Disseminating statistics Internet and Publications Madrid 3 -5

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users Internet dissemination: contact with users There are several ways to know web users wishes Web users surveys Results are quite frustrating ‘Measure’ the use of the web (visits, downloads, hits…) Analysis of logs (Analog, Nettracker) ‘Analyze’ the requests received Using e-form the website is adapted to users needs

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users Internet dissemination: contact with users A. - What about web user surveys? What we did four years ago B. - What have we got now? - Infoeuropea - Infoine

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users Internet dissemination: contact with users What about web user surveys? What we tried four years ago (December 2003): • An animated image on the homepage for three months • 22 Questions. • In Spanish and English • Gift: the book “Spanish Society after 25 years of Constitution”

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users Poor results: only 120 persons answered all the questions User profile obtained: Male 25 -45 years old. Connected with the economic sphere. Student, professor. Professional use. Resident in large city. Most demanded sections: INEbase, Press and Methodologies Technology used: PC - Windows XP, Internet Explorer browser, broad band connection Microsoft Excel to process the information opposite PCAxis

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Infoeuropea at a glance

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users Infoeuropea This is the INE specialized information service department for European Statistical Information (ESDS) Objective: Help users to browse the Eurostat website as well as to find the statistical information they need. The service is offered in both Spanish and English. Available: Users can contact Infoeuropea: By phone – By email from the Eurostat website – By email from the INE website

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users Infoeuropea: Some data Total number of support requests (Increase: 22. 9%)

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users Infoeuropea: Some data Number of support requests by user type Sept 06 – Oct 07

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users Infoeuropea: Some data Number of support requests by language

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users Infoeuropea: Some data Percentage of support requests by request handling

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Infoine

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users What is Infoine? • Infoine is not merely an e-mail address. • Infoine is much more than that. It is a form designed to help our website users obtain the information they need. • It is an in-house Java application together with an Oracle database. This form can be accessed from any webpage at www. ine. es

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users Infoine: Advantages over e-mail contact ü Avoid SPAM ü Robots or spiders can’t fill in the form ü Only interested users fill in the form ü The management of the information is much easier and faster ü 30 Querys instead of hundreds of e-mails a day ü Less resources needed We’ll work on the information we have got from the requests, and…after that job we’ll know much more about our visitors

Infoine: Three fields of the form Internet and Publications Disseminating statistics: are compulsory Madrid, 3 -5 March 2008 Data Protection Agency control Internet dissemination: Serving and publishing data / Contact with users Internet to know, not to tell Users want dissemination: contact with users

This is a correctly filled in form. When a. Publications it, a register is Disseminating statistics: Internet and user sends Madrid, 3 -5 March 2008 added to our database. With our analysis tool, we can obtain several reports. Let’s see an example Graphs by topics demanded Tiempo de respuesta Respue

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Once logged in, this with internal restricted access Analysis tool: a JAVA application is what we can see An interface developed to search, count, list and make reports using the information about requests collected in our database An example…

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Our selection was: Germany, Economy and Answered Select a country Select a subject Select a situation

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 As a result of this selection we have the list with all the consultations (66) received answered through Infoine from Germany, about Economy from March 2004 until today

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Another example with Germany and Education Hidden for personal data protection reason

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 And this is the answer we sent This is the question commitment is to answer the standard requests Our we received in 24 hours and the complex requests in 72 hours

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 This is the Infoine report page. From this place, we can obtain four reports within the previously selected dates (In this case, from 1 January 2007 to 31 December 2007) By month -- By subject -- By country -- By province

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 By month Demography Economy Elections LFS CPI Others By subject

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Germany …. 144 France …. 96 UK…. 121 Italy…. . 70 USA …. 92 By country (About 85% come from Spain)

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Is all this worth the effort?

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users Is all this worth the effort? At the end of the day we can look at the results of our job and the answer to that question must be a clear ‘Yes, of course’ Because the dissemination of statistics on the Internet is on the rise And … to support this, let’s see some data

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users Definition of Page View *: A request successfully served by the web server to view a page. Supporting graphics and other individual items that make up a page are not counted. Typically, only requests for html, htm, cgi or asp files are counted. (* Eurostat source)

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users Definition of Visit *: All the actions that a visitor to a web site performs, from the first hit to the last hit. A visit is considered to have ended when the visitor has not performed any actions within a time interval of 30 minutes. Multiple visits per visitor have to be counted. (* Eurostat source)

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users Definition of Publication consulted/downloaded *: A successful consultation/download of a publication in pdf, doc, xls, rtf or zip format. (* Eurostat source)

Disseminating statistics: Internet and Publications Madrid, 3 -5 March 2008 Internet dissemination: Serving and publishing data / Contact with users Thank you for your attention