Corporate Solutions Overview The Leading Greater China

Corporate & Solutions Overview The Leading Greater China ICT Service Provider (Version 20091214) Justin Lam Account Manager

Corporate Overview

Background • Founded in 1999 by former senior management of PSINet HK • Operating in Hong Kong (HQ), Mainland China, Taiwan, Singapore and Vietnam • 400+ staff in 12 offices (plus 1, 000+ staff in IP Call Centres) • 6 IDCs (HK, BJ, SH, TP) & 4 IP Call Centres (BJ, SH, GZ) • 37 cities with Network POPs in Asia with services covering 700 cities • Serving over 6, 500 MPLS VPN clients’ sites and hosting over 4, 000 clients’ servers • Over 2, 500 enterprise clients across regions • The only foreign JV in PRC has nationwide IP VPN / IP Call Centre / IDC licenses

International Certifications • ISO 9001 since 2007 • ISO 20000 since 2007 • ~100% engineers with CCNA/CCDA/CCNP/CCIP/MCSE certifications • 20%+ project managers with PMP/CPMP certifications • • Cisco EUC Specialized Partner since 2006 Cisco Premier Partner since 2006 Hong Kong Super. Brands 2005 Microsoft Certified Partner since 2002 Cisco Powered Network since 2000 Polycom Solution Partner since 2006 Nationwide IP VPN / IP Call Centre / IDC licenses in PRC

Awards • • • • 2009 The Best MPLS VPN Service Provider 2009 Outsourced Contact Centre of the Year (Inbound) 2009 Southern China Contact Centre of the Year (over 100 Seats) 2009 Off-shore Contact Centre of the Year 2009 China Best Outsourcing Contact Centre of the Year Cisco FY 2009 Q 2 Best Contributor Award of UC 2008 – 2009 China Best Outsourcing Service Provider Top 50 Service Outsourcing Providers in China 2008 Service Outsourcing Company in China (Top 50) 2008 Best Contact Centre in China 2008 Inbound Contact Centre of the Year (Off-shore) 2008 Outbound Contact Centre of the Year (Outsourced) 2008 Polycom Best Partner Award • 2008 The Best Contact Centre in China (Outsourced)

Our Vision: FAST Combine Forward-thinking ICT strategies with worldclass Technologies and Agile services to help customers and partners Synergize for business success. Agility Forwar dthinking FAST Technology Synergy

DYXnet Business Empowerment Network

• 37 Point-of-Presences covers more than 700 cities in Asia • Committed Service Level Agreement (SLA) quality • Around-the-clock network monitoring, management and reporting • Operate with Industry’s bestpractices - ISO 20000 and ISO 9001

Network & Operation

World-class ICT Services

Industry Solutions Retail • ONE VPN Retail - Network connectivity for shops • Co-location – High availability for Retail Application • Call Centre Outsourcing – Agent, CRM or Hotline Outsourcing • IP Telephony – IP PBX for self-built hotline support internally • ONE VC – multi-site HD VC accessibility with shops Logistic • ONE VPN Enterprise / Corporate Plus - Network connectivity for main office and branches • ONE VPN Retail – Network connectivity for outpost and satellite offices • Call Centre Outsourcing – Agent, CRM or Hotline Outsourcing • IP Telephony – IP PBX for self-built hotline support internally • ONE VC – Reduce the cost of overseas communications and business travel with multi-site HD video-conferencing

Industry Solutions Manufacturing • ONE VPN Enterprise / Corporate Plus – Network connectivity for main office, branches and factories • Internet Plus – Premium Internet access for PRC factories • ONE VC – Reduce the cost of factory and office managers’ communications and business travel with multi-site HD videoconferencing Financial Services • • • ONE VPN Retail – Network connectivity for shops Co-location – High availability for web content and application Content Distribution – Customers experience enhancement Content Distribution Plus – VIP customers experience enhancement ONE VC – Boost productivity and decision-making by hosting internal meetings between branch offices via HD video-conferencing

Industry Solutions Web Hosting Providers • Co-location – Facility management and business enablement Online Game Providers • • Co-location – Facility management and business enablement Clean Bandwidth – Business protection and continuity from network attack Call Centre Outsourcing – Agent, CRM or hotline outsourcing ONE VC – Strengthen your collaboration with regional distributors, business partners and suppliers using a low-cost HD video-conferencing system

