Developing a Public Sector Award A General Guideline
Why an Award? RATIONALE • Recognition for Exemplary Performance • Incentive to change. • Celebrate Teamwork and success • Pride for stakeholders. • Benchmark for others to Emulate • Constructive Feedback Reports to all for Improvement and Change • Catalyst for others to follow.
Implementation Phases of Public Sector Award Conceptualization Award Creation Design Awareness Application Assessment Award Implementation Award Positioning Feedback and Continuous Improvements Ceremony
Award Creation What is the purpose Of the award What are the overall benefits Who are the participants Award Concept Where does the award reside How do we brand the award What is the reward Sustainability
Purpose for UAE Innovation Award • To encourage innovation in public service organizations and stimulate a rethinking of organizational missions and how those missions can best be accomplished in ways that better serve their stakeholders.
Award Creation Award Categories Evaluation Criteria Award Design Application Process Assessment Techniques Implementation Plan
Award Categories • When deciding award categories bear in mind what are you aiming to recognize and how will these recognition be integrated into the overall scheme for improving public administration. • What do we recognize – – – Quality/Efficiency in Service Delivery, Improving Governance, Use of ICT Better use of financial resources, Improving productivity Reducing Bureaucracy • All recognitions should be integrated into the overall public sector improvement plan.
Award Categories • Different variations exist • Based on categories – Eg 2005 UNPAN Award categories – Improving transparency, accountability, and responsiveness in the Public Service; – Improving the delivery of services; and – Application of Information and Communication Technology (ICT) in Government: (e-Government). • Based on theme – CAPAM International Innovation Award – 2006 Citizen Engagement and Service Delivery – 2004 Innovation on Governance • Other variations such as by functions also exist and it is more focus- eg Best Innovation in Public Health. Best E -Government project. • Award categories need to be dynamic – be ready to change them.
Evaluation Criteria • The most important element as this acts as a filter to remove the applicants that did not meet the requirements. • Almost all international (UNPAN, CAPAM) and some national (USA, UAE) innovation award observed have the common and functional criteria below: • Common Criteria – – Significance Replication Novelty Effectiveness • Functional Criteria – Improving service delivery – Improving governance – Improving citizen participation
Criteria Selection • Use a team with diverse background to brainstorm on all possible criteria before selecting them. • Selected criteria need to be easy to understand not overlapping to each other. • Criteria should be beneficial to the proposed applicants.
Application Process Design • Almost all awards will have an application phase. • The application process defined what information is required by the organization managing the award from the applicant. • It is also a tool for applicants to systematically submit their “projects”. • Application process will usually have 2 parts: – Applicants Information – Project Description • Make the application easy for the applicants.
Assessment Techniques • Assessments of applicants depends very much on the assessment tools and the assessors themselves. • Usually there will be a two/three phase assessment – Paper assessment – Filtering and ranking – Site assessment – Verification – Final Presentation - Optional • Assessment tools include: – – Matrix Ranking Questionnaires Peer review etc • Selection and training of assessors is very vital. • Prepare an assessment kit.
Award Positioning Formal Launch PR Campaign Awareness Marketing Educational Documents Seminars Website
Award Implementation Registration of Applications Application Inquiries Handling Office Management
Award Implementation Assessors Selection Assessors Training Application Distribution Site Assessment Process Results Presentation Selection of Judges Presentation to Judges Records Management
Award Implementation Separate PR Program Invitations Award Ceremony Press Releases Prizes
Objective of the Award Guidelines • To provide information on how to design and implement a Public Service Award. • To be used as a checklist. • Will have best practice examples from various countries. • Can be used as a benchmark with other countries.
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