0777510dc04c0645bb537bd2d34ca1a4.ppt
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Deutsche Post DHL Corporate Presentation | Bonn | August 2011
Positioning Deutsche Post DHL is the world’s leading mail and logistics services group. The Deutsche Post and DHL corporate brands represent a one-of-a-kind portfolio of logistics (DHL) and communications (Deutsche Post) services. The Group provides its customers with both easy to use standardized products as well as innovative and tailored solutions ranging from dialog marketing to industrial supply chains. About 470, 000 employees in more than 220 countries and territories form a global network focused on service, quality and sustainability. With programs in the areas of climate protection, disaster relief and education, the Group is committed to social responsibility. In 2010, Deutsche Post DHL revenues exceeded € 51 billion. The postal service for Germany. The logistics company for the world. Corporate Presentation | Bonn | August 2011 Page 2
Corporate structure: One company with two strong pillars The postal service for Germany Corporate Presentation | Bonn | August 2011 The logistics company for the world Page 3
Corporate structure Corporate Center Corporate Functions MAIL Corporate Presentation | Bonn | August 2011 EXPRESS GLOBAL FOR -WARDING, FREIGHT SUPPLY CHAIN GLOBAL BUSINESS SERVICES Page 4
Strategy 2015 Our purpose The postal service for Germany The logistics company for the world Respect Our guiding principle Results Our customer promise Corporate Presentation | Bonn | August 2011 Simplifying Services Sustainable Solutions Page 5
Strategy 2015: Unlocking our potential to become provider, employer and investment of choice Provider of Choice Investment of Choice Corporate Presentation | Bonn | August 2011 Employer of Choice Page 6
Successful initiatives Increase customer loyalty Employee focus to monitor our potentials for improvements Sustainable and credible engagement in the focus areas of environmental protection (Go. Green), disaster management (Go. Help), education (Go. Teach) Corporate Presentation | Bonn | August 2011 Page 7
Deutsche Post DHL factors of success Corporate Finance Strategy • Maintain BBB+ credit rating • Continuous dividend policy: pay-out ratio of 40 to 60 % of consolidated net profit • Prioritized use of “excess” liquidity • Reduce the overall complexity of financing instruments ⇨ Financial stability and flexibility require appropriate balance sheet structure • First Choice will drive change in the way Deutsche Post DHL operates its business • The Group is fully committed to create higher customer loyalty and grow business with the customers • To create higher value for customers collaboration of the employees will be fostered Corporate Presentation | Bonn | August 2011 Page 8
Our social responsibility – Focus areas Go. Green Go. Help Go. Teach Protecting the environment Delivering help Championing education Local projects We support employee volunteering by sponsoring local community projects through the Living Responsibility Fund. Corporate Presentation | Bonn | August 2011 Page 9
Go. Green – Protecting the environment • With our Go. Green program we aim to minimize the impact of our business on the environment. • Go. Green focuses on the long-term goal to improve our CO 2 -efficiency by 30 % by 2020 (compared to 2007 levels), including our subcontractors. Go. Green measures: Regular capture and reporting of Deutsche Post DHL‘s carbon efficiency with Carbon Accounting and Controlling 100 % Network and capacity optimization -10% -30% Modernization of our fleet and using alternative vehicles Energy efficiency improvement in our buildings Mobilization of our employees Cooperation with subcontractors, customers and organizations and offering of green products and solutions Corporate Presentation | Bonn | August 2011 Page 10
Go. Help – Disaster management Our global presence, logistics network and experience in international relief provide the ideal network for helping people impacted by natural disasters. Lighthouse projects* 1 2 3 Disaster Preparedness GARD (Get Airports Ready for Disaster) Disaster Response DRT (DHL Disaster Response Teams) Recovery WHEO (We Help Each Other) *) additionally: many local projects in disaster response and recovery Corporate Presentation | Bonn | August 2011 Page 11
Go Teach – Championing education With Go. Teach, we help reducing educational inequity and support young individuals to expand their personal development and skills Championing quality in education and educational system Partnership with Teach For All Improving employability of young people Go. Teach Partnership with SOS Children‘s Villages Scholarship program for employee children Pursuing higher levels of education of employees‘ children UPstairs Corporate Presentation | Bonn | August 2011 Page 12
Corporate division EXPRESS (I) DHL Express • Express courier services using ground air transport for companies and private customers alike • Widest reach in the industry, with own network covering more than 220 countries and territories in Europe, Americas, Asia/Pacific, and the EEMEA region (Eastern Europe, the Middle East, and Africa); and with a choice of transit times in each market • Core business: Time Definite International transports • Progressively more focused on industry-specific solutions, among others for Technology, Life Sciences, Consumer goods and Automotive sectors Corporate Presentation | Bonn | August 2011 Page 13
Corporate division EXPRESS (II) DHL Express • More than 220 countries and territories served • Approx. 100, 000 employees worldwide • Approx. 2. 5 million customers • 3 global DHL Air Hubs: Leipzig, Hong Kong, Cincinnati • Approx. 4, 000 facilities worldwide • Approx. 32, 000 vehicles • 4 global QCC: Global Quality Control Centers are located in Bonn, Leipzig, Singapore, Cincinnati – Key functions: Real Time Shipment Management and Crisis Command Center • Connecting more than 500 airports around the world • Approx. 250 dedicated aircraft Corporate Presentation | Bonn | August 2011 Page 14
0777510dc04c0645bb537bd2d34ca1a4.ppt