DEPARTMENT OF TOURISM STANDARDS AND REGULATION POWERS

DEPARTMENT OF TOURISM STANDARDS AND REGULATION

POWERS & FUNCTIONS OFFICE OF TOURISM STANDARDS AND REGULATION • Formulate standards for tourism establishments to ensure that facilities, personnel and services are maintained in accordance with acceptable local and international norms. • Promulgate rules and regulations to govern the operations and activities of all persons, firms, entities and establishments that cater to tourists for accreditation with the DOT.

Why Are Tourism Standards Important? BETTER CUSTOMER SERVICE

Why Are Tourism Standards Important? BETTER CUSTOMER SERVICE

The Tourism Act of 2009 R. A. 9593 MANDATE The DOT shall be the primary planning, programming, coordinating, implementing and REGULATORY government agency in the development and promotion of the tourism industry, both domestic and international, in coordination with attached agencies and other government instrumentalities. OBJECTIVE Maintain international standards of excellence in all tourism facilities and services, and promote the country as a safe & wholesome tourist destination

The Tourism Act of 2009 R. A. 9593 SECTION 6. Powers and Functions (l) Formulate & promulgate, in consultation with the LGUs, private sector industries and other tourism stakeholders, rules and regulations governing the operation & activities of all tourism enterprises, including but not limited to a national standard for licensing, accreditation & classification of tourism enterprises, prescribing therein minimum levels of operating quality and efficiency for their operation in accordance with recognized international standards, impose reasonable penalties for violation of accreditation policies and recommend to LGUs concerned the suspension or prohibition of operation of a tourism enterprise (m) Monitor the LGUs’ compliance to national standards in the licensing of tourism enterprises, receive and investigate complaints concerning these enterprises and act on such complaints to properly implement the provisions of this Act (r) Collect necessary fees and charges for the proper implementation of tourism policies, plans and projects

The Tourism Act of 2009 R. A. 9593 POWERS & FUNCTIONS Section 14 - OFFICE OF TOURISM STANDARDS and REGULATION Ø Establish a system of registration, information, linkage, and mutual assistance among accredited tourism enterprises to enhance the value of accreditation and improve the quality of service rendered by such enterprises Ø Evaluate tourism projects in accordance with standards and endorse the same to appropriate government agency for availment of incentives, and provide technical assistance to incentive-giving institutions in the formulation of tourism incentives and the administration of their functions

FUNCTIONS OFFICE OF STANDARDS DEVELOPMENT & REGULATION Endorse q government agencies for availment of incentives and/or issuance of appropriate permits BOI DENR DAR LTFRB MARINA PEZA DBP - Registration under E. O. 226 Environmental Compliance Certificate Land Conversion Land Transportation Franchise Water Transportation Franchise Registration as Tourism Ecozone Loan Availment q Process applications for Special Investors Resident Visa under E. O. 63 q Conduct of tourism industry manpower development training programs

TWO-FOLD REGULATION DEVELOPMENTAL Construction, renovation or expansion of tourism enterprise / project OPERATIONAL Activities after completion of tourism project

ACCREDITATION a certification issued by the Department to a tourism enterprise that officially recognizes it as having complied with the minimum standards for the operation of tourism facilities and services. --Implementing Rules and Regulations of RA 9593

MANDATORY ACCREDITATION Primary Tourism Enterprises Accommodation establishments §Hotels §Resorts §Apartment hotels §Tourist inns §Motels §Pension houses §Ecolodges §Condotels §Serviced apartments §Bed and breakfast facilities / Homestays

MANDATORY ACCREDITATION Primary Tourism Enterprises Travel and Tour services Tour Guides

MANDATORY ACCREDITATION Primary Tourism Enterprises Tourism Estate Management Services Meetings, Incentive Travel, Convention and Exhibition Facilities Sports & Recreational Facilities (dive shops, adventure facilities)

MANDATORY ACCREDITATION Primary Tourism Enterprises Land, Sea & Air Transport (majority or exclusive seats for tourists’ use) Tourist Transport Services Airport Taxis

VOLUNTARY ACCREDITATION Secondary Tourism Enterprises Restaurants Specialty or Souvenir Shops and Department Stores

VOLUNTARY ACCREDITATION Secondary Tourism Enterprises Other facilities and recreational centers (museums, galleries, theme parks, zoos) Health and Wellness Facilities (spas, tertiary hospitals, ambulatory clinics and medical concierge)

VOLUNTARY ACCREDITATION Secondary Tourism Enterprises Rest Areas in Gas Stations Tourism Training Centers or Institutes, including tourism trainers Agri-Tourism Farms and Facilities

