DPSA E-Government Update Portfolio Committee 30 August 2006

DPSA E-Government Update Portfolio Committee 30 August 2006 1

Outline of Presentation § § § 2 Overview of Context of e-Government E-Government Conceptual View and Framework Remaining Strategic Challenges Way Forward – Portfolio of E-Government Projects E-Government Programme Governance and Implementation Framework Consultative process

Context of E-Government § § § 3 South Africa is a developmental state with people-centred state machinery, co-operative governance and popular participation E-Government is positioned to help eliminate fragmented service delivery, improve citizen convenience, cost effectiveness of government and increased productivity of the civil servants Development of a governance model, policy, strategy, architecture and implementation plan to cover the Single Public Service

Review of E-Government Policy Framework ICT Value Cost Effectiveness Increased Productivity Improved Service Delivery I n t e r o p e r a b i l i t y 4 S e c u r i t y D i g i t a l E c o n o m y E l i m i n a t e I n c l u s i o n O f D u p l i c a t i o n Architecture S c a l e

DIAGRAMATIC REPRESENTATION OF THE THREE BODIES MPSA SITA (Agency) ICT OR IM/IT Resource coordination within Public Service 5 DPSA ICT or IM/IT coordination and Consolidation within The Public Service • E-government Programme (initiatives) • ICT Projects • Policies, Strategy, Regulation GITOC (Forum) IT co-ordination and consolidation vehicle in Government, assist in informing the Government on a continuous basis, when and how to intervene in the interest of enhanced service delivery to citizens

Current View of Government § Current predominant silo structure EXECUTIVE AUTHORITY AND INTEGRATION MECHANISMS MINISTRY A, B, C CITIZEN DATABASES BUSINESS PROCESSING SYSTEMS CITIZEN ACCESS POINTS PROVINCE A, B, C B LOCAL GOV CITIZEN DATABASES BUSINESS PROCESSING SYSTEMS CITIZEN ACCESS POINTS A, B, C CITIZEN DATABASES BUSINESS PROCESSING SYSTEMS CITIZEN ACCESS POINTS CITIZENS, BUSINESSES, FOREIGNERS CURRENT GOVERNMENT SILO STRUCTURE ACROSS THREE SPHERES 6

E-Government Conceptual View § Emerging integrated structure EXECUTIVE AUTHORITY OF GOVERNMENT DATA REPOSITORY BUSINESS PROCESS INTEGRATION MINISTRY A, B, C BUSINESS PROCESSES PROVINCE A, B, C BUSINESS PROCESSES LOCAL GOV BUSINESS PROCESSES BATHO PELE GOVERNMENT SERVICE CENTRES AND CHANNELS X REMOTE MOBILE URBAN CITIZENS, BUSINESSES, FOREIGNERS 7 E-GOVERNMENT INTEGRATED STRUCTURE SUBURBAN PUBLIC ENTITY A, B, C

E-Government Conceptual Framework § How can we envisage the E-Government Programme B A T H O P E L E P R I N C I P L E S DEPLOYMENT, OPERATION, EVOLUTION E-GOVERNMENT IMPLEMENTATION PLAN ARCHITECTURE STRATEGY POLICY GOVERNANCE, INVESTMENT, PARTICIPATION CONSULTATION, DELIVERY DATA, PROCESS, ACCESS INFRASTRUCTURE LONG, MEDIUM AND SHORT TERM ECONOMIC, SOCIAL, POLITICAL, VALUE E-GOVERNMENT GOVERNANCE FRAMEWORK CONSTITUTIONAL IMPERATIVES DEVELOPMENTAL STATE IDEALS CONCEPTUAL E-GOVERNMENT PROGRAMME ARCHITECTURE 8

ICT Support Vehicle for the Single Public Service HR / Culture ICT INFRA. PROCESSES National Provincial Local Public Entity INTEGRATED AND IMPROVED SERVICE DELIVERY ICT is an Enabler 9

E-GOVERNMENT PROGRAMME CHALLENGES § § § § These are challenges as identified within the e-government strategy Implement a coherent implementation framework and institutionalize it and capacitate it to be able to influence vertical and horizontal integration of service delivery initiatives – done Create a suitable organisational structure and governance model – done Provide a well managed integrated service delivery mechanism with predictable performance and availability – in progress Establish a funding mechanism to enable a rapid investment in ICT in cooperation with the private sector – in progress Foster an ICT management competence in government to remain internationally competitive – in progress Create a compliance regime for public service regulations – in progress 10

WAY FORWARD § An Institutionalised e-Government Programme § E-Government Consultative Process in 2005/6 to Forge a Common Approach Endorsement of E-Government Programme Framework obtained from GITOC, SITA, PNC on ISAD on 28 February 2006 Departments and Provinces and larger local authorities have own web sites and their coexistence is being promoted. Batho Pele Gateway released in seven languages on 1 May 2006 The Phase I Enhancement project is in progress to capture provincial and local content The Phase II foundation based on consensus has been established Inclusion of e-Government initiatives in APRM is suggested Leveraging the IBSA partnership is important Alignment with national initiatives such as the ICT Charter Support of local content and Open Source is confirmed Alignment with broader Information Society and Development Objectives has been achieved Firm integration, coordination and alignment with Single Public Service activities Use of a number of catalytic transversal applications to engender stakeholder buy in to e. Government is being planned. § § § 11

Portfolio of Projects § § § 12 PIAC advised focus on a single catalytic project GITOC task team determined a portfolio of projects and discussion with SITA and DPSA lead to a portfolio of projects The two primary catalytic projects are: - Track and Trace Application- This will allow citizens to use cellular SMS technology to inquire about delivery of specific services from Home Affairs and other citizen facing departments - E-Health Application – This will provide improved public access to health care. Using ICTs health workers in rural areas will be enabled to book confirmed appointments for patients at clinics or hospitals. ICT based remote diagnostic systems will enable doctors to diagnose patients over great distances and prescribe remedies without patient contact.

