Department of Health and Social Services Division of

Department of Health and Social Services Division of Management Services Joint Finance Committee Hearing Fiscal Year 2013 Gary H. Heckert Division Director Tuesday, February 21, 2012

Overview Ø High-quality leadership/technical expertise Ø Efficient and cost-effective management Ø “DMS – Lifeline to the Frontline” Delaware Health and Social Services

Challenges Ø More clients to be served with less resources Ø Must deliver a smaller, efficient government Ø Optimize resources to meet the needs of our clients Delaware Health and Social Services

DMS Units Manage the Financial Enterprise Ø Budget & Program Analysis/Revenue Mgt. Ø Fiscal Management Ø Contract Management and Procurement Ø Audit & Recovery Mgt. Services (ARM$) Delaware Health and Social Services

DMS Units Ø Human Resources Ø Labor Relations Delaware Health and Social Services

DMS Units Ø Information Resources Management (IRM) Delaware Health and Social Services

DMS Units Quality Assurance Ø Planning Coordination and Quality Control Ø Audit & Recovery Mgt. Services (ARM$) Delaware Health and Social Services

DMS Units Ø Facility Operations Delaware Health and Social Services

Accomplishments Ø Improved and enhanced the Department’s Cost Allocation Plan Ø Established a two (2) hour response time to address bid questions/inquiries Ø Implemented usage of teleconferences for prebid process for vendors Delaware Health and Social Services

Accomplishments Ø Piloted the web-based Employee Orientation program for OMB-HRM Ø Streamlined the hiring process Delaware Health and Social Services

Accomplishments Ø ASSIST – upgrade and enhance client application for services Ø Offender Re-Entry web application internet accessible for users Ø Automated OCME’s DNA and Arson – migrated to a new system Ø Women, Infants and Children (WIC) signature pads were upgraded and installed statewide Ø Implemented the Elections e. Signature project Delaware Health and Social Services

Accomplishments Ø Received 98% positive response from families served from the Birth to Three Early Childhood programs Ø ARMS automated computer system – will save up to 3, 600 manual hours in FY 12 Delaware Health and Social Services

Accomplishments Ø Implemented Executive Order 18 Ø Installed security cameras and completed roof repairs/replacements at DPC Ø Identified and obligated funds for the Asset Preservation program Delaware Health and Social Services

FY 13 Governor’s Recommended Budget Ø Birth to Three $209. 8 Delaware Health and Social Services

THANK YOU!! Delaware Health and Social Services