Curriculum Vitae ALEKSEI DMITRIEV Guest Services Agent

Curriculum Vitae ALEKSEI DMITRIEV Guest Services Agent / Executive Phone + 7 978 720 97 13 Email aleksei. dmitriev. pro@mail. ru Address Date of Birth: Place of Birth: Nationality: Marital Status: Present resident in: 30 December, 1988 Sevastopol, Russian Federation Russian Single Sevastopol, Russian Federation 40/26 Gogol Street, Sevastopol, Russian Federation.

Summary Being experienced in the roles of a concierge, wherein I used to carry out such tasks as making dining reservations, booking tickets for the ongoing events, and providing information about shopping, nightlife, and recreational destinations, as well as a telephone operator, this job being closely related to receiving guests’ requests (e. g. in terms of private dining, laundry, spa, etc. ) and making sure they are fulfilled in the shortest time possible, I am always glad to assist guests, making sure their stay is unforgettable and unbothered.

Work Experience Madinat Jumeirah Resort (Dubai, UAE) Jan 2015 – Mar 2015 Guest Services Executive Answering inquiries; offering suggestions; making reservations and providing descriptive information pertaining to trips, excursions, sporting events, concerts and plays. Madinat Jumeirah Resort (Dubai, UAE) Oct 2013 - Dec 2014 Guest Services Agent Answering all incoming calls; handling all incoming and outgoing faxes; ensuring that all requests are handled in a timely manner and the guests are satisfied with the services provided; keeping track of all the do-notdisturb and incognito guests; handling wake-up calls and other requests.

Work Experience Livingston Research Group (London, UK) Jun 2010 – Sep 2013 Copywriter / Proofreader Checking copy for grammatical, lexical, spelling and syntactical errors; marking copy with standard proofreading marks to notify the writers and editors of the necessary changes; adding / deleting words, phrases or sentences to improve the reading of a text; rewording / reworking sentences or whole sections of a text.

Professional Skills Computer Skills v Windows / Mac OS v Microsoft Office v Opera PMS, Hot. SOS, FCS, Epicure Languages v v English German Russian Ukrainian Other Skills v Alcatel Omni PCX phone system v Avaya IP Office phone system v Multifunction copier / printer devices handling

Education Sevastopol State University Sep 2006 - June 2011 Master of Arts Having received an MA degree, I mastered the core areas of linguistics, including phonetics, phonology, morphology, syntax, semantics and pragmatics, and took a close insight into additional advanced courses in such specific areas of linguistics as: a) theoretical / formal linguistics; b) experimental / empirical linguistics; and c) language documentation and description. Graduated with Honors in English and German.

Courses Jumeirah LLC Independent v Health and safety awareness training v Lobster Ink Food & Beverage professional course v Lobster Ink Front Office professional course v Fire safety training v Bomb threat safety training v Bartending training course v Guest services executive training course v English language courses v German language courses

Interests v v v v Politics Learning foreign languages Modern technologies, Sports, Cinematography, Fashion Traveling