Portfolio of Projects - Other § e. Imbizo Customer Relationship Portal – This will allow citizens to relay their experience about service delivery to government for speedier and more effective resolution via a user friendly portal similar to the Indian model. The cause of democracy will be promoted by allowing citizens to air their views on issues. § Single View of the Public Servant – This will enable government to better manage its workforce across the three spheres of government by ensuring that unique identification exists for each employee and all information, including assets can be accessed via the unique identifier. 13

Portfolio of Projects - Other § Single View of Citizen – This will design a system to store and access information about a user and provide service delivery agents with different levels of access authority depending on the service needs. A unique identifier for citizens will be developed to permit this, and will again leverage the work already done at SARS, SASSA, Home Affairs and SITA. § Automated Interactive Voice Response (IVR) – This will be developed to permit citizens to access government information from the Batho Pele Gateway using this additional popular access channel again significantly broadening the benefits of E-Government for the majority of citizens. SMS Enabled Batho Pele Gateway – This will offer access to service related information via the cellular SMS service for at least the most popular service categories in a format suited to this access channel. § 14

E - Government Projects Portfolio Facilitation § § § 15 Implement the e-Government Governance Model Extend ICT Governance to all national and provincial departments Plan and fund projects jointly with SITA and GITOC SITA will implement Aim for substantial progress in 2007/8 financial year

PNC on ISAD Relationship Government ISAD Committee (chaired by the DG in the Presidency) e-Government Programme Executive Steering Committee PNC on ISAD (as Secretariat) 16 Government IT Officers’ Council (GITOC) (appointed at each Government Dept. ) e-Government Programme Management Office

E-Government Governance Framework CABINET G&A MINISTERIAL CLUSTER COMMITTEE MPSA G&A DG CLUSTER COMMITTEE E-GOVERNMENT PROGRAMME EXECUTIVE STEERING COMMITTEE PNC on ISAD PEER REVIEW GITOC, IBSA, CPSI E-GOVERNMENT PROGRAMME MANAGEMENT OFFICE E-GOVERNEMENT DATA CONSOLIDATION EXCO DATA PROJECTS CLUSTER 17 E-GOVERNMENT APPLICATIONS CONSOLIDATION EXCO APPLICATION PROJECTS CLUSTER E-GOVERNMENT ACCESS CHANNEL EXCO ACCESS CHANNEL PROJECTS CLUSTER E-GOVERNMENT GOVERNANCE FRAMEWORK E-GOVERNEMNT INFRASTRUCTURE EXCO INFRASTRUCTURE PROJECTS CLUSTER

SITA Tau Business Model Proj Exco Government Wide Enterprise Architecture Project Specific Architectures Strategic Project Proj Transversal Project Proj Special Request Proj Transversal Maintenance and Enhancements Dept. Specific Maintenance and Enhancements GCCN Support Hosting and Contact Centres Telecoms and Converged Applications Support LAN and End-User Device Support Transversal – Training, Functional Support Dept Specific – Training, Functional Support 18 Abbreviated SITA Tau Business Model Proj

GITOC Strategic Guidance ICT Operations Government Wide Architecture Data Consolidation Government Wide ICT Governance GITOC Application Consolidation Integrated Service Delivery GITOC Committees related to E-Government 19 ICT Infrastructur e

Peer Review Mechanism § § 20 CPSI will continue to contribute innovative concepts on an ongoing basis IBSA alliance will be leveraged Industry partnerships in e-Government Close collaboration with Single Public Service initiative

Phased Implementation Approach Phase 1 Phase 2 Catalytic projects with some secure transaction based services Phase 3 Clustering of related services, process optimisation Phase 4 Personalisation and proactive services Phase 5 21 Multilingual information portal and call centre Maintenance and opportunistic reengineering

Illustrative Application Project Portfolio G 2 G G 2 C G 2 B IFMS, HANIS Website, AMIS GW Portal, CDW Website coexistence, MPCC, e. Health e. Procure, SARS Website IFMS Phase 1 e. Health e. Education HANIS SARS, NATIS e. Procure e. Services e. Filing Phase 2 IFMS Phase 3 IFMS Phase 4 Phase 5 22 IFMS GW Portal IFMS IEE e. IGIS, e. Mail, ACMIS, CABENET CONSOLIDATE e. Records, MSPs NATIS, e. Mail

Anticipated Schedule Phase 1 2 3 4 5 23 2001 2006 2007 2008 2009 2010 2012

Consultative Process § § § § § 24 Create conducive conditions for Phase II and beyond Conducted in parallel with work on Phase I DPSA (OGCIO) – 17, 18 February 2005 DPSA – 19, 20 May 2005 Core Stakeholders – 25, 26 August 2005 Rest of Government – 17, 18 November 2005 Endorsement by GITOC, SITA, PNC on ISAD – 28 February 2006 G&A Cluster – 9 March 2006 Portfolio Committee – 30 August 2006 Advisory Cabinet Memorandum

Achieved Outcomes § § § 25 Fully informed, consulted and endorsed e-Government Programme Consensus on e-Government from GITOC et al on - Policy - Strategy - High Level Architecture - High Level Implementation Approach - Conceptual Framework - Governance Framework Completed Phase I of Cab. Enet Project in January 2006 Completed e. IGIS Project in February 2006 Completed Batho Pele Phase I Enhancement Project in May 2006 Endorsement from Government

THANK YOU SIYABONGA KELEBOGILE KE A LEBOHA DANKIE SIYABULELA 26