Customized Access Mauro Castillo Associate Director Customer Support

Customized Access Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa 1

content + tools + services

Ovid. SP: Customized Access Agenda: • Customized Access options: – News Pages – Landing Pages – Mobile Devices • Other customization options: – Tools & Widgets 3 3

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Key facts • • • Visibility Ovid / LWW Promotion Customization ALL DIRECTIONS Drive usage Collaboration Ovid: Strategic partnership 5 5

The million dollar question… How we can sell more and retain renewals? Services Content Tools Content + Tools + Services 6 6

Key Facts: Requirements • • • Tools Knowledge Services Resources Time 7 7

= & Time Resources 8 Money 8

Objective • We share the same objective: “Drive usage and increase the visibility objective and use of the Library’s resources” • We are Experts in Electronic Libraries implementations – we know what is working and what is successful around the world • We have the Knowledge, the resources and the tools to help our customers provide the best access to products, analyze this access, drive usage and make their experience at the library much more comfortable and useful 10 10

Why? ? • Customer question: – What do you gain out of all this? • Answer: – …if the Library works Ovid works, if the library fails Ovid does as well 11 11

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News Pages 13

New Page: Default configuration • Ovid. SP’s News Page was meant for: — Databases and Platform News — Still the default for new accounts Example: http: //ovidsp. ovid. com/ovidweb. cgi? T=JS&PAGE=dblist&NEWS=y&ID=maurouser&PASSWORD=asturies 14 14

New Page: Basic configuration • Ovid. SP’s News Page can be used for basic configurations: — Library’s information — Library’s contact details — Basic Platform customisation Example: http: //ovidsp. ovid. com/ovidweb. cgi? T=JS&PAGE=main&ID=londokcl&PASSWORD=libkcl 22 http: //ovidsp. ovid. com/ovidweb. cgi? T=JS&PAGE=main&ID=georgadmin&PASSWORD=autumn 15 15

New Page: Advance configuration • Ovid. SP’s News Page Full customization: — Products Jump. Starts — Branding — Widgets — Other tools Examples: http: //ovidsp. ovid. com/ovidweb. cgi? T=JS&PAGE=main&ID=rotunda 199&PASSWORD=at. Xj. Wp 9 F http: //ovidsp. ovid. com/ovidweb. cgi? T=JS&NEWS=y&PAGE=main&ID=stjam 01&PASSWORD=01 stjam http: //ovidsp. ovid. com/ovidweb. cgi? T=JS&PAGE=main&ID=hga 999&PASSWORD=999 hga http: //ovidsp. ovid. com/ovidweb. cgi? T=JS&PAGE=main&ID=robertk&PASSWORD=robert 16 16

Landing Pages 17

Landing Pages • Full customized Web Sites • The most advanced technology available in the internet at our customers’ disposal • Product Specialists on Ovid and Web technology at your service 18 18

What is a landing page? The options that we have with this tool are pretty much unlimited: • Links to internal or external resources, • Local catalogues or library's services access, • Widgets, • Ovid Expert Searches, • Top. Articles, • Documentation and Help resources, etc. . . • Full customization – Including colors, font, logos, etc. . . • • Configuring and offering Ovid as the “main entrance” to the whole Library Positioning Ovid in a prominent position with regards access, promotion, branding, etc. . . Showing Ovid as an strategic partner. • 19 19

General pages: Examples: http: //demo. ovid. com/demo/nhswales/accessqr. html http: //demo. ovid. com/demo/teldan/ http: //demo. ovid. com/demo/hsemidwest/ http: //demo. ovid. com/demo/france 1/bordet 1/ http: //demo. ovid. com/custom/netcare/ http: //demo. ovid. com/demo/italy/Messina 5/ 20 20

Subjects-specific: Examples: • • • Nursing and Allied Health: http: //access. ovid. com/demo/lhl/nursing. html Orthopaedics: http: //access. ovid. com/demo/lhl/orthopaedics. html Cardiovascular Medicine: http: //access. ovid. com/demo/lhl/cardiovascularmedicine. html Anesthesiology: http: //access. ovid. com/demo/lhl/anesthesiology. html Neurology & Neurosurgery: http: //access. ovid. com/demo/lhl/neurology. html Emergency Medicine: http: //access. ovid. com/demo/lhl/emergencymedcicine. html Burns and Plastic Surgery: http: //access. ovid. com/demo/lhl/burnsandplasticsurgery. html Sports Medicine: http: //access. ovid. com/demo/lhl/sportsmedicine. html Pharmacology: http: //demo. ovid. com/demo/uman/pharmacy/ 21 21

