La tv ia Po Sw la itz nd er la n Bu d lg ar ia U ni Sl ov ta rtu al Po M Au st ria 0% Full online availability EU 27+ Christian. Rupp@bka. gv. at

Individual country ranking regarding online e. Government sophistication maturity in 2007 „The overall 76% score achieved on sophistication maturity is the average of all the surveyed countries - with this scoring, Austria remains at the top of the webbased benchmark on electronic public services for the second year. ” EU Commission 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% H un ga ry Tu rk e G y re ec e Ic el Lu xe and m bo ur g C yp Li rus th Sw uan itz ia er la R nd om an Sl ia ov ak ia La tv i Po a la n Bu d lg ar ia ic nd ub l la R ep ly Ita Ire ze ch C en ia M a U Po lta ni rtu te d Ki gal ng do m Fr an c Sw e ed e Es n to ni N a or w a G er y m an y Sp N et he ain rla nd s Fi nl an Be d lg iu m D en m ar k ov Sl Au st ria 0% Online sophistication EU 27+ Christian. Rupp@bka. gv. at

factors of success backed by highest political level strength through coordination and cooperation trust and security privacy and data protection e. Government law interoperability and standards transparency and efficiency g 2 g – e. Gov Training Academy citizen centricity e. Inclusion / usability g 2 b, g 2 c – e. Gov Marketing 5 Christian. Rupp@bka. gv. at

observing cooperation among the federal levels is crucial about 70% of administration is NOT at federal level Cooperation: the way of working together has a top priority to be CEN and successful EU-Parlament CIO federal government 2005 2004 2003 2002 2001 Federal Executive Secretary Building Synergy: federal – local Government ICT 2005+ 2006 Federal ICT Christian. Rupp@bka. gv. at

ICT in the public sector is like a large vessel Federal Government it needs clear decisions quite ahead before real movement can be planned Digital Austria Management CIO Spokesperson Local and National Governments - Chamber Organisations and Industry Digital Austria Federal ICT Board Ministries 7 Digital Austria e. Cooperation Board Provinces, Municipalities, Regions Christian. Rupp@bka. gv. at

e. Government Act legal basis • entered into force on 1 st March 2004 designed especially for the electronic communication between citizens and the business world with and between public administrations http: //www. digital. austria. gv. at/Doc. View. axd? Cob. Id=31191 • considers Data Protection Act 02 - defines terms and rules identity and authenticity citizen card function source identification number unique identification in data files sector-specific personal identifiers official signatures citizen card use in private sector electronic delivery Christian. Rupp@bka. gv. at

e. ID AUSTRIA : : LEGAL BACKUP E-Government Act citizen card identitylink (SAML) source PIN REGISTER mandates (SAML) supplement REGISTER sector specific e. ID source PIN standarddocument REGISTER official signature 16. 4. 2008 9 Christian. Rupp@bka. gv. at

Legal framework (excerpt) Legal Bases E-Goverment Act General Admin. Procedure Act 1991 Register of Residents Act Electronic Signature Act Fed. Law on Associations 2002 Delivery Act Fee Act 1957 Data Protection Act 2000 Register of Buildings and Homes Act 16. 4. 2008 10 Christian. Rupp@bka. gv. at

11 Christian. Rupp@bka. gv. at

e. ID Citizen Card Bank cards: Each bank (ATM) card issued since March 2005 is also an SSCD (prepared, citizen is free to activate the citizen card function) Health insurance card: Rollout to each citizen started May 2005 finished November 2005 (prepared, citizen free to activate) http: //www. buergerkarte. at/index_en. html affinity cards Access to e-business: Access to e-gov: Within administration: • e. Signature • e. Registers • e. File System • • • e. Forms e. Health e. Delivery e. Document-Safe e. University e. Voting • • • e. Banking e. Billing e. Procurement Cyber. Doc Archivium e. Delivery Christian. Rupp@bka. gv. at

Help. gv. at portal central registers and ELAKBackoffice electronic delivery service Christian. Rupp@bka. gv. at

Virtual guide on Austrian authorities since 1997 ~ 200 Live Situations, > 350 online procedures, > 1. 000 e. Forms, Target Groups - WAI-AAA > 15. 000 visitors per day, > 110. 000 documents per day, ~ 1. 000 questions and remarks p. m. ~ 200 content Partnership with municipalities International awards (EU, UN) One-Stop-Shop my. HELP – personalised services Christian. Rupp@bka. gv. at

HELP-Partnership Provides authorities of municipalities the following opportunities: § HELP Content Syndication § § simple and quick integration in Partner-Website “Look and Feel” of Partner Website remain current maintenance and quality assurance by HELP up to date on a daily basis § § § Administrative procedures online for HELP-Partners § § § 15 Birth Trade Marriage Motor Vehicles Driving Licence Identity Card Passport End of Life Removal Elections Basis package of 22 nationwide valid online-forms, e. g. Birth Certificate – issue Trade – Registration-/Notice of Departure-/Notice of Change Marriage Certificate – issue Election Card – Request for issue Christian. Rupp@bka. gv. at

Motivation/Goal consistant electronic procedures 1. Fill in form 2. Submit data 3. Validate data 4. Request payment 5. Payment online 6. Confirm money-transaction 7. Proceed in backoffice 8. Finalise report 10. Receive report 17 9. Transmit report Christian. Rupp@bka. gv. at

Open Source e. Government • • • Identification (MOA ID): module for a secure login using the citizen card concept. Verifying Signatures (MOA SP): module consistently verifies electronic signatures. Mass Signature (MOA SS): electronic documents, bills et. Electronic Delivery (MOA ZS): module serves as an interface between the electronic workflow and the delivery to the end user. MOA-VV MOA-AS ID Modules for Online Applications server modules procured by federal government available free of charge ** ** except for 3 rd party libraries (crypto library EGIZ) Christian. Rupp@bka. gv. at

