Creating Competent Testing Workforce Lessons from Experiments

Creating Competent Testing Workforce Lessons from Experiments & Client Experiences! Pradeep Chennavajhula CEO, Edista Testing Institute 02 July 2011 | Bangalore

Who am I? Current Role CEO, Edista Testing Institute Professional Interests Workforce Development Software Quality Engineering Economics Experience 18+ 02+ 57+ 33+ Years of Industry Years of Academia Client Engagements Countries Education Wharton School of Management, USA BITS, Pilani

Who are you? Name Three Animals that come to your mind 1. 2. 3. When you find a key in the forest, a. b. c. Pick it up Pick and Throw it away Look for a door to fit it Whose advise would you take to get out forest, a. b. c. Scientist Saint Magician What would you like to see on the other side of a. b. c. Pick it up Pick and Throw it away Look for a door to fit it What drink would you like to have? a. b. c. Coffee Tea Water

Interesting Competition? Eileen, Baboon Took. NET Training in October 2010 Specialized in Testing 65 per hour Cathleen, Baboon Completed Java, . NET, ASP, and VB. NET Strong in Testing 56 per hour Brainerd, Gorilla C#, Java, Microstation Training Strong in Testing 87 per hour Source: Primate Programming Inc. http: //www. newtechusa. com/ppi/main. asp

Important Hardware Built for “Change” Born “Stupid” Exquisitely “Adaptable” Trained for “Performance” Builds on “Experience” Amazing “Plasticity” Needs “Rewiring”

Necessity of Testers! Process Skills for Building Scale Processes & Procedures Adaptation to Project Agility & Collaboration in Workflow Planning & Performance Tool Skills for Non Linearity Framework Design for Automation Tool Selection & Implementation Management of Automation Technical Capability on Tools Domain Skills For Effectiveness Banking, Financial Services & Insurance Telecom Healthcare Automotive & Embedded Software Skills for Effectiveness Operating Systems Programming Languages Networking & Integration Architecture & Business Analysis People Skills for Magic Interpersonal Skills Communication & Articulation Consensus Building Coordination & Motivation

Proven Strategy! Scientific Design Role Skill Requirements Proficiency Levels Expected Behaviors On Job Performance Strategic Collaboration Domain Specialist Tool Organization Certification Body Training Body Customers Disciplined Execution Continuous Evaluation Feedback & Coaching Industry Sessions Practical Orientation Action Based Learning

Challenges Enroute! Management & Leadership Time & Availability Securing Buy-in No Active Participation Fear in Commitment Slow Decision Making Time Expectation Just in Time Setup Time for Role Specifications Design of Curriculum Reviews and Approvals Avoid Pilots Excuses, and Excuses! Students are not available Lack of Standard High Prices of Training Subsidy & Government Support Never done before!

Challenges Summary!

Final Results! Client Scenario Planned to Recruit 850 Engineers Promotion in Newspapers Benefits Realized Working with Placement Agencies Non Availability of Technical People for Selection 36% reduction in cost of Hire No Design in the Screening Process 77% Improvement in Profitability of Operations Poor Awareness about Employment Opportunities 33% increase in Revenue Conversion Ratio was 1: 15 for Engineers No Investment in Training, Hiring & Onboarding 03 Month Reduction in Bench Time Steps Taken 25% improvement in the FTE Utilization Offered Employable Talent Model Enrolled Customer into the CREST Program Worked with Partner Colleges & Student Networks Created Interested Talent Pools Designed & Administered Scientific Screening Designed and delivered Client Custom Curriculum Certified the Trained Individuals 72% of managers happy about hire quality 86% hit rate from trained candidates 96% of students interested in profession

Thank you for listening! We are open for discussions! Pradeep Chennavajhula CEO, Edista Testing Institute pradeep. c@qaiglobal. com http: //in. linkedin. com/in/etipradeepc 02 July 2011 | Bangalore