Collections access points: Examples: • • Sports Medicine Orthopaedics Collection: http: //access. ovid. com/demo/lp/smoc 11/ Doodys Essential Collection: http: //access. ovid. com/demo/doodys_2012. html APA products: http: //access. ovid. com/custom/cuhk/apa. htm Hospital in a box: http: //access. ovid. com/demo/hosp_box/ Amirsys e-books: http: //access. ovid. com/trial/amirsys/books/ http: //access. ovid. com/trial/asz/ Society Published Journals Collection: http: //demo. ovid. com/demo/coventry/society. html Pediatric Book Collection: http: //demo. ovid. com/demo/ovidsptools/collections/index. html LWW High Impact: http: //demo. ovid. com/demo/LHL/lwwhighcollection. html 22 22

Products specific: Examples: • JBI: http: //access. ovid. com/demo/jbi/lp/jbi_wheel. htm http: //demo. ovid. com/demo/nhsscotland/jbi. htm • Primal http: //access. ovid. com/demo/lp/primal_ra_3 d. htm • Ovid. MD: http: //access. ovid. com/trial/ovidmd/omd_trial. htm • Ovid. MD + EBMR: http: //access. ovid. com/trial/uhk 999/omd_ebmr_trial. htm • Medline: http: //access. ovid. com/trial/cityum 999/medline/default. htm • CAB Abstracts: http: //access. ovid. com/demo/cta/ 23 23

Trials Examples: • • EBMR: http: //demo. ovid. com/demo/ribera/ebmr. html Journal Collection: http: //demo. ovid. com/demo/mauro/trialcollection. html 24 24

Mobile devices Examples: http: //demo. ovid. com/demo/nhswales/ipad/ http: //demo. ovid. com/demo/madrid/ipad/ 25 25

Other customization options: 26

Ovid. SP Customization and Configuration form • Customise your Ovid. SP account • Encourage users to customise their own accounts, tools and functionalities • Contact your Suypport Rep for detailed information 27

Customized access to specific tools within Ovid. SP — Promote unique outstanding tools on Ovid. SP — Position ourselves over our competition — Expert Searches: http: //www. ovid. com/site/resources/expert_search/healthexp. html — Scientific Production tool — Institutional Geographic Filter http: //demo. ovid. com/demo/nhswales/ovidproduction. html — Image searching customized tool http: //access. ovid. com/demo/nhswales/searchimages. html 28

Expert Searches avandia • Encourage exchange of information and cooperation between users. • Make available to all users the most advanced, complex and sophisticated searches in order to retrieve precise results. • Take the most out of Ovid content. • Save time. • Increase the value of your subscriptions. 29

Scientific Production/ Institutional, Geographic Filter Skin cancer 30

Image searching tool Hip pin 31

Search Widgets • Add an Ovid. SP Search Bar to your Library pages or intranet • Customised direct access to Ovid. SP • Free, easy and quick implementation How to diagnose posttraumatic stress in children 32

Other Customized Pages • Documentation and Help Resources http: //demo. ovid. com/demo/nhswales/help. html http: //demo. ovid. com/demo/madrid/guias. html • Surveys and feedback forms http: //demo. ovid. com/demo/hse_ireland/evaluation_form. html • Ask the Library http: //demo. ovid. com/demo/hseireland/request. html http: //160. 109. 108. 100/demo/denia/formulario. html • Catalogues and OPACs http: //demo. ovid. com/demo/hseireland/getlhm. cgi? 1069 -6563 • Citation or articles finder (Link. Solver) http: //demo. ovid. com/demo/nhswales/citation. html 33

Summary ü Get the most out of your subscriptions. ü Make sure all products are visible and fully accessible. ü Provide direct easy access to content and tools ü Promote internal Library tools and Service. ü Adapt to all your users’ needs, comfort and peculiarities. ü Use the most advanced Technology in the market. ü Don’t waste time and don’t waste money… 34 34

Ovid Support &Training Center 35

Full Integrated Customer Support Help and encourage our customers to get the most out of Ovid Services and Solutions – What we offer: Library • Full Integrated Customer Service Support • Advanced Implementation team • Focused and driven by Customer Satisfaction – Services: Ovid Customer • Support • Implementation • Data Analysis • Consultancy tasks Users Content & Tools 36

73 Customer Support 20 Total Customer Service 25 Total Technical Services 9 Training Managers 13 Sales Engineers 3 Online Journal 2 Integration Support Services 1 Technical Writer

More Information… http: //resourcenter. ovidsp. com 38

support@ovid. com 39

Questions? Thanks! Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa mauro. castillo@wolterskluwer. com support@ovid. com