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Department of Health and Social Services Division of Management Services Joint Finance Committee Hearing Department of Health and Social Services Division of Management Services Joint Finance Committee Hearing Fiscal Year 2012 Gary H. Heckert Division Director Monday, February 28, 2011

Overview Ø High-quality leadership/technical expertise Ø Efficient and cost-effective management Ø “DMS – Serving Overview Ø High-quality leadership/technical expertise Ø Efficient and cost-effective management Ø “DMS – Serving Those Who Serve Delaware” Delaware Health and Social Services

Challenges Ø More clients to be served with less resources Ø Must deliver a Challenges Ø More clients to be served with less resources Ø Must deliver a smaller, efficient government Ø Maximize resources to meet the needs of our clients Delaware Health and Social Services

DMS Units Manage the Financial Enterprise Ø Budget & Program Analysis/Revenue Mgt. Ø Fiscal DMS Units Manage the Financial Enterprise Ø Budget & Program Analysis/Revenue Mgt. Ø Fiscal Management Ø Contract Management and Procurement Ø Audit & Recovery Mgt. Services (ARM$) Delaware Health and Social Services

Accomplishments Ø Ongoing financial leadership Ø Assurance of fiscal integrity Ø Negotiated new Electronic Accomplishments Ø Ongoing financial leadership Ø Assurance of fiscal integrity Ø Negotiated new Electronic Benefits Transfer System (EBT) contract Ø Project launched to update our grant administration processes Delaware Health and Social Services

DMS Units Ø Human Resources Ø Labor Relations Delaware Health and Social Services DMS Units Ø Human Resources Ø Labor Relations Delaware Health and Social Services

Accomplishments Ø Worked closely with DSAMH in transitioning staff • Privatization of the Newark Accomplishments Ø Worked closely with DSAMH in transitioning staff • Privatization of the Newark Community Mental Health Clinic • Closing of the Carvel Building at DPC Ø Provided ongoing HR leadership, helping the Department navigate the challenges of the hiring review process Delaware Health and Social Services

DMS Units Ø Information Resources Management (IRM) Delaware Health and Social Services DMS Units Ø Information Resources Management (IRM) Delaware Health and Social Services

Accomplishments Infrastructure improvements • Significantly improved the reliability and cost profile of the IRM Accomplishments Infrastructure improvements • Significantly improved the reliability and cost profile of the IRM infrastructure with the completion of the virtualization project. • Delivered improved capabilities by upgrading tape file transfers to electronic transmissions. • Upgraded DHSS database management systems increasing capacity and performance. • Implemented Share. Point to facilitate file sharing, work group collaboration and publishing. Delaware Health and Social Services

Accomplishments Ø Delivered new and enhanced application capabilities to increase productivity • • • Accomplishments Ø Delivered new and enhanced application capabilities to increase productivity • • • Child Care Management Information System DCSE’s First State Family Pre-Paid Master. Card Death Certificate Matching ADL Patient Accounting and Clinical Care System Forensic Laboratory Information Management System DSAMH’s Patient Management Information System Treatment Assessment Program Health Appointment Scheduling Application Enhanced HIV Reporting System (e. HARS) Delaware Health and Social Services

Accomplishments Ø Delivered new application capabilities to serve multiple Departments • Offenders Re-Entry Program Accomplishments Ø Delivered new application capabilities to serve multiple Departments • Offenders Re-Entry Program • Planned the Integrated Background Check System Delaware Health and Social Services

DMS Units Ø Facility Operations Delaware Health and Social Services DMS Units Ø Facility Operations Delaware Health and Social Services

Accomplishments Ø Focused on the consolidation of offices from leased properties into State owned Accomplishments Ø Focused on the consolidation of offices from leased properties into State owned facilities • • Office of Emergency Medical Services Offices of Performance Management Office of Drinking Water Southern Crisis Intervention Unit Ø Improved the safety and health of our clients with new and improved fire control investments at our facilities Delaware Health and Social Services

DMS Units Quality Assurance Ø Planning Coordination and Quality Control Ø Audit & Recovery DMS Units Quality Assurance Ø Planning Coordination and Quality Control Ø Audit & Recovery Mgt. Services (ARM$) Delaware Health and Social Services

Accomplishments Ø Birth to Three implemented programs to: • Provide timely high quality assessments Accomplishments Ø Birth to Three implemented programs to: • Provide timely high quality assessments • Consult with child care regarding issues for young children with disabilities • Increase family support and training • Initiated a project to upgrade case management Delaware Health and Social Services

FY 12 Governor’s Recommended Budget Ø DIDER/DIMER Operations ($507. 5) Ø Overtime/Casual-Seasonal ($263. 6) FY 12 Governor’s Recommended Budget Ø DIDER/DIMER Operations ($507. 5) Ø Overtime/Casual-Seasonal ($263. 6) Ø IRM Transfers $2, 001. 8 GF & $23. 7 ASF FTE’s: 27. 5 GF 0. 3 ASF 8. 2 NSF Ø Fiscal Transfers $222. 7 GF & $8. 8 ASF FTE’s: 3. 3 GF 0. 2 ASF 2. 5 NSF Delaware Health and Social Services

THANK YOU!! Delaware Health and Social Services THANK YOU!! Delaware Health and Social Services