Designing Customized Library Services: Book-A-Librarian and Bookmatch September 14 th, 2010 12: 00 – 1: 00 PDT Toby Greenwalt theanalogdivide@gmail. com An Webinar Infopeople webinars are supported by the U. S. Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered in California by the State Librarian.
Today’s Agenda • Principles of Custom Library Services • Designing 1 -on-1/Book-a-Librarian Service • Crowdsourced Service: Bookmatch • The Long Haul: Promotion and Evaluation
Things Are Getting Busier Skokie PL, FY 09 -10: • Over 274, 000 desk transactions (up 9%) • Face-to-face, phone, email, IM, Twitter, and Facebook • Staff juggling basic and in-depth questions http: //flic. kr/p/6 Yr. KWT
Step Away From the Desk • Create a more comfortable environment • Eliminate “time pressure” • Works toward a more participatory model (Lankes)
Personalize It: 2 Methods Book-A-Librarian Book. Match • 1 -on-1 session • Distributed workflow • Focused interview, • Assembled typically 30 min. piecemeal over days • Based on Over-the. Shoulder Learning
Getting Started: Policy and Buy-in • Start with the skills audit • Choose a “minder” for all Ba. L sessions • Allow staff to set their own availability http: //flic. kr/p/im 9 gn
Brainstorming Time: Perform a Skills Audit 1. Which questions are best suited for a 1 -on-1 consulting session? 2. What do you think you could cover with a little practice? 3. Which questions should be off-limits?
Put the Audit to Use Staff name Strengths Avoid Availability Last Session Next Session Don Business Computers Tues PM Fri AM 6/15/2010 9/17/2010 Peggy Databases Wed AM 8/22/2010 Joan Computers, Blogging Tues AM Wed PM 8/2. 2010 Pete Health, Computers Mon AM Thurs PM 7/8/2010 Betty Genealogy Mon PM Fri PM 7/30/2010 Roger Job-finding Thurs (All day) 9/1/2010 Computer 9/23/2010
Making the Appointment • Schedule at least a week in advance • Secure private space for session • Will you need a computer? • Contact patron 1 -2 days before to confirm
Showtime • Treat like a standard reference interview • Set realistic goals for the allotted time • “Teach a man to fish…” http: //flic. kr/p/7 ih. DXU
Know your limits • Avoid liability-prone topics • Provide referrals if necessary • Determine follow-up protocol, and if subsequent sessions are necessary • Provide evaluation
Bookmatch • Based on Barry Trott’s Reader Survey • Gives both patrons and staff time to approach reading interests • Open to interested staff at all levels
Brainstorming Time: Readers’ Advisory Which RA questions garner the best patron responses?
Creating the Survey • Follow the inverted pyramid • Survey. Monkey allows for branching paths • Use a mix of multiple choice and essay answers • Not every question will be answered
Rotating Minders Staff Rotation Patron Completed? Month Pete Ken Cosgrove Sent August Betty Trudy Campbell Picked up Don Harry Crane Sent Joan Lane Pryce Picked up Peggy Mona Sterling Sent Roger Jimmy Barrett Sent Pete Betty (…) September
Gettin’ Wiki With It Survey pasted directly into Wikispaces page
Gettin’ Wiki With It Discussion section used for book recommendations
The Home Stretch • Minder has responsibility for compiling list • Check formatting issues, compatibility, and extras
Putting It Into Practice • Hold test sessions with friends, family and staff. • “Soft launch” for new services • Build opportunities for word-of-mouth
Promotion Too much is a good start.
Evaluation • Contact selected patrons for feedback • What has worked? What hasn’t? • What features should/shouldn’t you add?
Long-term effects: staff development Book-a-Librarian • Identify training areas based on interest • Train the trainers Bookmatch • Self-identify strengths and weaknesses • ID genres for further study • Survey for 2 ndtimers
Thank You! Toby Greenwalt theanalogdivide. com theanalogdivide@gmail. com Twitter: @theanalogdivide
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