E- Governance in HP Presentation to Secretaries

E- Governance in HP Presentation to Secretaries & HODs on November 13, 2006

HIMSWAN v. About 3000 offices to be connected down to the level of tehsil / block in a project costing Rs. 70 crores plus – target date – January, 2007 to April, 2007 in 3 phases v. IT Highway with instantaneous transfer of data v. Vertical connectivity and horizontal connectivity to a group of offices to be provided by the IT Department v. Data, voice and video connectivity v. Recurring charges (if any) and one time capital cost to be paid by the concerned Department to SITEG v. State Data Centre – unified placement of data for entire State at one place (April, 2007) v. No parallel networks need to be set up

e-Governance Achievements and Vision v HIMRIS (22), HIMBHOOMI (85) : Remaining HIMRIS Tehsils by the year end or are under settlement – Linking LRC with HIMRIS and web interface, digital settlement process v e-Praman (91) : 15 types of Certificates - Workflow and linkage with LR and BPL databases v Employment Exchange MIS : Shimla REE and CEC Online and remaining exchanges to be covered by 31. 12. 2006. Job Portal with three level of online interfaces – Computerisation of all processes in Labour Offices v Saarthi, Vaahan (37) - Major Transport Barriers; HRTC Time Table and Reservation; Covering remaining offices; e-ticketing and ‘Magnetic Pass’ and linking of all R&LA offices for anytime anywhere payments and cross verification of information. All India Permit fee – locating missing credits. v Administrative Tribunal MIS – HPAT computerised. Web Interface for litigants on the lines of High Court.

e-Governance Achievements and Vision v Telemedicine (20 plus locations against 14 sanctioned within same money); HMIS in IGMC Shimla (to be replicated in all major hospitals) v Online status of applications under Town & Country Planning and Municipal Committee; Extensive use of GIS for land-use planning v Grievance redressal in Deputy Commissioners’ offices – Web Interface using REFNIC and online facility for registering grievances v Web interface for Food and Supplies with data down to FPS level v Vidhan Sabha LOB, Proceedings, Online Library (Sectt. , HIPA, VS)– ‘Less Paper’ Vidhan Sabha proceedings using touch screen. v Computerised billing by H. P. State Electricity Board, Shimla Municipal Corporation and online payment shortly – Enabling all utility payments web based with mobile phone interface. v Computer Complaint Management System – A comprehensive software for monitoring status of supply and customer complaints – Tracking of supply orders

e-Governance Achievements and Vision v e-Tourism (online Hotel Reservation by NIC as wells in PPP www. himachalhotels. in ). All the hotels including private hotels to be covered. Hotel Directory of 1000 + hotels – Virtual Himachal through 360 degree views and interactive geographical database v Social Justice & Empowerment : All offices of DWOs and CDPOs computerised; e-Kalyan, Pensioners’ Database, Disability / Senior Citizen Certificates – ICDS database of all families children after family survey v Sales Tax Computerisation (online filing of returns, telephonic access to barriers, ST 26 -A : Surplus of Rs. 5 crores plus at one less than one third of the user in manual scenario!). Database of tax defaulters on website – VAT MIS and full implementation of Tax MIS till then v Interactive New Portal – News Archives of 5 years plus

e-Governance Achievements and Vision v Video Conferencing in all districts and 4 tribal subdivisions – MCU based VC down to tehsil / block level and desktop based VC to Panchayat level v Information Kiosks (Touch screen based results, electoral rolls, Land Records) – all citizen services on the screen v Linkage of Budget and Treasury (Online Bill Passing) – All 17 main treasuries and sub-treasuries; E-Pension for Retired Government Employees – Anytime anywhere access and instant updation; Realisation of Rs. 14 crores plus from Punjab in books of accounts. Remaining 83 under OLTIS. Direct disbursal of salaries from the treasuries relieving DDOs from repetitive work. v AGRISNET and remedy for crop diseases v Arms License (e-Shastra : A unique workflow based software) v CIPA (Police Station Computerisation) v Computerisation of 1186 Panchayats (Death / Birth, Marriage, Ration Card, Monitoring of Works, NOC, Local Taxes)

e-Governance Achievements and Vision v Works Monitoring (Tourism, PWD, IPH) – Software ready but not implemented in PWD & IPH. E-Procurement after addressing security related issues; Implementation and replication of 13 modules in IPH Computerisation v Electoral Rolls (bilingual search) and web based registration. v E-Vikas : Bilingual Touch Screen Based Information System for developmental works (including pictures showing status of works) – Replication and Updation from block level v Economics and statistics department Website with interactive and searchable data both for researchers as well as for common public. v Industries Department computerization down to the level of Single Window offices, Mining Offices etc. Web based status of applications in various organisations (e. g. Labour, IPH PCB

e-Governance Achievements and Vision ► REFNIC : Harbinger of transparency even before RTI Act was enforced – Secretariat, HPSEB, 5 DC Offices ► LAN Divisional Commissioner Offices and DC Offices ► Multimedia Labs in 50 Senior Secondary Schools and computer education 600 + schools – BPO skill enhancement ► S. P. , D. S. P. Prosecutors, Home Guards and Fire Services ► 13 software packages in MC, Shimla ► Chief Architect Office ► VCC Issuance ► RTI Information (Act, Rules, Byelaws) ► VCC Issuance

