e-Government …bit by byte ! J Satyanarayana The World Bank, November 22, 2002 Principal Secretary IT & Communications Dept Govt of Andhra Pradesh, India
Agenda e-Government Vision Strategies for success Stories e. Seva APonline Smart. Gov OLTP e. Procurement Service-centric approach Connecting rural areas
The Vision Andhra Pradesh will leverage IT to attain a position of leadership and excellence in the Information Age to transform itself into a Knowledge Society. - Mc. Kinsey &Co (1999) IT SECTOR HAS BEEN IDENTIFIED AS A MAJOR GROWTH ENGINE FOR AP’s ECONOMY
e-Government – key stakeholders e-Government ICT Industry Business Citizens Government
e-Government Imperatives Service-related • Access • Affordability • User-friendliness Governance-related • Citizen-centricity • Transformation • Process Re-engg • Integration • Trust Technology-related • Reliability • Scalability • Inter-operability
How big is the e-Govt ? Item Depts Sites AP Total 150 2250 200 2, 450 10, 000 150, 000 20, 000 170, 000 Applications 1500 Effort (Man-years) 7600 Cost (US$ Bil) All States Federal Govt 0. 4 Can WE 22, 500 4, 000 do this? 114, 000 22, 000 5. 2 2. 6 26, 500 136, 000 8. 2
Stages of e-Government Emerging Web presence through a few independent official web sites Information is limited, basic and static Enhanced Content is updated with greater regularity Interactive Users can download forms & contact officials Transactional Users can actually pay for services on-line Seamless Total integration of e-services across administrative and departmental boundaries
Strategies for Success Preparation of e-Government Blue Print Strengthening of Communication Infrastructure Public-Private Partnership Human Resource Development Content Connectivity Chief Information Officers Service-centric Approach Change Management
The enablers of e-Government Technology We have designed appropriate architecture Fulfillment of Vision Process & frameworks in these 3 areas People
Technology Architecture Technology Deployment Backend Middleware Frontend Standards Communication Architecture Backbone Last Mile Delivery Architecture Self-service Service Centres Kiosks
Process Architecture Functional Architecture e-Government blueprint Process Re-engineering Framework Resource Framework PPP Model Procurement Framework CDE ( Coopetitive Development Environment) Implementation Framework 6 C Model
‘People Architecture’ IS Organization Chief Information Officers Project-specific training Change Management
Implementation Framework The 6 C Model Content Competencies Connectivity Citizen Interface Cyberlaws Capital C p m a h n io ! Change Management
Success Stories e. Seva APonline Smart. Gov OLTP e-Procurement
Objectives of e. Seva One-stop-shop for citizen services Integration of G 2 C services through single window Cost optimization for citizens & government agencies in the delivery of services Transparency in delivery of services Real time performance monitoring
e. Seva –salient features § 25 Service centres with 220 counters in Hyderabad § Implemented using the PPP model § 35 G 2 C services • • Payment of electricity, water, telephone bills Payment of taxes Ticket Reservations Filing of Passport applications & IT Returns • Registration of birth/death • Payment by cash/cheque/credit card § 4 million transactions since launch in August 2001 • Peak transaction level has crossed 42, 000 a day
e. Seva. ARCHITECTURE. . . 3 rd Tier Departmental Servers Leased Line Central Router / Router Pool ( Gov. Depart. ) Sn S 1 ISDN Nodal Router / Router Pool Leased Line Firewall Printer INTERNET ISDN LAN-1 2 nd Tier ( Control Location ) LAN 2 LAN 3 NMS PDC/BDC-WAS DOT Leased Line DB Servers WAP Gateway Web Server Leased Line 1 st Tier ( ICSC Location ) ICSC location-1 Router Counter Terminals With Printers ISDN ICSC location- 12 Card printer Router Counter Terminals With Printers …. Kiosk
Roadmap of e. Seva More citizen services to be added All municipal areas in the state to be covered by March 2003 e. Seva to penetrate to rural areas In 2 years Visit www. esevaonline. com for more details
APonline. . the one-stop shop on the Internet
The scope of AP Portal Gateway to several web-sites Integrated view of the Government from the consumer’s view point Information Services Interactive services Citizen to Government Business to Government e-Payment Services
The Public Private Partnership Tata Consultancy Services selected to partner Government of AP Through an open process MOU signed between TCS & APTS On 16 th March 2001 Portal launched on 23 rd March 2002 Joint Venture has been formed Equity structure - APTS 11 % ; TCS 89 % Non-cash contribution by APTS § Through providing access to Government information
Offerings of AP Portal Publishing of information Role & Functions Contact details Forms & Procedures Development & Hosting of web-sites, web services Standard rates prescribed for quick rollout Collection of taxes & fees Automated Accounting Services e-mail services Quality of Services enforced thru’ SLA’s
Paperless office “ I am a diehard. I still believe that can be achieved…Yet when you go to offices today, you don’t see that at all” Bill Gates April 17, 2002
Mission of smartgov To enhance the efficiency of business in Secretariat through Workflow automation & Knowledge Management And move towards a paperless Secretariat
The 4 Core Objectives of smartgov 1. Develop a User-friendly software 2. Enhance Productivity of 2000 employees of Secretariat 3. Prioritize work 4. Build a Product
Status of smartgov Partnership with TCS 460 applications developed 6 Core applications 60 Common applications 394 Departmental Applications Project launched on 1 Nov 2002 Roll out to other offices planned
OLTP. . e. Seva for rural areas (Launched on Nov 14. . during the visit of Mr Bill Gates)
OLTP – e. Seva for rural areas A spectrum of 50 services provided thru kiosks at village level Online updating of core databases Vertical & horizontal integration for joined-up Government Pilot under implementation in 2 mandals Bhongir – using Microsoft architecture Shadnagar – using Oracle architecture Ready for launch Replication over the entire state ( 1100 mandals) being planned A few sample screen shots follow ….
