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Content Again about change management Introduction to the topic Types of barriers: various views Ten types by Lucy Gower The hidden barriers by IESE Business School on Forbes Five barriers to innovation by IBM Technical Executive report Workshops 7 -8
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Managing Resistance to Change WHY PEOPLE RESIST CHANGE? uncertainty Habit concern over personal loss the belief that the change is not in the organization’s best interest.
Techniques for reducing resistance to change The techniques for reducing stress include: education and communication participation facilitation and support negotiation manipulation and co-optation coercion
Techniques for reducing resistance to change
BARRIERS?
10 barriers by Lucy Gower Interview in non-profit sector 1. Fear…of failure 2. Lack of leadership 3. Short term thinking 4. Lack of resource/capacity 5. Lack of collaboration
10 barriers by Lucy Gower Interview in non-profit sector 6. No time 7. Lack of focus 8. Lots of ideas, no delivery to market 9. No clear process 10. Lack of urgency
The hidden barriers only 7% of companies are considered innovation leaders The latest research by IESE professors Carlos Garcia Pont and Paulo Rocha e Oliveira 20 multinational firms 1) companies are insufficiently attuned to the ebb and flow of their respective markets 2), that they often fail to adequately process the market information they do have.
The hidden barriers
The hidden barriers
5 barriers by IBM study Organizational barriers that repeatedly show up: inadequate funding risk avoidance “siloing” time commitments incorrect measures.
Inadequate funding Questions to ask • • How far can we get without money? Do we need money? What sources of money are there? When do we need money? How much money do we need? Do we have any natural partners? Who benefits and how?
Risk avoidance Questions to ask Do we use standard methods for measuring risks and benefits? Do we use the appropriate risk assessment measures for innovations? Do we measure the risks of not innovating? Do we measure the benefits?
“Siloing” Questions to ask Do all stakeholders benefit? Do all stakeholders understand how they will benefit? What are the mission statements of affected organizations? What are their rules? Who are the decision makers? How have innovations been handled in the past?
Time commitments Questions to ask Is the innovation worth the time of the people involved? What are the competing claims on time? What is the minimum amount of time each participant must dedicate to help ensure success? What are the real world timings (such as releases of competitive products) that require milestone achievements? Where is there flexibility in the calendar and schedule?
Incorrect measures Questions to ask • How do we measure success? • Can we expand our measures of success? • Should we have different measures for different investments? • Are our investments balanced to sustain the present and create the future? • What measurements are leading enterprises using?
What is the difference? What is in common?
Workshop 7. Case study Too big to Change? Case of General Motors Corporation
Workshop 8 - Homework Choose one of the barriers that could arise in your company and develop your way to overcome it. Each pair will make two presentations
Bibliography Management, Stephen P. Robbins, Mary Coulter http: //www. lucidity. org. uk/blog/2015/09/07/the-tenbarriers-to-innovation/ http: //www. forbes. com/sites/iese/2013/02/20/thehidden-barriers-to-innovation/#7 eaac 574241 c https: //www-935. ibm. com/services/uk/igs/pdf/g 5106342 -00 -5 barriers-etr. pdf
