Driver Performance Feedback How s My Driving The

Driver Performance Feedback (“How’s My Driving? ”) The key to improving productivity and safety results

Did You Know? Litigation Down Time Investigations Employee Injuries Lost Customers There are many crash related costs beyond what your insurance covers

Out of Pocket Costs • Uninsured costs are estimated to range from 4 to 7 times the actual settlement – These costs come out of a company’s profits unless they are specifically budgeted – Down time, customer upset, employee morale and investigations add up quickly Any reduction in crashes will save a lot of money for your company

Some Crashes Cost More… • • Rear End Collisions Merging/Passing Collisions Intersection Collisions “Speed-Aggravated” Collisions (fatalities) These crashes are unusually expensive and can lead to lawsuits or criminal charges

Key Behaviors tied to Costly Crashes • • Tailgating Improper lane changes Running red lights or stop signs Traveling too fast for conditions You need an Early Warning System to spot behaviors before crashes happen

Decals = Early Warning System • • Risk taking behavior leads to accidents; so If you identify risk taking behaviors, and Take action to assist drivers, then Crash rates will go down Its is about helping drivers do their best

Attitude Not Ability • Most commercial vehicle accidents are a result of the driver’s behavior--not ability • Safety. First provides the opportunity to change behavior before it results in a costly accident • Plain talk with drivers about their performance will make a difference – they’ll recognize it, too Coaching can improve driver motivation and retention

Safety. First Here’s how the program works to reduce the number of crashes $ and their associated costs $

The Program at a Glance • Decals are placed on rear of commercial vehicles (vans, pickups, delivery trucks, tractor trailers, etc. ) that encourage motorists to report risk taking behaviors. • Calls are checked for accuracy and sent to the fleet for investigation. • Drivers who need help are coached or trained. Accidents are avoided – 20%-60% reductions in crash frequency!

A unique vehicle number is used to identify each car/truck in the program We say “Safety is My Goal” not “Check Up On Me”

Safety. First’s Call Center • 24 hr, 7 day, 365 days per year • Staffed by trained professionals • Screen out “crank calls” or calls without caller identity Some other programs use voicemail, automated messaging systems or contracted “tele-marketers”

Safety. First Provides: • Timely, credible information that highlights risk taking by drivers before accidents happen. • Careful review of each call to ensure credibility – we politely “interrogate” each caller to learn precisely what happened on the road. Other vendors simply repeat the caller’s allegations without investigation

Immediate Notification PSafety. First is live on the Internet PWe provide immediate notification to companies of incident reports - - either electronically (e-mail), or by fax Safety. First can transmit reports to multiple locations

Detailed Reporting Corporate reports give an overview of performance Regional reports compare the company’s divisions Division reports allow managers to monitor a variety of locations within their area Location Reports pinpoint performance at the source

Statistically. . . • 80% of drivers never receive a complaint • 10% will receive one incident report • The remaining 10% of drivers receive two or more incident reports Drivers who get multiple complaints are at much higher risk to be in a crash

Reports are Returned • After discussion with the driver, it is critical that reports are sent back to us • This enables us to construct your management summary reports and identify drivers who’ve had repeat complaints Documenting the action taken may help “defend” your commitment to safety

Why the Program Works. . . • The program singles out drivers who need the most help from management • The program highlights specific risk taking behaviors that lead to costly crashes • Coaching aids/tools are provided to help modify drivers’ behaviors Drivers pay attention to their performance

Safety. First Enables You To: • Train, as needed, the right drivers at the right time on the right topics • Select at-risk drivers for follow up Driver Abstracts (MVRs) • Identify at-risk drivers prior to losses • Instill accountability while helping drivers to perform their best Coaching drivers helps lower costs

Cost & Financial Impact • Cost covered by insurer provides: – Enrollment by Safety. First staff – Implementation and support materials – Coaching tools for managers – Accident avoidance fact sheets for drivers – Report Analysis by Safety. First – Real time data at website (ad hoc reporting) Some vendors have hidden costs

Cost & Financial Impact • Six insurance carriers have studied the financial impact of this type of program • The studies suggest a range of 20% to 40% reduction in frequency • The most recent study also concluded that vendor selection makes a difference – Safety. First scored #1 in all categories: service, savings, etc. Safety. First – Because Results Count

Contact Us for More Information Contact Paul Farrell Dir. Of Marketing Safety. First 201. 816. 9200 www. safeteefirst. com & www. oscersystem. com Safety. First – Because Results Count