e. Seva for Rural Areas…
Features of OLTP Multi-purpose kiosk at village level as convenient delivery channels Networked offices – joined-up government for response to citizen requests and needs Focus on unified citizen ID and unified land information – shared across departments Bridging the distance from village to state headquarters Single point entry of data – integration from PDA to portal Serving as delivery channel for APOnline services
OLTP NETWORK ARCHITECTURE SHQ . . . D 1 D 5 D 1 APSWAN DB Server D 10 . . . D 6 D 1 DHQ D 10 . . . INTERNET D 5 D 1 DB Server WEB . . . D 6 FW D 10 MHQ Tier 2 Router Pool Fiber Switch Ethernet Switch WAS Kiosk MRO Local Body SRO Fibre Switch MDO&AE-PR CTO Hospital AP Transco PS PDA Tier 1 VHQ OFC LL UTP Dialup PDA Kiosk Village 1 Tier 3 . . APSWAN STO Tier 4 . . . RAS. at MRO. . . . PDA Kiosk Village 10
OLTP Replication - approach e. Seva is being replicated in all municipal areas with main servers at the district level Plan to utilize infrastructure and services of e. Seva at district level Use the 5000 rural kiosks Being created as micro-enterprises under a separate project Aim at adding services progressively Add kiosks as per market demand
Estimated Investment for rolling out OLTP Phase I – Replicate in two full districts – Covering 7 -8 departments that deliver key citizen services – estimate around $ 2 million in each district Phase II – Replicate in remaining districts – Estimate around $ 30 million Strengthening back-end services - $ 12 million A Quick estimate - $ 46 million PPP model recommended With Govt participation ~ 60 % Service Charges to be collected from citizens
e-Procurement. . ready to be launched
Objectives of e-Procurement Economies of scale through demand aggregation Better value for money for government – Go. AP procures products & services ~ Rs 8000 cr pa Reduced cost of doing business for both government and industry Increased transparency, monitoring and control in procurement process
e-Procurement approach We are here Phase III Phase IV Analysis and Design Solution Selection Conduct Pilot Roll Out • Analyse spend • Study business requirements • Assess supplier readiness • Identify high level technical and functional requirements • Develop business model • Solution evaluation approach • Solution selection • Identify select departments for e. Procurement pilot • Identify necessary third party solution providers • Functional requirements for the pilot • Creation of catalogs • Supplier adoption • Successful testing with one “sample” transaction • Training and documentation • Change management • Analysis of learnings • Roll-out plan • Departmental roll-out • Additional functionality roll-out • On-going operations, maintenance, administration
e-Procurement- Business Model PPP model Partner for implementation selected through a competitive process – Consortium of Commerce one, Microsoft, Compaq & Antares Pilot in 4 agencies in by Nov 2002 Concession period of 3 years JV to be formed with Go. AP within 9 months Transaction fee payable to the partner – No guarantee on minimum no of transactions
Roadmap Establish e-Procurement system by Nov’ 02 Implement in 4 pilot departments Expand to 10 more departments by March 2003 Form JV by March 2003 Capture major share of Go. AP procurement Visit our e-Procurement portal at www. eprocurement. gov. in …
Other Initiatives in AP e-Cops Efficiency enhancement in Police dept CARD Digital registration of legal deeds FAST Automated services of transport department APNET Using satellite communication network for distance education, training. .
Customer-centric approach Paradigm shift from system-centric approach to the customer-centric approach. .
