CP Sub-Cluster Coordinator Training Consensus Building and Conflict Management CP Sub-Cluster Coordinator Training 2010
Decision-making methods Voting Delegate Consultation Negotiation www. workingatmcmaster. ca Unilateral CP Sub-Cluster Coordinator Training 2010 Consensus
Definitions of Consensus The maximum agreement among people while drawing on as much of everyone’s ideas as possible. Level of support + strength of feeling = acceptable enough to support the choice CP Sub-Cluster Coordinator Training 2010
CP Sub-Cluster Coordinator Training 2010
Why is it important? 1. You are equal partners with no line authority 2. Facilitates a collaborative & inclusive process on areas of common interest www. workingatmcmaster. ca 3. Obtains buy-in 4. Obtains creative solutions. CP Sub-Cluster Coordinator Training 2010
Consensus building requires: • time • willingness to contribute • openness and honesty www. workingatmcmaster. ca • willingness to confront and resolve • no right answers • facilitation skills. CP Sub-Cluster Coordinator Training 2010
Consensus building process • Agree objectives • Clarify problem • Explore solutions • Brainstorm ideas • Discuss options • Assess options • Agree best fit • Agree action CP Sub-Cluster Coordinator Training 2010
Conflict management CP Sub-Cluster Coordinator Training 2010
Problems with Conflict CP Sub-Cluster Coordinator Training 2010
Tackle it early CP Sub-Cluster Coordinator Training 2010
Constructive Outcomes of Conflict • • • Awareness of problems Encourages change Better decisions Creativity Energises Heightens interest Cohesiveness Clears air Understand self CP Sub-Cluster Coordinator Training 2010
Causes of Conflict Strategies -lack of clarity or conflicting objectives Structure - physical: ease of access, layout - organisational: gaps and overlaps organisational Systems - ease of communication Culture - shared values and beliefs Individuals - personalities, styles and skills CP Sub-Cluster Coordinator Training 2010
Skills for resolving conflict Check agreement Invite suggestions Listen to each point of view Focus on core problem Identify causes Tackle early Recognise symptoms CP Sub-Cluster Coordinator Training 2010
If you’re stuck…. UN photo on globeandmail. com CP Sub-Cluster Coordinator Training 2010
Dealing with impasse • Mix up small groups = new dynamic • Use small groups, then meet reps. • Summarise agreement and disagreements • Ask for suggestions • Take a break • Meet separately with primary disputants • Bring disputing parties together • Remind all of humanitarian consequences. CP Sub-Cluster Coordinator Training 2010
Tips • • • Clear goals Allow time Be calm and respectful Use collaborative skills – active listening – questions – communicate openly Explore people’s interests, NOT positions Identify ‘agreements’ Break into smaller groups Involve all Be willing to confront and resolve. CP Sub-Cluster Coordinator Training 2010
Facilitating consensus • listen • suggest re: process • limit own ideas • link others’ ideas • encourage reactions • ask questions • check understanding • summarise regularly • balance contributions CP Sub-Cluster Coordinator Training 2010
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