Creating Greater Value for Your Business
Today’s Presenters Mark Lewington and Michael Kimbell
Agenda v Introductions v CTS Systems Value Proposition and Client Benefits v CTS Solutions v Q&A and Next Steps
Our “World” Today v Tourism Outlook - UNWTO forecasts international tourist arrivals to increase by 3% to 4% in 2013, much in line with its long term forecast for 2030: +3. 8% a year on average between 2010 and 2020 v KPI Outlook - The STR Industry Update delivered at NYU forecasts for 2013 and 2014 U. S. growth to be 4. 7% and 4. 8% for ADR and 5. 8% for Rev. PAR v Agency Growth and Decline - Travel agency sales will grow through 2013, exceeding $100 billion, their share of overall travel product sales will drop to 32% in 2013, from 35% in 2008
Why TMCs and CTDs Should not be Chasing Commissions v. TMC’s investment of money, time and personnel should be focused on offering more services to their clients at more competitive pricing v CTS has the infrastructure to do it faster, more efficiently and cheaper v. Let “technology” scale your business v. CTS resolves and collects 97% of inquiries sent out
CTS Systems
Who is CTS Systems v. Founded in 1993 and privately held v. Leading commission recovery provider in the North American market v. Over 200 clients, including 4 of 5 largest agencies v. Year On Year record growth v. Recover more than $100 M per year in commissions
Who is CTS Systems v. Led by a seasoned executive team with cross-discipline expertise in all areas of travel technology v. Relationships with over 9, 000 independent hotels world-wide v. Continual innovation of new products and services v. Long-standing travel industry alliances and technology partnerships v. Growing strategic partner and channel network
CTS Systems Benefits v Complete Suite of Services v Scalable solution and pricing model v Thoroughness of reconciliation and analysis v Customization of reporting v Flexible contracts v Excellent Customer Service
The CTS Difference v On-line Pay-Portal - designed to improve the efficiency & cost effectiveness of commission payments for hotels v Hotel normalization – removing the complexity from hotel bookings by developing a worldwide database of hotels that normalizes all hotel reservations into a standard name and proper chain code identification v DELL / TACS relationship – This allows us to search Property back office data before contacting the hotel to reduce cancelation and upgrade issues v Consulting - One on One consulting to ensure TMC gets the service they need v Calling Staff – we have a team that reaches out to the hotels to customize enquires and invoices and maintain a weekly contact at hotel level.
CTS Systems – In Detail
Complete Suite of Services v Full Service offerings including: - Digital and Electronic Data collection - Data entry - Audit and reconciliation - Analytics and reporting - Account collections v Thorough reconciliation based on customer requirements - Back office bookings to commissions - Many customers utilize CTS for external audits - Many customers utilize CTS for compliance purposes
Complete Suite of Services v Customization of reporting - Timeline of commissions - Reporting and analysis customized - Comparison of estimated to actual commissions - Identification of non-commissioned bookings - Ranking of commissions paid by operators based on history v Strong marketplace presence - Carlson Wagonlit, BCD, HRG and American Express - Contacts with major hotel operators - Over 200 Small to mid-size agencies - Partnerships with ECS, WPS, Pay mode, Commtrak and TACS
Customer Benefits v Contract Flexibility - Power of Attorney assignment not required - 30 day out clause v Collections - CTS Chases all commissions as the TMC/CTD and requests all funds from travel operators to be sent to direct to Agency, chased as an extension of your agency - Managed by full-time dedicated team - Inquires sent by email, phone call, fax and electronic file - TACS PMS relationship with 33, 000 hotels - WPS intranet for 19, 000 hotels - Multilingual invoices and statements - Imaging of hotel responses
Customer Benefits v Customer Service - Dedicated Account Manager for each customer - Optimize back office and ETF process to agency - Full audit trail provided from booking to payment - Hotels contacted if Guest is unknown v Technology - In-house development team and database staff - CTS software for booking collection - CTS software for importing back in to the back office - Normalization and reconciliation logic continually enhanced - Reporting and analysis customized - CTS customized Collection software
New Partners
Visual Collect v Collection information represented by color graphs and charts v Master view of all clients data v Outstanding and Collected Commissions by Month v CTS and Agency Collection Percentages v Booked vs. Actual Commission (on Collected) powered by
Visual Reporting
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