Defense Travel Management Office Travel Assistance Center TAC

Defense Travel Management Office Travel Assistance Center (TAC) & Travel Explorer (Tra. X) Department of Defense Office of the Under Secretary of Defense (Personnel and Readiness) of

Defense Travel Management Office T-106 CLASS OVERVIEW Topic: Travel Assistance Center (TAC) and Travel Explorer (Tra. X) Target Audience: Anyone involved in Do. D travel Time: Pre-Requisites: 2 Approximately 45 minutes None Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office DTS TRAINING & RESOURCE CENTER S CESS DT TO AC S: SOURCE. mil RE travel. dod nse www. defe 3 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office Do. D Travel Assistance Center: Tra. X • Create a Passport account • Login to Tra. X • Trip Planning Tools • Do. D Travel Messages • Travel Assistance (TAC) • Training Registration • Training Resources Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office HOW DO I GET CREDIT FOR ATTENDING? 1. Register for class 2. Link to class via email Helen Smith/DTMO Enter Room 3. Check GUEST 4. Enter Name** **First Name + Last Name + Service/Agency Initials Login MUST MATCH registration info in Tra. X 5. Print certificate under My Completed tab in Tra. X ( 1 -3 weeks after class) 5 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRAINING OBJECTIVES • Local Travel Support • Travel Assistance Center (TAC) • Travel Explorer (Tra. X) – – – 6 Registration and Log In Creating a TAC Ticket Knowledge Center Training Center Trip Tools Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office LOCAL SUPPORT OPTIONS • Local level support should always be first resort – Experts on local business rules – Most efficient means of problem resolution • Options for local support – – 7 Local help desk Defense Travel Administrator (DTA) Office travel experts Travel community / peers Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office LOCATING TAC 8 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office LOCAL SUPPORT 9 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TAC OVERVIEW • Operates from Chesapeake, VA • Available to all Do. D travelers – Hours: 24/7 including federal holidays – Online via Tra. X – Phone numbers and instructions on DTMO website (Travel Assistance screen) • Outreach Calls held twice per month – Schedule, topics, and dial-in information available via announcements in Tra. X 10 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TAC OPERATIONS • Analysts are trained to provide most current and complete travel information • Supported by four teams of trained analysts with working knowledge of specific travel-related topics – General Team – Finance Team – CTO Team – Technical Team 11 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office HOW TAC TEAMS ARE FOCUSED TAC General Team TAC Finance Team • Customers’ first point of contact • Centrally-Billed Accounts • Research and route electronic tickets to other teams • Debt Management • Accounting rejects • Financial partner systems • DTS document and system errors TAC CTO Team TAC Technical Team • Passenger Name Record • System design • Document routing • System performance • Reservations • DTS access • Global Distribution Systems o Sabre, Apollo, Worldspan 12 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRAVEL EXPLORER Interactive website where registered users of any role can: • Open and monitor progress of TAC tickets • Access helpful links, user guides, and FAQs • Access training resources and actual training: – – Demonstrations Web-based training classes Distance learning webinars Instructor-led (classroom) materials • Use trip tools – Trip Calculator – Maps – Location Reports 13 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office ACCESSING Tra. X 14 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office Do. D SECURITY WARNING 15 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office LOG IN AND REGISTRATION 16 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office REGISTRATION 17 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office PASSPORT ACCESS 18 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office Tra. X HOME 19 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office CREATING AND BROWSING TICKETS 20 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TAC TICKET IMPORTANT FIELDS • Is this Ticket DTS related? – – *Traveler Last Name * Traveler SSN Last 4 * Document Type * TANUM • Descriptive title • Description – Step-by-step actions, to extent possible – * Exact error messages – * Screen ID • Subject • Attachments * Only appear if ticket is DTS related 21 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office SAMPLE “POOR” TAC TICKET 22 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office SAMPLE “GOOD” TAC TICKET 23 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office PRELIMINARY RESPONSE TO TICKET 24 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office SEARCH KNOWLEDGE CENTER 25 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office SEARCH RESULTS 26 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office BROWSE KNOWLEDGE CENTER 27 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office BROWSE RESULTS 28 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRAINING CENTER 29 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office REGISTER FOR TRAINING 30 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office SCHEDULED CLASSES 31 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office COMPLETED CLASSES 32 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP TOOLS 33 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP TOOLS – Trip Calculator 34 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP TOOLS – Trip Calculator 35 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP TOOLS – Trip Calculator 36 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP TOOLS – TRIP CALCULATOR http: //www. defensetravel. dod. mil/Docs/Domestic. Ceiling. Rates. pdf 37 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP TOOLS – TRIP CALCULATOR 38 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP TOOLS – TRIP CALCULATOR View a Map of your starting and ending location 39 View alerts, security, health, entry and exit information about TDY Location Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP TOOLS – LOCATION REPORT 40 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRIP TOOLS – LOCATION REPORT 41 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office TRAVEL LINKS 42 Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office SUMMARY • Local Travel Support • Travel Assistance Center (TAC) • Travel Explorer (Tra. X) – – – 43 Registration and Log In Creating a TAC Ticket Knowledge Center Training Center Trip Tools Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office STILL HAVE QUESTIONS? Class co-instructors will remain available for a few minutes more to attempt to answer any remaining questions on this topic PLEASE ENTER QUESTIONS IN CHAT BOX NOW If neither instructor can answer your questions you will be asked for your email and the response will be sent as soon as a SME can be consulted Office of the Under Secretary of Defense (Personnel and Readiness)

Defense Travel Management Office THANK YOU FOR ATTENDING DISTANCE LEARNING YOUR FEEDBACK IS HELPFUL ØPlease complete ICE card for Distance Learning ØPlease complete end of session polls 45 Office of the Under Secretary of Defense (Personnel and Readiness)