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Developing a Practice Dashboard MGMA Anesthesia Administration Assembly May 2008 Joe Laden MGMA member Developing a Practice Dashboard MGMA Anesthesia Administration Assembly May 2008 Joe Laden MGMA member since 1981 AAA Member sinception Business Manager Anesthesia Associates of Louisville, PSC [email protected] com

What is a Dashboard? What is a Dashboard?

Merriam-Webster Dashboard 1. a screen on the front of a usually horse-drawn vehicle to Merriam-Webster Dashboard 1. a screen on the front of a usually horse-drawn vehicle to intercept water, mud, or snow 2. a panel extending across the interior of a vehicle (as an automobile) below the windshield and usually containing instruments (as a speedometer) and controls

What is a Business Intelligence Dashboard? aka Digital Dashboard Electronic Dashboard Information Dashboard Scorecard What is a Business Intelligence Dashboard? aka Digital Dashboard Electronic Dashboard Information Dashboard Scorecard

The Ultimate Anesthesia Dashboard The Ultimate Anesthesia Dashboard

What is a not a dashboard, But might look like a dashboard? What is a not a dashboard, But might look like a dashboard?

Click above to activate calculator, click here to go to next slide Click above to activate calculator, click here to go to next slide

Click above to activate calculator, click here to go to next slide Click above to activate calculator, click here to go to next slide

Click above to activate calculator, click here to go to next slide Click above to activate calculator, click here to go to next slide

Click above to activate calculator, click here to go to next slide Click above to activate calculator, click here to go to next slide

Dashboard definition and characteristics of good dashboard design. Stephen Few. . Dashboard definition and characteristics of good dashboard design. Stephen Few. .

“Visual display Of the most important information needed to achieve one or more objectives “Visual display Of the most important information needed to achieve one or more objectives Which Fits entirely on a single computer screen So it can be Monitored at a glance” Stephen Few www. perceptualedge. com

Visual Display • Text Units 12, 000 12, 300 11, 700 13, 024 12, Visual Display • Text Units 12, 000 12, 300 11, 700 13, 024 12, 670 Hours 1, 200 1, 230 1, 195 1, 200 1, 140 • Graphics

Achieve Objectives • Monitor Anesthesiologist/ACT Work Output: • Units • Minutes • Cases • Achieve Objectives • Monitor Anesthesiologist/ACT Work Output: • Units • Minutes • Cases • Monitor Reimbursement for Work Performed • Monitor Collection Efficiency • Monitor Hospital Efficiency (O. R. Utilization) • Make decisions about staffing • Determine need for hospital subsidies

Monitor Single Screen at A Glance • Static • Text • Graphics • Mixed Monitor Single Screen at A Glance • Static • Text • Graphics • Mixed • Dynamic • Selectors • Drilldown • Portal to Reporting System May be OK to have multiple screens/pages

Mini G/L YTD-2008 Patient Revenue Hospital Subsidy Budget YTD-2007 145, 000 140, 000 160, Mini G/L YTD-2008 Patient Revenue Hospital Subsidy Budget YTD-2007 145, 000 140, 000 160, 000 15, 000 10, 000 Billing Expense 8, 700 8, 400 9, 600 Corporate Expense 2, 650 3, 000 2, 750 CRNA Expense 58, 500 55, 000 5, 300 MD Expense 75, 500 72, 000 74, 000 Net 14, 650 16, 600 78, 350

Additional Characteristics of Good Dashboards Small, clear, concise and intuitive display mechanisms Customized to Additional Characteristics of Good Dashboards Small, clear, concise and intuitive display mechanisms Customized to each person, group or function Replace hunt and peck data gathering from many reports Fine tuned to deliver insight in a powerful way

Problems with “Dashboard” Model for Business Intelligence • Vehicle dashboard is real time • Problems with “Dashboard” Model for Business Intelligence • Vehicle dashboard is real time • Provides no trending & historical data • Provides no comparisons • Monitors relatively few indicators

Audience for Your Practice Dashboard • Board of Directors • Shareholders • Practice Manager Audience for Your Practice Dashboard • Board of Directors • Shareholders • Practice Manager • Billing Manager Dashboard contents should be targeted to its readers

Where anesthesia dashboards available today? • Anesthesia Billing Software Vendors • Anesthesia Billing Companies Where anesthesia dashboards available today? • Anesthesia Billing Software Vendors • Anesthesia Billing Companies • Anesthesia Practice Management Companies • Report Hosting Companies • DIY for Small – Medium Size Groups

