e Army U EDUCAUSE Presentation Indianapolis IN

e. Army. U: EDUCAUSE Presentation Indianapolis, IN – October 30, 2001

Cool technology, great human interest stories, and tremendous scale… …continue to attract attention from the media, the government, the industry and corporate America Awards Press Coverage • • • e-Gov 2001 Pioneer Award DOD JECPO E-Commerce Teaming Award Nomination Briefings • • Australian Government Department of Education Department of Transportation Veterans Administration Air Force Navy European Defense Ministers Requests for Presentations • • 1 UCEA 2001 Conference e-Learning Conference & Expo Eduventures: The Digital Marketplace Corporate University Exchange e-Gov Conference and Expo e-Gov e-Learning: Investing in the Digital Workforce Educause Conference ASTD Conference • • • • USA Today Associated Press Chronicle of Higher Education Washington Post Killeen Daily Herald Salt Lake Tribune thestandard. com Interactive Week cnn. com Hartford Courant Army Times wired. com Information. Week Education Week Business Standard News-Tribune pcworld. com Washington Technology And many more!

e. Army. U is revolutionizing the Army and redefining the online learning industry “Through [e. Army. U], the Army is ‘getting its arms around the future’…This transformation may be quieter than building the combat vehicle of the future, but is apt to be just as revolutionary. ” Military Technology Magazine, Vol. 6, Issue 2 “The Army’s five-year, $453 million e-learning program is providing more than a boost to soldiers’ education opportunities and morale. It’s also helping to establish online education as a viable market. . . Ultimately, it will be seen as a seminal event in the elearning industry. ” Washington Technology Magazine, July 2001 2

Since its inception…e. Army. U has captured the spotlight e. Army. U is – • The next generation of Army education programs • A path-breaking Army education initiative to help soldier-students “learn while they serve” • Happening at lightning speed • Providing concrete, measurable results • Based on a unique partnership that is helping to revolutionize the Army. . . and redefine the online learning industry The impact of e. Army. U is far greater than its creators ever imagined 3

This presentation will provide an overview. . . …of the quiet revolution instigated by the partnership between the Army and Pw. C Consulting • Why e. Army. U? • Programmatic features • Results • Soldier response • Future plans 4

Why e. Army. U? Army must field an active duty force of almost 500, 000 soldiers to accomplish its warfighting mission • Recruiting mission— 76, 000 annually – 1. 4 million target population; 70% plan for college – Education is one of top three reasons to enlist • Retention mission—over 78, 000 turnover annually – Career soldiers demand viable education opportunities • 21 st Century warfight requires soldiers with critical thinking and technology • Personal and professional education opportunities are key to recruiting, retention and mission success 5

Army’s global mission, with soldiers constantly on the move… …makes traditional education difficult • Over 129, 000 soldiers are located in 110 countries • And 146, 000 are currently deployed away from their duty station • Those in garrison often have varying work schedules with family responsibilities Army needed an enterprise IT education solution to ensure— • Access to diverse education choices “anytime, anywhere” • Success in an online environment • Ability to demonstrate performance results • Best value—high quality at an efficient cost e. Army. U—the cutting edge, total education solution 6

e. Army. U is a path breaking distance learning program It offers… • Online degree programs • Complete technology package • 100% financial assistance – full tuition and books • Comprehensive support services – on-site, via telephone, and online • A seamless, integrated and tailored learning experience via the web 7

e. Army. U offers students a wide breadth of programs and options Anne Arundel Community College Baker College Central Texas College Cochise College Embry-Riddle Aeronautical University Empire State College Excelsior College Fayetteville Technical Community College Franklin University Kansas State University Lansing Community College North Carolina Agricultural and Technical State University Northwest Missouri State University Nova Southeastern University Pennsylvania State University’s World Campus Rio Salado College Saint Joseph’s College of Maine Saint Leo University Thomas Edison State College Troy State University of the Incarnate Word University of Texas at Arlington Utah State University e. Army. U provides a personalized “e-learning exchange” comprised of institutions evaluated against and selected based on Army-specific criteria 8

The heart of e. Army. U is the e. Army. U. com portal Down-loadable postings of ancillary course materials such as instructor notes, sample quizzes, student assignments, and other materials Powerful online course catalogs with sophisticated search options and integrated view Personalized virtual desktop User-friendly and standardized virtual classroom experience Online testing, multiple formats Synchronous chat Integrated Email Links to electronic library resources Online news and announcements Online diagnostic, self-assessment, and self-help tools; online tutoring; technical support 9 Access to individual course documents and assignments, downloaded for off-line work and automatically synchronized with online version

The e. Army. U network leverages unprecedented partnerships Education Partners Technology Pack Advisory Boards e. Army. U Soldier. Students United States Army Continuing Education System (ACES) Office of the Assistant Secretary of the Army for Manpower and Reserve Affairs (ASA-M&RA) Office of the Deputy Chief of Staff for Personnel (DCSPER) Provides Program Management and Integration of the e. Army. U Program $453 Million Contract (over 5 years) Size and complexity is unprecedented in distance learning Fort Campbell, Kentucky Fort Benning, Georgia Learning Technology Partners 3 leading providers of learning technology 10 Fort Hood, Texas Infrastructure Support Partners 10 leading providers of infrastructure support for online learning

e. Army. U architecture provides single sign on and access to support in 2 to 3 clicks Legacy Systems Educational Advisory Services Textbook/ Course Packet Instructors Student Admin. Email Service System A Portal Counselors University Administrators Online Library Tutoring Services Directory Service Skills Assess. Call Center and Help Desk Employees Course Mngmt and Launching System B System C Students Learning Management System Data Client Leadership Other Stakeholders Warehouse General Public Course Content Repositories 11 Virtual Classroom University Student Systems

