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Deutscher Wetterdienst QM for MQ Titelfoto auf dem Titelmaster einfügen Introduction of new Instrumentation Deutscher Wetterdienst QM for MQ Titelfoto auf dem Titelmaster einfügen Introduction of new Instrumentation as a Quality Management Process K. Klapheck, S. Waas, German Meteorological Service Hamburg

Deutscher Wetterdienst è Introduction è Presentation of a process è 1 st example Process Deutscher Wetterdienst è Introduction è Presentation of a process è 1 st example Process for the introduction of instrumentation è 2 nd example Process for software-/hardware-update è Final remarks TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)

Deutscher Wetterdienst Quality Management (QM) : a tool to assure - availability - reliability Deutscher Wetterdienst Quality Management (QM) : a tool to assure - availability - reliability - timeliness of products TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)

Deutscher Wetterdienst Met. services and manufacturers already use QM References (examples): Canterford, R. P. Deutscher Wetterdienst Met. services and manufacturers already use QM References (examples): Canterford, R. P. , Evans, D. K. and Allan, L. C. : Developments in a modern Quality Management System: Quality control, network performance and Metadata Database. TECO-2000, Beijing, 2000. Pevny, G. , Einsiedler, W. and Meir, M. : Quality Management for the Operation of hydro-meteorological Measuring networks. TECO-2002, Bratislava, 2002. WMO accompanies the adoption of QM Reference WMO: Executive Council Fifty-Fifth Session, Abridged Final report with resolutions, WMO-No. 961, Geneva, 2003. TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)

Deutscher Wetterdienst In the German Met. Service: - a certified QM system exists for Deutscher Wetterdienst In the German Met. Service: - a certified QM system exists for the whole service - as a part ‚data collecting‘ is a strategic production process: documented, transparent, auditable - Reference: Richter, C. and Dibbern, J. : A Quality Management System for the process of collecting meteorological data. TECO-2005, Bucarest 2005. Processes shown here are subordinated to ‚data collection‘ TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)

Deutscher Wetterdienst Definition of a process: . . set of interrelated activities. . . Deutscher Wetterdienst Definition of a process: . . set of interrelated activities. . . transforms inputs into outputs. . Reference : International Standard Organisation, 2000 : Quality Management Systems - Requirements (ISO 9001), EN ISO 9001: 2000. Description of a process: - textual description: goals, customer requirements, influencing quantities, . . - graphical description: flow chart - list of joined processes - further applicable documents Presentation of a process: Flow chart diagram in an excel-sheet -- one line for each action TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)

Deutscher Wetterdienst Informations from a process description: - Embedding in superordinated processes - Flow Deutscher Wetterdienst Informations from a process description: - Embedding in superordinated processes - Flow of work steps - Input / output documents - Responsibilities - Definition of valuation numbers - Related documents TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)

Deutscher Wetterdienst Chart mit Überschrift und großem Foto / Abbildung TECO-2008 – 27. 11. Deutscher Wetterdienst Chart mit Überschrift und großem Foto / Abbildung TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)

Deutscher Wetterdienst TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation Deutscher Wetterdienst TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)

Deutscher Wetterdienst TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation Deutscher Wetterdienst TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)

Deutscher Wetterdienst TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation Deutscher Wetterdienst TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)

Deutscher Wetterdienst 2 nd example : new requirements on a running technique in a Deutscher Wetterdienst 2 nd example : new requirements on a running technique in a measurement network cause a system modification, this causes a software- or hardware-update How to perform it ? (Avoid data loss in the operating network !! ) See process Hardware-/Software Update TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)

Deutscher Wetterdienst TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation Deutscher Wetterdienst TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)

Deutscher Wetterdienst TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation Deutscher Wetterdienst TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)

Deutscher Wetterdienst TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation Deutscher Wetterdienst TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)

Deutscher Wetterdienst Final remarks - QM is ‚living‘: Processes are modified if necessary - Deutscher Wetterdienst Final remarks - QM is ‚living‘: Processes are modified if necessary - Resources from different branches of a service needed: enhanced organization and communication of collaborators - Positive effect of QM: Giving more certainty to reach the strived results TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)

Deutscher Wetterdienst QM yes / no either the customers or the products come back Deutscher Wetterdienst QM yes / no either the customers or the products come back Thank you for your attention TECO-2008 – 27. 11. – 29. 11. 2008 Introduction of new Instrumentation as a Quality Management Process / K. -H. Klapheck (DWD)