Tools to Produce You Own Dashboard • Excel / Word Text Dashboard Cheap and Tools to Produce You Own Dashboard • Excel / Word Text Dashboard Cheap and Easy • Excel Charts (graphs) Cheap, but more difficult • Excel Pivot Tables Powerful but need transaction data • Xcelsius/Engage Expensive & Complicated but more powerful • Custom Programming IT expertise and expense, specialized software

Steps to Prepare You Dashboard • Determine Your Audience • Review Current One Page Steps to Prepare You Dashboard • Determine Your Audience • Review Current One Page Reports • Decide Which Key Performance Indicators to Display • Determine How to Gather Data • Decide on Dashboard Construction Tool

KPI Anesthesia Key Performance Indicator Categories 1. 2. 3. Anesthesiologist/ACT Production Billing & Collection KPI Anesthesia Key Performance Indicator Categories 1. 2. 3. Anesthesiologist/ACT Production Billing & Collection Practice Operations Expenses Personnel

Anesthesiologist/ACT Production KPI • Cases • Units • Base • Time • Flat Fee Anesthesiologist/ACT Production KPI • Cases • Units • Base • Time • Flat Fee Procedures • Minutes/Hours • Gross Billing

Billing & Collection KPI • Payments • Gross and Net Collection Ratio • A/R Billing & Collection KPI • Payments • Gross and Net Collection Ratio • A/R Aging • Days in A/R

Practice Operations KPI • Personnel & Cost • MD • CRNA • Overhead • Practice Operations KPI • Personnel & Cost • MD • CRNA • Overhead • Corporate • Billing Costs

KPI Coupled with Timing Per Month Day Year Quarter Week KPI Coupled with Timing Per Month Day Year Quarter Week

KPI Coupled with Comparative Timing • Year vs year • Year to Date vs. KPI Coupled with Comparative Timing • Year vs year • Year to Date vs. Last Year to date • Quarter vs Same Quarter last year • Trailing 12 months vs. Trailing 12 months prior year

KPI vs. Comparative Benchmarks • • • Facility vs. Facility MD vs. MD Payer KPI vs. Comparative Benchmarks • • • Facility vs. Facility MD vs. MD Payer vs. Payer MGMA Physician Compensation and Production Survey MGMA Single Specialty Practice Cost Survey

KPI Top and Bottom Top 10 and Bottom 10: • Surgeons (collected per hour) KPI Top and Bottom Top 10 and Bottom 10: • Surgeons (collected per hour) • Anesthesiologists (units per year) • CRNA’s (hours billed/ hours paid) • Payers (collected per unit) • ASA Codes (units per case)

Other Combinations • Units per case, MD, CRNA, Hour • Revenue per O. R. Other Combinations • Units per case, MD, CRNA, Hour • Revenue per O. R. , MD, Case, Hour • Units, Hours and revenue per Surgeon Operating Room or Facility

The Data to Ink Ratio: (Edward Tufte) Ink that represents data vs. Ink that The Data to Ink Ratio: (Edward Tufte) Ink that represents data vs. Ink that is not data such as: Company information Decoration Graph Lines Color gradients

Dashboard Design Mistakes • Size greater than one screen • Excessive detail or precision Dashboard Design Mistakes • Size greater than one screen • Excessive detail or precision • Choosing non-meaningful measure • Inappropriate display media • Meaningless variety • Poorly designed display media • Poor arrangement • Useless decoration • Misuse of overuse of color • Failing to highlight important data • Unattractive visual display

Characteristics of a Good Display • Excellent organization • Condensed with summaries and exceptions Characteristics of a Good Display • Excellent organization • Condensed with summaries and exceptions • Customized to user’s needs and objectives • Clear and direct media display

Change 2007 vs 2005 2006 2007 2006 2005 Hospital 1 250, 954 261, 575 Change 2007 vs 2005 2006 2007 2006 2005 Hospital 1 250, 954 261, 575 274, 901 5. 1% 9. 5% Hospital 2 97, 705 112, 521 112, 744 0. 2% 15. 4% Both OR's 348, 659 374, 096 387, 645 3. 6% 11. 2% Production (units)

Revenue (collections) Hospital 1 Collections Hospital 2 Collections Total OR Collections Hospital 1 Collections/OR Revenue (collections) Hospital 1 Collections Hospital 2 Collections Total OR Collections Hospital 1 Collections/OR Hospital 2 Collections/OR Average Collections/OR OR's Pain Collections Total Collections 7, 281, 869 3, 163, 032 10, 444, 901 520, 133 451, 862 497, 376 21 555, 650 11, 000, 550

2005 2006 2007 2008 Collected / Unit (6/hr) $30. 61 $31. 03 $32. 19 2005 2006 2007 2008 Collected / Unit (6/hr) $30. 61 $31. 03 $32. 19 $30. 44 Collected / Unit (4/hr) $38. 27 $38. 79 $40. 24 $38. 04 1. 4% 3. 7% -5. 5% Change in Collected/Unit Collect per OR case $ 628 $ 665 $ 705 $ 673 Collect per Pain Case $ 203 $ 197 $ 214 $ 211

Which is Better: Table Or Chart ? Which is Better: Table Or Chart ?