International Business Partnership • Cisco Premier Partner • Cisco Express Unified Communications (EUC) Specialized Partner • Microsoft Certified Partner • Polycom Solution Partner • Other Local Solutions Partners

NOC and IDC Facilities • • • Full Rack, Half Rack & Quarter Rack available Robust Power Backup Fire Control (FM 200) Temperature & Humidity Control Security Control (login system, CCTV)

IDC Snap Shots

Internet Transit China-centric Upstream Connections • China Telecom + China Netcom + China Mobile: • ~0. 5 Gbps (BGP) • >1 Gbps (static) HK-centric Upstream Connections • HKIX: GE x 2 (BGP, IPv 6) • International (Equinix, Reach, Pacnet, NTT, PCCW Global, Chinanet): ~2 Gbps (BGP) Taiwan-centric Upstream Connections • TWIX: 155 Mbps (BGP) • International (Pacnet): FE (BGP)

DYX ICT Solutions

ONE VPN Service Specification 　 ONE VPN Enterprise / Enterprise Lite ONE VPN Corporate Plus ONE VPN Corporate Application Real time applications, VC, Vo. IP, IPT Delay sensitive applications, ERP Email, Web, HTTP, File transfer Class of Service (Co. S) Gold/Silver/Bronze Silver Bronze Resource reserved High Medium Share base Quality of Service (Qo. S) End-to-End Guaranteed Backbone Guaranteed Best Effort TDM-based circuits like DDN, fibre and Telco dedicated circuits etc. + SSL mobile user access Any types of broadband circuit + SSL broadband circuit + mobile user access SSL mobile user access Layer 2 circuit GRE tunnel Local Loop CE-PE security GRE tunnel

ONE VPN Service HK Headquarter Public Internet Servers China Branch 1 Leased line Leas ed li ne (B a ckup ) DYXnet MPLS Core Broadband Internet Broadband backup GRE tunnel over broadband circuit China Branch 2 Leased line and dedicated circuit Typical diagram of ONE VPN Enterprise with Leased Line / ADSL backup

ONE VPN Service Application Optimized by CPE Prioritization and MPLS Marking at PE Customer traffic 2 Mbps = = = DYXnet MPLS Core Gold Real time applications, VC, Vo. IP, IPT Silver Delay sensitive applications, ERP Bronze Email, Web, HTTP, File transfer

ONE VPN Service ONE VPN Corp+ with Inter-city IP Tunnel Backup HK Headquarter Beijing Local Network Beijing Branch Shanghai Branch DYXnet MPLS Core HK Local Network Shanghai Local Network Guangzhou Local Network Primary connection Inter city backup Guangzhou Branch

Worldwide Coverage

ONE VPN Ethernet (Ethernet Virtual Private Line) NEW • Riding on DYX’s sophisticated MPLS backbone network • EVPL is a layer 2 data service providing point-to-point Ethernet connection between a pair of customer sites • Supported Cities: HK, Taipei, Taichung, Taoyuan, Hsinchu, Shanghai, Shenzhen, Guangzhou, Dongguan, Suzhou

Internet Access – Service available in Hong Kong, Mainland China and Taiwan Broadband Internet Access Service • Shared Provider-edge Port • Asymmetrical (e. g. , 6 M/640 K, 8 M/800 K) • Symmetrical (e. g. , 2 M/2 M to 10 M/10 M) Dedicated Internet Access Service • Dedicated Provider-edge Port • DDN (from 64 Kbps to 155 Mbps) • Ethernet (from 1 Mbps to 1 Gbps)

Data Centre Services – Service available in Hong Kong, Taipei, Beijing & Shanghai, Shenzhen, Guangzhou Co-location Service • Rack, facility and bandwidth • Remote-hand services ONE VAS Options: • • • Dedicated Bandwidth Shared Bandwidth Content Distribution Plus Clean Bandwidth

ONE Net. Traffic NEW ONE VAS Family – Traffic Analysis, Capacity Planning, Making Policy Decisions DYXNet offers complete service information including: Ø Real-time circuit status Ø Circuit Availability Ø Traffic Utilization Ø Traffic Analysis Ø SLA Data Login account scheme Ø Multiple login accounts per customer Ø Access right management

ONE Net. Traffic (cont. ) ONE VAS Family – Traffic Utilization Graph Bandwidth Utilization MRTG charts show the bandwidth utilization including: • Daily, weekly, monthly and yearly graph • Traffic In/Out, Max, Peak and Average

ONE Net. Traffic (cont. ) ONE VAS Family – Real Time Circuit Status Real-time circuit status Detailed information is shown when there’s any outage incident, including start time of outage and downtime duration.