Integrated Community Services Centre v UNDP-NISG sanctioned it for Shimla district, but being implemented in all districts, sub-divisions, tehsils and sub-tehsils in the State (113 locations) v People are willing to pay user charges. v Pehal : Transport (Vehicle Registration and Driving License), Land Records, Passport etc. : Self Financing Mode (37 Pehal centres operational in Himachal Pradesh and have generated Rs. 2. 78 crores in 3. 75 lac transactions ). v Pehal experience was encouraging and now more than 40 services under a single roof cutting across hierarchy v E-Vikas : Information about developmental works on finger tips v Touch screen kiosks with common interface for various activities available down to sub-division level at many places

Proposed Architecture of i-Co. SC Centre at State Level Leased/ Dialup Lines of 1/2 Mbps Centre at District Level All Districts Leased/ Dialup Lines of 128 Kbps Centre at Sub. Division Level All Sub-Divisions Leased/ Dialup Lines of 64 Kbps Centre at Tehsil/ Sub. Tehsil Level All Tehsils Centre at Tehsil/ STehsil Level

Proposed Workflow in i-Co. SC To access information Citizen Application & documents Citizen +Service Charges i-Co. SC at Tehsil Certificate/ License Scrutinise Documents If service can be provide d there itself? Status conveyed/ service provided to the Applicant issue update database Yes i-Co. SC Server Internet/ Intranet No Update database of the concerned department for the service availed Department Server e-Kiosk Scan Documents & transmit to office concerned Process the request & send back the Status i-Co. SC at Sub-Division/ DC Office

Project Services v Certificates v Revenue, Agriculture/ Horticulture Services v Licenses/ Permits v Utilities v Social Services v Government to Business v Grievances v Electronic Filing of Returns v Public Information/ Utility v Application Forms and Affidavits v Miscellaneous Services like Internet, Email etc.

Model of Project Services Quality of Life Edutainment, Training Income Generation Socio Economic Progress Efficient & Xsparent Interface with the Govt. G 2 B Services, Market Information Education, Health, Extension Services e-Governance Activities

3200 Community Services Centres v One CSC in almost each of the 3300 Panchayats in PPP mode or through Panchayats v Both Government and private services to be rendered v Revenue support to be provided by the GOI and as ACA to the State Government (50 : 50 ratio) v Active Panchayats as VLEs as an alternative to private entrepreneurs v Linkage of Panchayats through wireless / copper / fibre

E-Readiness Level ► Gartner’s four levels – we have touched fourth level in most cases ► Highest telecom and OFC density barring metros ► More than 100 e-Governance Projects since the inception ► All senior secondary schools and most middle / high schools have adequate IT infrastructure. E-learning of various subjects being and computer education being opted for in large numbers ► More than 20, 000 PCs on a employee strength of nearly 1. 5 lacs ► Most Government offices with multiple offices are on LAN. ► HIMSWAN target January to April, 2007 ► SDC Open Forum being held on November 15 and tender will be floated as soon as final DIT Guidelines are issued

PREPARING GOVERNMENT EMPLOYEES ► Training through HIPA, SITEG, DOEACC, NIIT, APTECH. All 68, 000 identified employees to be trained ► Cheapest mobile and broadband connectivity anywhere in the entire country ► Provision of sufficient hardware ► Amendment in R&P Rules done in most departments to make IT literacy compulsory for promotion, confirmation and recruitment ► Change Management – A major challenge (involving them right since SRS stage and tweaking the software as per their feedback) – e. g. Land Records, REFNIC ► Independent assessment by third parties (Wipro, PWC, 3 i) for suggesting systemic changes

COST EFFECTIVE SOLUTIONS ► ‘Islands of computerisation’ are being discouraged and optimal utilisation of hardware being ensured cutting across departmental barriers. ► Cheapest PCs and Servers (from Dell, HCL etc. ) anywhere in the world (up to 70% cheaper compared to NICSI and DGS&D – if warranty levels also are equated) – two years in succession. So we bought 3. 25 extra PCs per tehsil from LRC Project and the same money is being used also to provide e-Pramaan, HIMRIS and other citizen services ► OFC / Cat 6 based Secretariat LAN with 600 nodes at Rs. 36 lacs with 6 years’ onsite warranty ► Consultants are hired only when it is a must and at much cheaper rates ► Project Implementation cost in HP fraction of what is there in most State initiated, multilateral and bilateral projects in other States ► State of the art training to Govt. employees through SITEG only for recurring cost of Rs. 500 per week

IT happens in Himachal Pradesh … v Year 2004 : Official Website of Himachal Government – Silver Icon Award (>80 sites with exhaustive G 2 C Interface) and Lokmitra (Bronze Icon, DQ Hot Project) v Year 2005 : Silver Icon Award REFNIC with LAN of 600 nodes and Gold Icon Award for e-Vikas v Year 2006 : Gold Icon Awards for HIMRIS and e. Pension (top honours in 2 categories out of 8) v Year 2006 : Himbhoomi : Stockholm Challenge Finalist v Year…. Consistent recognition and awards galore