e Delivery Overview Electronic Delivery of Software License

e. Delivery Overview Electronic Delivery of Software License Entitlement Documentation © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 1

What is e. Delivery Electronic License Delivery (ELD)? § Enables electronic fulfillment of software license entitlement documentation § Provides near real-time solution that best fits customer delivery requirements § An easy-to-use web based portal allowing partners to more efficiently and effectively manage software licensing • Better visibility • History • Improved customer service © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 2

e. Delivery Electronic License Delivery (ELD) § e. Delivery ELD is now available for approx. 1, 000 products • Reduction in delivery lead times from as many as 3 weeks to under 6 hours* 1 Tier 2 Tier Licensed Product Claim Certificate with PAK ________ ________ Claim Certificate PAK #: ________ Download Right To Use End User License Agreement Software License Terms ic ctron y Ele ver Deli Cisco Partner *After order books and all holds are released © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public UCSS = Unified Communication Software Subscription 3

Benefits of e. Delivery ELD Customers Partners § Reduces customer support costs § Near real-time delivery § Address customer requirements § Choose preferred delivery method § Improved delivery performance § Enhance customer satisfaction § Provides portal to manage orders § More effective management § Faster time-to-market § Improved customer service © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Ø Physical or electronic 4

e. Delivery ELD Participation Overview § Does not change your ordering process • How do you order today? § Back end process will change for fulfillment!!! § Partner feedback • Issue escalation through Customer Service or Field Sales Relationship (CSRM/FSRM) • edelivery-feedback@cisco. com © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 5

e. Delivery ELD Order Fulfillment 1 Order Placement • Standard Ordering tools • Unique PID (L-xxx) Fulfillment Options Order Delivery • Ship to address fulfillment flexibility 1. Direct ship to Partner 2. Drop ship to reseller • Bill to / Ship to are verified • Order clears booking and routes to manufacturing • License docs are generated • License docs “shipped” to e. Delivery Portal Notification License Download • Email notification sent to users associated with order. • Access requires CCO user id • Invoice is sent upon notification (not download) © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 1. Partner ship to - Partner downloads PAK and sends via email - Partner accesses, re-assigns for partner download - Partner print / ship with COO when exporting 2. Drop ship orders - Notice sent to partner for direct access 6

e. Delivery ELD Ordering © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 7

e. Delivery ELD Available SKUs § Available SKUs can be found on Price Lists § The e. Delivery program page located on Partner Central houses an Excel listing: http: //www. cisco. com/web/partners/tools/edelivery. html § Product families currently available include: • • • Cisco IP Telephony Solutions Catalyst 3560 -E Series Catalyst 3750 -E Series Cisco Unified Communication 500 Series Cisco 1800 Series Integrated Services Routers Cisco ASA 5500 Series Adaptive Security Appliances Cisco 800 Series Products Network Management Security Cisco MDS 9100 Series Multilayer Fabric Storage Switches Catalyst Blade Switch 3000 Series Nexus 1000 V Series © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 8

e. Delivery ELD Manage Orders © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 9

e. Delivery ELD Order Details © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 10

e. Delivery ELD Documents Zip File © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 11

e. Delivery ELD Claim Certificate with PAK © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 12

e. Delivery ELD Order Download History © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 13

Customer Testimonials “Achieved customer satisfaction rating: “ 6 out of 5, if possible”, 5 being the highest Roger Kraehenbuehl, purchasing agent, ALSO Schweiz “We have nothing but positive things to say about our participation” Dustin Beck, INX procurement “I was able to log in and receive the licensing from the website. It was very fast and to the point” Chris Ruttman, INX sales division “I don’t think it could be any easier and thank you” Andrea Lucero, purchasing agent, Nexus © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 14

To Learn More… § Your Customer Service or Field Sales Relationship Manager (CSRM/FSRM) should be your first point of contact to help address any questions or concerns regarding e. Delivery § General questions can be directed to the following: edelivery-info@external. cisco. com § Documentation, FAQs, partner training and available SKUs can be found on Partner Central: http: //www. cisco. com/web/partners/tools/edelivery. html © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 15

Questions & Answers § The remaining time is dedicated to a Q&A session © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 16

© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 17