ONE Net. Traffic (cont. ) ONE VAS Family – Application & User Bandwidth Distribution Bandwidth utilization by application. • Top N – Application • Traffic Bandwidth • Protocol Utilization Bandwidth utilization by user. • Top Talkers • Top Conversations Custom Reports & More!

Content Distribution NEW ONE VAS Family – Intelligent distribution of bandwidth and server loading towards user-end • Bandwidth utilization at source is lowered • Bandwidth bottleneck removed • Higher access speed and download time is reduced

Clean Bandwidth ONE VAS Family NEW – Anti-DDo. S service ensuring business continuity Detection Device Peering Point Core Router Detection Device Peering Point Traffic Diversion Core Router Detection Device Mitigation Devices Clean Traffic Goes To Customer

Internet Plus & Content Distribution Plus • Internet access with DYX backbone • Appear to be local exit for end point geographically far away China Internet • Servers appear to be in China, ideal for end users within China HK Internet HK IDC HK Customer site Servers DYXnet MPLS Core • Stable and fast for international Internet access ONE VAS Family HK local loop China Customer site China local loop

Unified Communication Solutions ONE VC • Managed multi-point HD video-conferencing service Unified Audio Communications • IPPBX project consultation & system integration • IPCC project consultation & system integration Unified Video Communications • End-point project consultation & system integration

Network Security Solutions Project Consultation & System Integration for • Firewall • Anti-virus, Anti-spam, Web Filtering, IPS • Endpoint security and Network Admission Control • Event monitoring and reporting

Infrastructure & WAN Solutions Project Consultation & System Integration for • • • Cisco Router Cisco Catalyst L 2 and L 3 Switch Cisco Wireless Solutions Network Load Balancing & High Availability All-in-one WAN Optimization Project Management & Consultation

Guangzhou Contact Centre Diyixian Anlai IP Contact Centres Shanghai Contact Centre Characteristics of Contact Centre • Conventional power supply with robust power backup • Access to multiple Internet carriers • 24 x 7 security and monitoring • Locate in downtown with good transportation network • Enough space for setting up 200+ seats and further expansion

Business Continuity Solution – Biz. CONLINE Remote Disaster Recovery

Successful Case Sharing & Reference Clients

Successful Case – A global restaurant chain store Situation Analysis: • The world’s leading fast food service retailer • More than 300 restaurants in Hong Kong • Looking for a solution that helps in connecting their shops together efficiently Our Solution – ONE VPN Retail • Flexible dial-up service lower hardware investment cost • Enjoy 1. 5 M/6 M fast connection speed with stable performance Further Solutions Offered • ONE VPN Enterprise for China offices and HK office • Call Centre Outsourcing for customer’s delivery services

Successful Case – A Fortune Global 500 enterprise Situation Analysis: • All Internet will pass from PRC to Japan directly • Limited IT professionals in PRC Our Solution – ONE VPN Enterprise Solution • Centralized administration and management • Hong Kong can act as a hub to collect all the information before passing to Japan Further Solutions Offered • Improved performance to PRC users by hosting applications in DYX IDC at PRC

Successful Case – A fast growing ERP solution provider Situation Analysis: • A ERP Solution Provider with 26 branch offices over the world. • Limitation of using voice gateway • Most staff in HK and SZ are mobile workers Our Solution – Unified Communications Solution • IPPBX in HK Office • Connected w/ the SZ office with a Zultys SIP Voice gateway • All staff are equipped with Soft phone & MXIE

Our Competitive Advantages • The leading Greater China ICT Service Provider with over 10 years experience • Professional and seasoned service team • Solid experience in PRC with local expertise and strong Telco relationship • Comprehensive and flexible solutions • Competitive and flexible pricing scheme • Flexible billing options

Our Clients

Our Clients

Our Clients

Our Clients Carrier Customers 48

Thank You!