Applications • • … Handbook of diacritic characterhandling (UTF 8 bzw. 16) XML-Inboxreceipt (wie bringe ich Antrag ein) XML-Toolbox (Geschäftszahl, Zuordnung) XML-Search for Web-Services (generische Suchanfrage zwischen Registern) XML-Soap-Faults and handling XML-Persondata structure XML-Business. Object structure … Styleguide e-forms http: //www. ref. gv. at/uploads/media/sg-stg_2 -0 -0_ENGL. pdf – Minimal solution: form free – Download form: Önorm-compliant – Online form: styleguide-compliant – online dialogues, uniform data blocks 19 Christian. Rupp@bka. gv. at

E-government communication architecture Presentation layer user-interface Form. Service validation (check at browserlevel) [store, restore, print] validate send Identify HTML/ XFORMS XML (Olapp) Sign XML (Olapp) Citizen card Secure Viewer Businesslogic - Validation (semantc, complete), Signature proof (MOA-SP), sending External partner Dispatcher Inbox and confirmation, Zwischenspeicherung Register, DB, LDAP etc. 22 Olapp/PVP BO-application Businesslogik Olapp/PVP Ola Backoffice pp/P VP Olapp/PVP XML/Olapp validate, send Olapp Workflow, applications, … Christian. Rupp@bka. gv. at

Regionalizing • Form selection + Fill in of Postcode/Town • => regionalized information and form and/or Online-Procedure • => Authority data (if there is no form available) 24 Christian. Rupp@bka. gv. at

Backoffice – business registration Company reg Social security Tax office Community, police etc. occ. Central register Service provider request Regional register request 25 Chamber of comm. Christian. Rupp@bka. gv. at

ELKAT-Services Procedure domains/ procedure groups (vlb) • BW: Build&Live • BW-WF: promotion of housing Life/enterpr. Situations (ls) • HE: marriage • UL: holidays • ZU: house moving Procedure/detail proc • House reconstruction • Driving license • Driving License duplicate Authority (vkz) • BFA-27: Fin. Amt Mödling • L 6 BH-HB: BH Hartberg 26 Necessary for the Exchange: Key systems • vlb x. x. x -> • vkz x. x. x (incl. groups) -> • ls x. x. x -> • Gkz Gemeindekennzahl Services & Interfaces • List of proc for ls x • Description for proc x • proper authority for proc x in region y Regions (gkz) • 6000: region of Styria • 60700: Bezirk Hartberg • 60748: Bad Waltersdorf Christian. Rupp@bka. gv. at

Central Register of Residence • since 2002 all communities recording the residence data of persons living in Austria online via the internet • possible to obtain a complete list of all residence of a person in Austria by one mouseclick • including contact address in the case of prisoners and homeless people • linked with the Register of Buildings and Dwellings, Register of Addresses, Register of Land, Register of Companies, … • ensures that the CRR processes only existing data on addresses, buildings and dwellings (including GEO coding) and that all changes (e. g. re-naming of a street) are done automatically • basis for many tasks of the public administration: electronic register, intergovernmental equalisation, the population census, the electronic citizen card • also enterprises can use individual data http: //zmr. bmi. gv. at Christian. Rupp@bka. gv. at

Application: criminal record certificate 29 Christian. Rupp@bka. gv. at

Check for identity via citizen card 30 Christian. Rupp@bka. gv. at

Application form 31 Christian. Rupp@bka. gv. at

Signature of application 32 Christian. Rupp@bka. gv. at

Electronic payment 33 Christian. Rupp@bka. gv. at

Success 34 Christian. Rupp@bka. gv. at

Electronic delivery - notification 35 Christian. Rupp@bka. gv. at

Login at delivery service 36 Christian. Rupp@bka. gv. at

Login – identification & authentication 37 Christian. Rupp@bka. gv. at

Overview delivered items 38 Christian. Rupp@bka. gv. at

View/ forward/ print/ save the certificate 39 Christian. Rupp@bka. gv. at

40 Christian. Rupp@bka. gv. at

e. Docs logo of authority date and time signature value unique form id CA and serial number validity hint electronic documents need the potential for being authentic - even if printed on paper such documents shall keep validity Official signatures serve to facilitate recognition of the fact that a document originates from an authority. Christian. Rupp@bka. gv. at

42 Christian. Rupp@bka. gv. at

European Interoperability Framework 43 Christian. Rupp@bka. gv. at

the basic elements Interoperability e. ID e. DOC Christian. Rupp@bka. gv. at

Barrier free § § § unhindered access for all citizens WAI AAA-Level easy-to-read clear and simple navigation kiosk systems (Multimedia Stations) Christian. Rupp@bka. gv. at

Lessons learned § § § § 1. 8 contacts / year / austrian -> HOW to learn the users? ! Modularity & granularity Interfaces and Specifications Open source e-government E-government quality mark Training academy - Organisational challenges Collaboration Semantic patterns ddd - define, discuss & deploy Standards – but which one? ! Integration in backoffice Usability sustainability … Christian. Rupp@bka. gv. at

e. Government it‘s a journey not a destination! Questions? Organisational Topics: Christian. Rupp@bka. gv. at Austrian Federal Chancellery Technical Topics: Peter. Reichstaedter@bka. gv. at Austrian Federal Chancellery http: //www. digital. austria. gv. at/Doc. View. axd? Cob. Id=19394 Christian. Rupp@bka. gv. at