COOLIDGE HOUSE Comprehensive Program Review March 15 2013

COOLIDGE HOUSE Comprehensive Program Review March 15, 2013

HIGHLIGHTS • New Program Director, Dele Faly, started at Coolidge House on 03/11/13 • Staff and Interim Director maintained operations while the former Program Director was out on leave • New generator has been installed and is being prepared for operation • Spartan Chemicals has agreed to set up laundry and chemical mixing station • Computer Lab for residents and staff has been set up with 6 computers • Community Inclusion: – Two Interns from Simmons College teach Nutrition and Wellness groups – Four Harvard University Student Tutors assist with Employment Readiness Classes – Whittier Street Health: Instructs Bi-Weekly classes on Men’s Health • 9/24/12 - Fenway Advisory Board meeting held at Coolidge House

Ø Recruitment Ø Policy and Procedure updating and development

STAFFING Staff Turnover Rates Performance Evaluations Staff Training

STAFF TURNOVER RATES (2/1/12 to 1/31/13) OVERDUE PERFORMANCE EVALUATIONS as of 1/31/13 FT Coolidge House PT 6 2 Ø Last CPR, CH staff turnover was 49% compared to SJS at 35. 7% (March 1, 2011 to February 29, 2012). Ø Last CPR, Overdue Performance Evaluations = 12 FT and 2 PT during the six month period. The 1/31/13 information = a decrease of 50% from the previous CPR. Data obtained from HR Personnel Summary

Ø Average of 203. 3 trainings hours per month; a total of 1219. 5 over six months Ø Average of 42 hours per staff/per six months or 7 hours per month/per staff Data obtained from MMRs and HR Training Reports

PROGRAMMING • Utilization • Successful Completions • Completion with: o Employment o Permanent Housing

ØCurrent utilization rate is 83. 3 %; last CPR the utilization rate was 79. 2%. This is an increase of 4. 1% ØCoolidge House had an average of 100 clients; last CPR, an average of 95 clients ( November 2011 April 2012) Data obtained from MMRs

ØAverage of 41% of clients completed with employment. Last CPR 43% completed with employment. ØAverage of 100 % of clients completed with housing. Last CPR 100% completed with housing. ØAverage of 72 % of clients successfully completed the program. Last CPR, 93% successfully completed the program. ØAverage of 28 % of clients were terminated before completing the program. Last CPR, 7% were terminated before completing the program. Data obtained from MMRs

CLIENT RELATED • Clinical Hours • Walk-Aways • Medication

300 254 261 252 250 224 271 257 243 234 224 269 231 224 200 150 100 50 30 28 August September 33 27 28 November Behavioral December 38 0 Total. October Life Skills Hours ØTotal Hours: 1, 564 ØTotal Life Skills Hours: 184 ØTotal Cognitive-Behavioral Hours: 1, 380 Data obtained from MMRs January ØAverage Total Hours per client/six month: 2. 6 ØAverage Life Skills Hours per client/six month: 0. 3; last CPR was 0. 4 hours. ØAverage Cognitive-Behavioral Hours per client/six month: 2. 3; last CPR was 3. 3 hours.

MEDICATION INCIDENTS 8/12 - 1/13 Coolidge House 1 CLIENT WALK-AWAYS 11/11 – 4/12 12 8/12 - 1/13 Coolidge House 11/11 – 4/12 6 2 Ø Client Walkaways increased by 300% during this time period over the last CPR Ø Medication Incidents: decrease of 83. 3% from last CPR Client Walk-Aways and Medication Incidents data obtained from MMRs

QUALITY ASSURANCE Key MMR Results Satisfaction Surveys

KEY MMR RESULTS • This CPR period, 100 hours of community service hours reported; last CPR = 0 • This CPR period, a total of 43 incidents involving contraband were reported; last CPR = 119; this represents a 36% decrease from last CPR • 100% of staff are certified in First Aid/CPR/AED and Fire Safety Data obtained from MMRs

CLIENT SATISFACTION SURVEY 25 23 Program Staff 20 20 17 15 13 16 15 13 13 12 0 0 0 The staff were Staff were friendly very clear about and easy to talk to program rules and what was expected of me Never 0 1 Staff used respectful language and conducted themselves professionally Sometimes 5 4 3 1 9 8 4 5 15 14 11 9 10 0 18 17 17 5 2 0 0 Staff were fair and consistent to me 7 6 0 1 0 5 0 0 The way staff Staff were Staff applied treated me responsive to any available when I sanctions for rule encouraged me to problems I needed them violations fairly improve my brought to them and consistently behavior Most Times Always No Answer/. . .

CLIENT SATISFACTION SURVEY 35 31 31 Case Management 30 30 28 27 27 25 24 25 20 15 10 7 6 4 5 0 3 0 1 1 0 1 2 6 0 6 4 3 1 9 8 7 0 1 1 0 0 1 2 3 2 0 0 My case When I met with my My case manager let me my case manager at manager gave manager took manager talked manager involved me in know how I was manager, I had least bi-weekly me useful time to listen to to me in a referred me to decisions doing in the enough time to suggestions, me respectful appropriate regarding my program meet advice, and manner services and activities guidance to help programs me succeed Never Sometimes Most Times Always No Answer/Not Applicable. . .

CLIENT SATISFACTION SURVEY Client Information 30 28 28 24 25 23 20 16 15 10 8 8 6 5 5 3 1 9 4 2 0 1 2 3 4 4 1 0 I feel safe in the program I feel prepared to move back into the community Never Sometimes My relationship with my family has improved Most Times Always I am better prepared to handle responsibility No Answer/ Not Applicable I am benefitting from being in the program

CLIENT SATISFACTION SURVEY

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