Develop new models of how things work Reinvent

Develop new models of how things work. Reinvent service delivery from the customer perspective. International City/County Management Association, 2001 September 23, 2001

What is the E-Gov Alliance? A partnership between King County cities to: n n n Improve service delivery Enhance relationships between government and constituents Learn and grow together The Vision

What are our objectives? Convenient service delivery Expansion of available resources Stronger influence over vendors Internal efficiencies The Vision

Why do we care? Because they’re asking for it!!

Bellevue Survey Results

Bellevue Survey Results Permitting Clients

Bellevue Survey Results

Kirkland Survey Results

How was the Alliance formed? King Co. City Manager’s Group Joint Strategic Planning Process n Joint Sessions/Individual Planning n Community/Technology Self-Assessments Press Release & URL Getting Started

Structure for Strategic Planning ps u 20 Participating Cities o Gr n m tio oru a ov v. F n o In -G E w/MRSC E-Gov Alliance Coordinating Committee 13 Managers and IT Directors IG Staff & 6 month timeline Local Consultant E-Gov Alliance Co-Chairs CM & IT Director Getting Started

Accomplishments to Date 3 City E-Gov Strategic Plans 3 Partnerships - Microsoft, Washington State DIS 3 Increased vendor purchasing power 3 Inter-agency collaboration Getting Started

The Next Step in our Evolution: Service Portal for King County Cities Citizen Centric Single gateway On-line services Links to City sites and applications Getting Started

The Portal – Regional Pilot Projects Shell Portal Design – City of Bellevue e. Permits Transactions – 4 cities Parks & Recreation Class Registrations – 8 cities The Technology

Alliance Guiding Principles Cost sharing is equitable Risk is shared Mission is not diluted Roles & responsibilities are clearly defined Clear & direct benefit to participants Intellectual property is protected Cities retain control and flexibility Getting Started

Technology Guiding Principles Don’t reinvent the wheel Build on existing infrastructure investments Leverage economies of scale The Technology

Regional Portal Strategy ASP Interface Transaction Interface Vendor Proprietary, One “middleware”, one password, User name, User one user-name, one banking name, Password, agreement Banking Permit Application Parks/Rec. Application Utilities Application User Interface Middle Layer Each City Backend The Technology

Even though it’s a work in progress, What does it look like……? How will it work……? How are we organized……?

The Technology

The Technology

Customer Access Options Access Avenues The Technology

Web Transaction Process - E-Permits E-Gov Infrastructure The Technology

e. Permits Project Team The Organization

Governance Structure Interlocal Agreement 3 Tiers of Participation Cost Allocation Maximum flexibility The Governance

City Participation The Governance

City Participation The Governance

Governing Bodies Executive Board Operations Forum CEO’s, CAO’s Operational staff Accept new Principals Technical advice Policies & budget Operational forums Negotiate partnerships Opportunity to join new projects The Governance

Initial Portal Cost - 5 years $1. 7 million 700, 000 population = $2. 50/person $. 50/person/year Add Individual City Costs Future initiative costs The Financing

Cost E-Gov Alliance Cost Administrative support Insurance Legal Basic overhead City Cost Back-end integration Merchant account fees Credit Card Fees Business process - staff time The Financing

What’s next? Portal goes “live” First Executive Board meeting Adopt & sign agreement Hire Alliance Director The Outcomes

Implications for Participating Cities Centralized transaction infrastructure Negotiate open access to proprietary databases Shared funding, risks and decision Best practices linked to regional consistency Flexibility and creativity will ensure success The Outcomes

Longer Term Implications Increased expectations and participation Further exploration of hosting and sharing applications Blurring of jurisdictional boundaries Pressure to bring consistency and convenience to more complex services The Outcomes

Questions?