The Tourism Act of 2009 R. A. 9593 Section 122 (IRR) - ACCREDITATION ØThe Department shall act on complaints regarding accredited tourism enterprises, and after notice & hearing, shall impose fines, or downgrade, suspend or revoke accreditation ØThe Department shall notify the concerned LGU when a tourism enterprise in their locality has failed to obtain or loses its accreditation. The LGU shall issue the necessary closure order should the tourism enterprise fail to rectify its deficiencies despite being accorded a reasonable period to comply with the standards Ø The Department shall issue tourism advisories pertaining to tourism enterprises found to have violated in terms of their accreditation Ø Primary tourism enterprises located in tourism enterprise zones (TEZs) shall be accredited by the Department

The Tourism Act of 2009 R. A. 9593 Section 122 (IRR) - ACCREDITATION ØThe Department may delegate the enforcement of the system of accreditation to LGUs that have adopted and successfully implemented their tourism development plans Ø The Department shall promulgate the necessary rules and regulations to enforce the accreditation of tourism enterprises Ø The Department shall review on periodic basis the standards and accreditation system, in coordination with stakeholders in the said sector

STANDARDS FOR ACCREDITATION DOT ACCREDITATION CODES (Existing) ØACCOMMODATION FACILITIES ØTRAVEL AND TOUR SERVICES ØTOURISM RELATED ESTABLISHMENTS Ø FRONTLINE AND TRANSPORT SERVICES Ø MEDICAL TOURISM SERVICES Ø ECOTOURISM PRODUCTS AND SERVICES

The Tourism Act of 2009 R. A. 9593 Section 123 (IRR) - VALUE OF ACCREDITATION Only accredited enterprises shall be beneficiaries of promotional, training and other programs of the Department and its attached agencies and corporations. Accredited enterprises shall give due preference to other accredited enterprises in obtaining relevant services.

CURRENT INCENTIVES TO ACCREDITED ESTABLISHMENTS Participation in DOT overseas sales mission & inclusion in DOT promo collaterals

CURRENT INCENTIVES TO ACCREDITED ESTABLISHMENTS Participation in DOT overseas sales mission & inclusion in DOT promo collaterals

CURRENT INCENTIVES TO ACCREDITED ESTABLISHMENTS Endorsement to COMELEC for exemption from liquor ban Endorsement to NAIA and other Philippine airports for issuance of access passes Endorsement to MMDA for exemption from UVVRP (for NCR)

CURRENT INCENTIVES TO ACCREDITED ESTABLISHMENTS Endorsement to embassies / travel and trade associations Priority in DOT Training Programs

ON-LINE ACCREDITATION TOURISM FACILITIES & SERVICES SYSTEM (TFSS) www. tourism. gov. ph

ENHANCED ON-LINE SYSTEM HOME PAGE

ENHANCED ON-LINE SYSTEM MAIN PROFILE – For Inspection

ENHANCED ON-LINE SYSTEM MAIN PROFILE - Renewal

TOUR AND TRAVEL AGENCY Documentary Requirements: (New) 1. Valid Mayor’s permit and/or Municipal License 2. If corporation / partnership, SEC Registration Certificate, Articles of Incorporation and its By-laws 3. If Single Proprietorship, valid DTI Business Name Certificate

TOUR AND TRAVEL AGENCY Documentary Requirements: (New) 4. Proof of working capital of P 500, 000. 00: § For Existing enterprises – If corporation/partnership. P 500, 000. 00 paid up/partner’s capital in Articles of Incorporation/Partnership; § If single Proprietorship, original copy of bank certification with cheque writer

TOUR AND TRAVEL AGENCY Documentary Requirements: (New) 5. For foreign nationals, valid visa from Bureau of Immigration and work permit from the Department of Labor and Employment 6. Tour packages with itineraries

TOUR AND TRAVEL AGENCY Documentary Requirements: (New) 7. For tour operators with branches, affidavit executed by the general manager of the main office acknowledging the existence of said branch/es 8. For general manager, proof of three (3) years managerial experience in travel and tour agency operations or proof of passing a travel and tour operator management course conducted by a DOT accredited training center

TOUR AND TRAVEL AGENCY Documentary Requirements: (Renewal) 1. Valid Mayor’s permit and/or Municipal License 2. Amendment to Articles of Incorporation and its By-laws (if applicable) 3. If Business name expired, submit a renewed copy

TOUR AND TRAVEL AGENCY Documentary Requirements: (Renewal) 4. Audited Financial Statements and Income Tax return for the preceding year reflecting a minimum working capital requirement of P 500, 000. 00 5. If visa or work permit expired, submit renewed copy 6. Updated or New tour packages with itineraries

ACCREDITATION FEES

ACCREDITATION FEES

ACCREDITATION CYCLE Evaluation • Registering an account • Initial Payment • Accomplishment of Application form • Uploading of documents Evaluation Inspection Approved Approval Inspection • Grouping by Location - Establishments for Inspection • Endorsement to Approving Officer Releasing Approval • Approval of Application (Application Form and Supporting Documents) • Forward Application to the following: • Division Chief-AD • Director – OTSR • Usec-TRCRG Releasing • Full Payment of Accreditation Fees • Printing of Accreditation Certificate • Releasing of Certificate to Applicant

THANK YOU!