Customer Allegiance C 0 -Sponsorer by Superior Foods

Customer Allegiance C 0 -Sponsorer by Superior Foods And Speaking of Success 916. 708. 8103

Matt Upton Call or Text me Speaking Of Success 916. 708. 8103 Speaking of Success

My BS “Belief System” 916. 708. 8103 Speaking of Success

916. 708. 8103 Speaking of Success

Discover the ART of Your Life

With four connecting lines, connect all nine dots

A is Acceptance R is Responsibility T is Targeting

Customer Allegiance Three aspects is developing Customer Allegiance We must believe and be positive We must understand serve the customer We must breed customer allegiance Speaking of Success 916. 708. 8103

Customer Allegiance 1. 2. 3. 4. 5. 6. Seeing the good in things Seeing how to locate the good in a bad situation Seeing the opportunity when an obstacle faces you Seeing “what is right” with things Treating others the way you desire to be treated Encourage others when they need strength Speaking of Success 916. 708. 8103

Customer Allegiance positive 7. Releasing others from owing you when they have hurt or offended you 8. Allowing the negative and poisonous things of life to disappear as the sun sets in the evening 9. Accept the bad days as a day that will pass away 10. Saying nice or humorous things 11. Deciding to be internally happy … this is called joy 12. Be responsible for your attitude and words Speaking of Success 916. 708. 8103

YOUR POSITIVE ATTITUDE IS A “SELF IMPOSED” BLESSING! Speaking of Success 916. 708. 8103

Customer Allegiance Customer allegiance is realized in living the following seven core values CORE VALUE NUMBER ONE Ø Serving the customer begins in understanding they are the boss and they are the one that signs your paycheck. “The more you work for the customer’s success the more allegiance they will have for you” Speaking of Success 916. 708. 8103

Customer Allegiance CORE VALUE NUMBER TWO Ø Your personal commitment to a positive attitude determines the level of service you perform. “Your attitude is the customer’s perception of the entire team” Speaking of Success 916. 708. 8103

Customer Allegiance CORE VALUE NUMBER THREE Ø Understanding that customers come to you through a call, contact, or visit for one reason … “THEY NEED WHAT YOU HAVE” “When it is all said and done they BUY you not your product” Speaking of Success 916. 708. 8103

Customer Allegiance CORE VALUE NUMBER FOUR Ø The value of customer allegiance is multipliable “When you connect with this customer you also connect to their contacts” Speaking of Success 916. 708. 8103

Customer Allegiance CORE VALUE NUMBER FIVE Ø The quality of the relationship determines their allegiance Speaking of Success 916. 708. 8103

Customer Allegiance CORE VALUE NUMBER SIX Ø When they start talking is when true allegiance begins or ends Serve them a positive sandwich: Start with positive, put positive in the middle, end with positive Speaking of Success 916. 708. 8103

Customer Allegiance CORE VALUE NUMBER SEVEN Ø The way they feel when they are finished with the transaction determines their level of allegiance “If you were your customer today, would you come back? ” Speaking of Success 916. 708. 8103

Breeding Customer Allegiance The Seven Seeds of Breeding Customer Allegiance Speaking of Success 916. 708. 8103

Customer allegiance is the result of multiple positive experiences. It increases or decreases over time, based on deeds, feelings, and words. Speaking of Success 916. 708. 8103

BREEDING CUSTOMER ALLEGIANCE FIRST SEED Be unusual where usual is expected and accepted. Add the “WOW” to the experience to where they must tell others of you and the experience. Speaking of Success 916. 708. 8103

BREEDING CUSTOMER ALLEGIANCE SECOND SEED Go the extra mile in the way you speak, look, and react to them Speaking of Success 916. 708. 8103

BREEDING CUSTOMER ALLEGIANCE THIRD SEED Give service beyond the initial transaction Speaking of Success 916. 708. 8103

BREEDING CUSTOMER ALLEGIANCE FOURTH SEED Become proactive for your customer Speaking of Success 916. 708. 8103

BREEDING CUSTOMER ALLEGIANCE FIFTH SEED Give them the most memorable service they have ever had Speaking of Success 916. 708. 8103

BREEDING CUSTOMER ALLEGIANCE SIXTH SEED Give them friendly service above and beyond their expectations Speaking of Success 916. 708. 8103

BREEDING CUSTOMER ALLEGIANCE SEVENTH SEED Be fun, enjoyable, positive and likeable and they will return with their friends and contacts Speaking of Success 916. 708. 8103

1010 Shoe Project for Families in Need We Give Away 1010 Pairs of New Athletic/Outdoor Shoes 10 different Locations At 10: 10 am 10/10/2015 916. 708. 8103 Speaking of Success

1010 Shoe Project for Families in Need ① Cards and Cash Given To-date $985. 00 ② 520 Pairs of Shoes Since February 11 th ③ 22 Pairs brand new shoes given by others 916. 708. 8103 Speaking of Success

1010 Shoe Project for Families in Need Shoes on Hand 520 Only 480 Shoes to Go 916. 708. 8103 Speaking of Success

Matt Upton Speaking Of Success Call or Text me 916. 708. 8103 Speaking of Success

Staying in Connection When there is anything I can do for you, just ask. Call me anytime: Direct: 916. 708. 8103 Office: 209. 732. 6288 Email me at: success@mattupton. net Look at my website at: www. mattupton. net Follow me on Twitter at: @mattuforward Participate in my call in show: Thought-Filled Tuesday Time: 6: 30 -7: 05 am (pct) Call in number: 805. 399. 1000 Access code: 593915 916. 708. 8103 Speaking of Success