Driving e-government implementation Departments l Integrating Web applications l l l Setting goals and targets to measure progress l CIOs Moving legacy transactions to a Web environment Focus on content and services valued by the customer Implementing a framework "long-term" l l l Providing privacy, security, and financial policies and infrastructures l Senior Executives Building the architectural framework to support long term growth Focusing on ease of use and customer relationship management Leading the transformation Implementing a management system to drive and reinforce change l Re-engineering high-impact cross-organization processes l l Conducting a strategic assessment to identify top priorities l Community Leaders l Establishing a supportive policy framework Creating new synergies l Expanding to include schools, businesses, healthcare and other community interest l Putting democracy to work online l Involving stakeholders in the planning process
Programa Avanzado de Educación en Desarrollo de Software e-business n n Develop skills n Use and promote ebusiness Government Develop Solutions Industry Advanced Training Programs for e-Business Application Development Government leadership driving strategic skills development Partnership: IBM and Venezuela E-Business Applications Development è 35 courses, 10 modules, 800 hours 16, 000 students over 5 yrs
Manitoba Better Systems Initiative Need: l. Create a "single window access" through which all Manitoba citizens and businesses are able to transact their affairs with government l. Change Social Services from entitlement to outcome based system l. Promote increased equality of access and raise the level of satisfaction Approach: l. Constituent-centric portal to multiple services, including cross-agency l. Build front end entitlement system and backend case management system to optimize results Impact: l. Improved satisfaction l. Cost reduction l. Enhanced operational effectiveness l. Improved Outcomes in tracking Program effectiveness http: //direct. gov. mb. ca/
New York State Governor's Office of Regulatory Reform Need: l. Help businesses wishing to establish in the State or change purpose to better understand the regulatory environment l. Improve New York State's economic climate Approach: l. Web-based dialogue which determines applicable permits and presents them lcustom permit package, single payment, track progress on-line Impact: 1, 100 permits from 36 state agencies ltraining costs reduced 90% (6 months to 2 weeks) lrequests for permit assistance up 2 X lcreated 4, 500 jobs in 2000 l http: //www. gorr. state. ny. us/gorr
Singapore Trade. Net Need: l. Facilitate trade, to give Singapore competitive advantage in the international trading scene Approach: l. Leverage critical success factors: l Telecommunications infra-structure l Automation of customs and trade agencies, ports and airports l Agreement by all to streamline trade and adoption of system by trading firms l Proven reliable system and good project management l Government "will" to make it happen Impact: l. Contributes to trade facilitation l. Contributes to Singapore's reputation as a leading example of e-government practice and implementation International Banks and Insurance IBM 3090 -400 PORT AUTHORITIES CUSTOMS TRADERS TRADENET Local Host Computer Singapore Network Services TDB Dial-up or leased lines http: //www. tradenet. gov. sg/info. html
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