e-Governance in Tamil Nadu T N R E

e-Governance in Tamil Nadu T N R E G I S T R A T I O N welcome

e-Governance in Tamil Nadu T N R E G I S T R A T I O N Executive Summary STAR (A comprehensive IT Package for all the needs of Registration in Tamil Nadu, India ) & REGi. NET (Registration Network) Presentation by SUDHA MALLYA, DR

e-Governance in Tamil Nadu T N R E G I S T R A T I O N Our mission Maximize the Registrants' satisfaction using IT enabled operations

e-Governance in Tamil Nadu T N R E G I S T R A T I O N Expectations of Citizens …. • Registration of property documents 15 Lakhs/Year • Issue of Encumbrance Certificate 16 Lakhs/Year • Issue of Certified Copies of documents 2 Lakhs/Year • Registration of Marriages 0. 5 Lakhs/Year • Registration of Societies 1. 15 Lakhs/Year • Monitoring of Chit activities – Running Chits 28455 – Amount Involved 327 crores.

e-Governance in Tamil Nadu T N R E G I S T R A T I O N Implementation Strategy …. • Think BIG • Start SMALL • Move FAST Basic Approach …. • See it • Own it • Do it

e-Governance in Tamil Nadu T N R E G I S T R A T I O N Registration of properties – Before Computerisation 1. Guideline values- only with SUB-REGISTRARS 2. Adjudication of stamp duty – prerogative of SUB-REGISTRARS 3. Encumbrance Certificate – abnormal delay due to manual search, inadvertent omissions 4. Writing of deeds –DEED WRITERS menace 5. Registration – Manual endorsements on copies

e-Governance in Tamil Nadu T N R E G I S T R A T I O N Work flow Scanning & Indexing INDEX-1 INDEX-2 SUB-INDEX & MIS Certified Copy SCAN TN-REG Manual Document Encumbrance Certificate Other Documents DB Archival

e-Governance in Tamil Nadu T N R E G I S T R A T I O N Web Based Networking Diagram Web server PKI Security Kiosk Data server 64 kbps Leased Line Mirror server IG Registration Office FIRE WALL PKI Security SRO Mail server

Internet Zone Local Zone T N Data Files Data files are zipped and encrypted using Server Side SSL Certificate R E G I S T Szip COM R Component A T I Data Files O N Secure Channel The encrypted data files are Uploaded to the Web server via HTTPS protocol e-Governance in Tamil Nadu Datacenter Zone ISAPI Upload DLL Szip COM Component Internet Update COM Component Local Client Central DB Server

e-Governance in Tamil Nadu T N R E G I S T R A T I O N STAR - Key Features 1. User friendly interface 2. Prioritisation of Activities 3. Backups at three different places…. hard copies 4. Web based secured Network 5. REGi. NET as intranet 6. Use of PKI

e-Governance in Tamil Nadu T N R E G I S T R A T I O N Services provided • Registration of documents in one hour • Encumbrance Certificate, Certified Copies of documents across the counter • Exclusive website containing statewide guideline values, property valuation, draft deeds etc. , • Services at the doorsteps on submission of requests online. • Registration of marriages • Latest status on Chits / Societies

e-Governance in Tamil Nadu T N R E G I S T R A T I O N STAR… • Successful attempt on such a large scale – 350 offices covering 70% of the transactions. • Revenue mobilisation in computerized offices is 75% of the total revenue, which amounts to Rs. 12. 35 billion • Self sustaining • Made operational on Feb, 2000…. on pilot basis

e-Governance in Tamil Nadu Implementation challenges T N R E G I S T R A T I O N • Initial data entry and validation of 15 million transactions recorded in the past 15 years. • Training of 5000 computer illiterates • Prioritisation of activities • Change Management • Ownership of project • Change of archaic procedures/ Fee structure • Process re-engineering • Counters

e-Governance in Tamil Nadu Improved service levels T N R E G I S T R A T I O N Service Issue of Encumbrance Property Valuation Guideline Value Certified Copies Registration Marriage Extract Before Computerisation After Computerisation 8 Days 60 Minutes 4 Days 1 Day 5 Minutes. website/counters 5 Minutes. 60 Minutes. 5 Minutes. • Door delivery of any certificate/Extract on submission of requests online.

e-Governance in Tamil Nadu REGi. NET SERVICE CENTRE T N R E G I S T R A T I O N

e-Governance in Tamil Nadu T N R E G I S T R A T I O N Staff at work

e-Governance in Tamil Nadu …. REGISTRARS TAKING LEAD T N R E G I S T R A T I O N

e-Governance in Tamil Nadu AGE…. NO BAR T N R E G I S T R A T I O N

T N R E G I S T R A T I O N KEY RESOURCE PERSONS …. . IN DEVELOPMENT CELL e-Governance in Tamil Nadu

T N R E G I S T R A T I O N ISSUE OF CERTIFICATES ……ACROSS THE COUNTER e-Governance in Tamil Nadu

e-Governance in Tamil Nadu T N R E G I S T R A T I O N Benefits to Other Departments/ Institutions • Valuation of Collection – Sales statistics • Land acquisition • Mutations in revenue records – 67 Taluks • Banks – EC/Certified copies • Police – To see the authenticity of Chits on time

e-Governance in Tamil Nadu T N R E G I S T R A T I O N Disaster Recovery Mechanism (DRM)- Challenges • The cost for each hour's delay in getting your system back up and running? • What is the business risk if you cannot get your data back? • Thoroughly understanding the steps for recovery ahead of time will minimize the stress and uncertainty imposed by a future disaster.

e-Governance in Tamil Nadu T N R E G I S T R A T I O N Disaster Recovery Mechanism(DRM) – Measures Taken Ø Introduction of Scanning module such that no corrections in images can be done by any person. Ø Daily Database Backup taken at every SRO. Ø Monthly Database backup sent to DRO and DIG office. Ø Mirror image of database maintained at the office of IG registration.

e-Governance in Tamil Nadu Future Plan T N R E G I S T R A T I O N • Remaining 260 offices to be covered. • Online registration in any of the registering offices in the state • Online audit of AG office

e-Governance in Tamil Nadu T N R E G I S T R A T I O N THANK YOU

e-Governance in Tamil Nadu CITIZENS SPEAK T N R E G I S T R A T I O N • Thank you very much for receiving the EC quickly. An excellent service. I must place on record my heartiest congratulation for such type of online registration facility and supporting application form for obtaining EC. Such a type of door service should be extended to other service departments of State and Central Govt. - Mr. Santhanam, Asst. Professor • My sincere thanks to Govt. , I believe this will considerably reduce the corruption and speedy disposal of public needs. – Mr. Prabhakaran • This site is a customer-friendly one and goes a long way in changing the mind set of the people about how they generally feel about govt. establishments. KUDOS to all those who have conceived and brought this out. - Mr. K. Suresh

e-Governance in Tamil Nadu What makes it different? T N • Web based secured networking use of PKI R E G I S T R A T I O N • Door delivery of services – ECs/Certified Copies of Documents • Centralized monitoring of delivery of services • Web based Training