A/R By Percent Outstanding by Carrier Category Current 31 - 60 61 - 90 A/R By Percent Outstanding by Carrier Category Current 31 - 60 61 - 90 91 - 120 - 150 151 + ALL PATIENTS 37. 0% 32. 2% 8. 9% 6. 5% 3. 7% 11. 7% MEDICARE 57. 5% 27. 9% 1. 7% 5. 1% 1. 0% 6. 8% BLUE CROSS 44. 3% 36. 5% 10. 2% 3. 6% 0. 9% 4. 6% PATIENT 4. 9% 37. 7% 21. 8% 12. 1% 6. 3% 17. 2% HUMANA 60. 6% 9. 2% 2. 5% 3. 1% 3. 6% 20. 9% TRICARE 32. 5% 41. 7% 4. 5% 3. 8% 1. 3% 16. 1% UNITED HEALTH 46. 9% 40. 4% 1. 5% -0. 2% 4. 7% 6. 7%

Excel Dashboard Charts Excel Dashboard Charts

Charles Kyd www. exceluser. com Kyd Principles • Dashboards should be produced on paper Charles Kyd www. exceluser. com Kyd Principles • Dashboards should be produced on paper • Many tiny graphs using Excel • Set up workbooks to update easily

Constructing a Dashboard with Microsoft Excel. . Constructing a Dashboard with Microsoft Excel. .

Producing an Xcelsius Dashboard 1. Construct Excel spreadsheet 2. Layout graphic elements Producing an Xcelsius Dashboard 1. Construct Excel spreadsheet 2. Layout graphic elements

“CHEATER” DASHBOARD CONSTRUCTION 1. Start with blank Power. Point Slide 2. Display component to “CHEATER” DASHBOARD CONSTRUCTION 1. Start with blank Power. Point Slide 2. Display component to place on dashboard 3. Capture component with Vista Snipping Tool 4. Paste onto slide 5. Resize and reposition

Anesthesia Associates of the United States – May 2008 Anesthesia Associates of the United States – May 2008

Presentation Mode • Paper • Physical • PDF • Computer Screen 1. Spreadsheet 2. Presentation Mode • Paper • Physical • PDF • Computer Screen 1. Spreadsheet 2. Web 3. PDF 4. Power. Point 5. Flash

Method of Delivery • Private Web Site • Email • Spreadsheet • PDF • Method of Delivery • Private Web Site • Email • Spreadsheet • PDF • Flash • Web Link • Physical Delivery (paper) • DVD/Thumb Drive

Questions Anesthesiologists Ask: How is the business going? What will the end of the Questions Anesthesiologists Ask: How is the business going? What will the end of the year look like? Will your dashboard provide answers?

Take Away Ideas Dashboards take time, talent and toil to make Resist the urge Take Away Ideas Dashboards take time, talent and toil to make Resist the urge to favor flash over function. Encourage your vendor to produce dashboards Vendor dashboards must display the data you need, not the data that is easy to display. Often a paper report with limited graphics is best

Additional Resources The Effective Use Of Electronic Dashboards To Promote & Improve Overall Practice Additional Resources The Effective Use Of Electronic Dashboards To Promote & Improve Overall Practice Performance: An Exploration Into The Use of Electronic Dashboards In A Group Practice Setting. ACMPE Paper by David G. Owens, FACMPE. Available on the MGMA web site Dashboard To Monitor Clinical Productivity of Anesthesiology Groups Amr E. Abouleish, M. D. , M. B. A. , Jody A. Locke, M. A. , et al. Click Here For Web Link

Dashboard Resources On the Web www. perceptualedge. com www. edwardtufte. com www. exceluser. com Dashboard Resources On the Web www. perceptualedge. com www. edwardtufte. com www. exceluser. com www. xcelsius. com www. dashboardmd. com www. dundas. com www. dashboardspy. com www. mrexcel. com www. idashboards. com www. corda. com http: //www. cognos. com/products/now/operational-dashboards. html

For Questions, Comments, Help or to Share Your Ideas: Joe Laden, Business Manager Anesthesia For Questions, Comments, Help or to Share Your Ideas: Joe Laden, Business Manager Anesthesia Associates of Louisville, PSC 332 W Broadway Louisville, Kentucky 40202 WWW. JOELADEN. COM Joe. [email protected] COM