EIMS UMS Education CMS APNET SMS MMIS Civic PRISM Services CGRS Data Centre e-Seva HIMS e-Health HRMS Healthcare DIMS Telemed MAS PKI IFIS smartcard Welfare WCMS Excise ICPS FAST e. COPS FACTS e. ACB CCMS JUDIS Smart. Gov Payment Gateway Datawarehouse Kiosks Judiciary e-Government Blueprint. . an ‘inside out’ view FIS AGRIS An. Sys Agriculture PAX GIS Revenue OLTP Portal SBMS VASTIS Police e-Proc Core Applications CARD Cop. Sys Mark. Net LIFE In. Sys Business e. CRM @pfirst e. Biz PMS Engineering APIIS
Admission Scholarship Student E-learning Exams Medicines e-Health Citizen Works Services Delivery Channels Infrastructure Patient Health. Info Telemed Schemes Benefits Subsidies Prices Advice Farmer Credit Registration Returns Taxpayer e-Payments Health Licenses Pensions Senior Citizen Old Age Home Insurance Government e-Government Applications Poor e-Business Grievances Info Payments e-Government Blueprint e-Government in’ view. . an ‘outside Blueprint Licenses Benefits Women Rights Crime Returns Business Subsidies SHG’s Helpdesk Rights Children Literacy Child Home
e-Government Target Portfolio of Services Farmer 31 Business 40 Citizen 45 e-Government 154 Student 22 Vulnerable 16
Information(10) • Performance of Govt • Acts, Rules & GO’s • Forms & Procedures • Healthcare Info • Family Welfare Info • Public Works • Schemes & Benefits • Housing • Tourism • GIS Payments(10) • Utility Bills • Power, water, • Telephone, Cellphone • Land Revenue • Property Tax • Road Tax • Penalties & fines • Income Tax • Savings Apply Online(16) Citizen (45) • Regn of Birth & Death • Caste, nativity, income cert • Civic Services • Title deeds , mutation • New Power connection • Telephone Connection • Licenses • Arms, LL, DL, RC • FIR • Grievances & Complaints Interactive(9) • Birth & death Certificates • Pahani / adangal / PPB • EC’s , Copies of regd deeds • Valuation of properties • Telemedicine • Travel Booking • Enrolment as voter
Information(11) Apply Online(8) • Weather • Crop management in drought • Irrigation • Water Levels • Schedule of releases • Input availability, prices • Extension info • Farmer Training programs • Agricultural prices/markets • Pest/ disease control Payments(5) • Agricultural power bills • Crop loans • Insurance premium • Land revenue • Property tax • Rythubandhu scheme • Gopalamitra scheme • Inputs/ input subsidy • Crop Insurance • Licenses • Registration of Coop Society • Credit • Pattedar Passbook Farmer (31) Interactive(7) • Grievances redressal • Seek advice on farm practices • Tele-agriculture • Online sales/ purchases • Inputs • Farm produce
Information(9) • Acts, Rules & GO’s • Forms & Procedures • Policies • Incentives • Tax laws & procedures • Labour laws • Environment • Schemes & Benefits • GIS • Industrial estates Payments(12) • Utility Bills • Power, water, • Telephone, Cellphone • Property Tax • Penalties & fines • Income Tax • Sales Tax • Customs • Central Excise • Loans • Provident Fund Apply Online(10) Business (40) • Registration of units • Infrastructure services • Title deeds • New Power connection • Telephone Connection • Incentives • Licenses • Clearances • Returns • Grievances & Complaints Interactive(9) • E-Procurement by Govt • EC’s , Copies of regd deeds • Valuation of properties • Loans processing • Travel Booking • Online registration • Obtain profiles • Self-assessment of ST • Online customs clearance
Information(8) Apply Online(6) • Educational Institutions • Residential institutions • Faculty • Benefits • Employment opportunities • Books • Rights • Sports & Adventure • Admission to Edl institutions • Admission to hostels • Scholarships • Loans • Employment registration • Bus Passes Student Payments(2) • Fees • Loan repayments (22) Interactive(6) • e-Learning • Distance education • Scholarships • Hall tickets • Exam results • Grievances
Information(6) Apply Online(6) • Schemes & benefits • Gram sabha info • Employment • PDS • NGO’s • Insurance • Admission to hostels • Scholarships • Benefits • Loans • Formation of Self-help groups • Ration cards Vulnerable Payments(1) • Loan repayments (16) Interactive(3) • Benefit schemes • Pensions • Life Insurance
Connectivity for rural areas APSCIN Rural Internet Kiosks
AP State Information & Communications Network (APSICN)
The Vision ONE Network for Government & Citizen
The Mission of APSICN To create an integrated information network spanning the whole state that is Voice, Data & Video capable Scalable Built on Open Standards Cost-effective Reliable Supportive of our e-Governance vision Leading to single point of access to the citizen And is, above-all The best in the world
Reaching out to rural areas. . Creation of 5000 Internet kiosks in rural areas Provision of G 2 C and B 2 C services Micro-financing model ~ $ 1000 per kiosk Scheme to be implemented by March 2003
Issues Fuelling the engine. . Funds needed for Scaling of OLTP across the state Rolling out Smart. GOV Creating Communication Infrastructure ( APSICN) Creating an IS organization Conducting a Cost-Benefit analysis of all major e-gov projects Correcting imbalances in CARD, MPHS
Value of Zero !! Leadership & vision 1 Resources Managemen t HRD Infrastructure 0 0 , 0 0 0 Technology BPR Partnership
Thank You prlsecy_it&c@ap. gov. in www. ap-it. com
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