e. Army. U technology partners and student services providers are the best in their class Technology pack • HP computers & printers • ISP Fiberlink ASP provider—IOS Pw. C program management, back office, site managers and program mentors Systems Function Partner/Provider Student Admin System Core Functionality People. Soft Course Management and Launching SABA Virtual Classroom Support Systems Blackboard Email Service Data Warehouse Directory Service Educational Advising Service Stalker Cognos i. Planet Michigan Virtual University 12 Additional Automated Services University of Georgia Assessment: Skills Course Quality Question. Mark ETS Lguide Credit Card Processing Cybersource Textbook/Course Packet MBS Direct Tutoring Services SMARTHINKING. com Call Center and Help Desk …and, 23 academic institutions, faculty, advisors On-Line Library PRC

…the solution is highly sophisticated, but the complexity is transparent to end users June 15 th Production Architecture Dell 2450 PS NT Web Server Load Balancing T 1 1. 5 Mbs PS Application Servers Sun E 420 R Dell 2450 NT Web Server www. earmyu. com Dell 6350 NT Web Server Load Balancing Dell 6350 NT Web Server March 15 Architecture June 15 Architecture FIREWALL Sun E 420 R EMC 50 GB usable MSSQL DB Cluster Dell 2450 EMC 50 GB usable Saba/Oracle DB Cluster Sun E 420 R Load-balancing/failover Netegrity servers E-mail Fail-Over Servers Dell 6350 Color Keys: PS Oracle DB Cluster Sun E 420 R Dell 2450 Load Balancing 13 Dell 2450 PS File. Server EMC 50 GB usable LDAP cluster Sun E 220 Radius Fail-Over Servers Netra T 1 EMC 100 GB usable EMC 50 GB usable Sun. E 220

e. Army. U is happening at lightening speed… • Conceptualized in Spring of 2000 • Army stunned industry by marching to award date without a single delay • Awarded contract to Pw. C on December 14, 2000 • e. Army. U opened its “portal doors” for business on January 16, 2001 • Right on schedule, the backbone systems were fully operational on June 15, 2001 • Forthcoming technology releases in October, November, December will continue to deliver increased functionality 14

. . . And is already serving soldiers worldwide • Over 10, 000 soldiers from the three initial installations are already pursuing their degrees through e. Army. U • With almost 700 now participating from sites around the world – Australia Belgium Germany – Honduras Japan Korea – Kosovo Egypt Macedonia – Saudi Arabia The United Kingdom Italy • Points of Presence to support student access to the Internet have been rolled out in over 130 countries 15

Award Contract The Army intends to continue its aggressive implementation plan JAN 2001 First students enroll JAN 2002 Target 12, 000 students 16 higher education institutions Expand to more installations JUNE 2001 Full Portal Capability 16 JAN 05 Target 80, 000+ students

Within 10 short months, concrete results are pouring in At midnight on Day One, soldiers lined up outside of education centers for the chance to be part of e. Army. U Today, e. Army. U has – • Served as a retention tool — nearly 15% of students have reenlisted to be eligible for e. Army. U • Reached a new population of soldier-students — – About 60% had not ever participated in Army education programs previously – Nearly 40% are returning after a gap in attendance • Become the learning mode of choice — given options, the convenience of online learning is overwhelmingly preferred by soldiers The main attraction is the chance to go to college while serving in the Army 17

Soldiers believe that this is “one of the best things the Army has done” for them “ I think the program is great. It presents an opportunity for me to serve my country and also achieve my personal goals. ” Sergeant Christopher M. Jones, Fort Benning “The program is designed to enable soldiers to go to school online in the military regardless of where they are. If they are here at the post or in Bosnia, Korea or anywhere overseas, they will always have access to college classes. ” Staff Sergeant Keva Wallace, Fort Hood “I haven’t taken a college course in 6 years — Have been a Platoon Sergeant back-to-back in two different divisions — finally have a chance to earn my degree on my own time. ” Infantry Sergeant First Class Fort Hood “I am “full speed ahead” in the RES 399 course, and am soooooo excited that I can hardly stand myself. I even received confirmation that my book was sent yesterday…Everyone at AUAO has been just great. This is turning out to be a wonderful experience. ” Sergeant First Class John Nelson, Fort Campbell 18

We’ve learned a lot in the past months Make the schedule non-negotiable Choose partners that are committed to the vision Ensure partnership built on trust Back the project up with strong sponsorship 19

e. Army. U will continue to be newsworthy… Today, we are revisioning the program so that we can meet significant demand Focusing on strategies to provide asynchronous learning Developing stronger alignment with our education partners Continuing to improve course quality …stay tuned to learn how we meet future challenges 20

For more information… Visit www. e. Army. U. com Susan Johnson Office of the Asst. Secretary of the Army For Manpower and Reserve Affairs susan. johnson@hqda. army. mil (703) 607 -1848 Jill Kidwell, Partner Pw. C Consulting jill. j. kidwell@us. pwcglobal. com (703) 741 -1200 21

In summary… …e. Army. U is – • The next generation of Army education programs • A path-breaking Army education initiative to help soldier-students “learn while they serve” • Happening at lightning speed • Providing concrete, measurable results • Revolutionizing the Army. . . and redefining the online learning industry The impact of e. Army. U is far greater than its creators ever imagined 22