Conseil de L Europe Council of Europe Improvement

Conseil de L'Europe / Council of Europe Improvement of the Electronic Court Register Information System (ECRIS) Best practices of electronic case-management and adjudication in the COE member states Pavel Reberc, MSc Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Professional experience Supreme court of Republic of Slovenia, 2000 -2010), Head of it development Criminal case and document management system / 2008 – 2010 (Project lead) Legal enforcement renovation project / 2005 – 2009 (Project lead) Electronic services – e-Summoning project, Bulgaria, 2014 -2015 Case management system CMIS, Kosovo, 2014 National ICT strategy for the Slovenian Judiciary 2008 -2013 - strategic council member Real Estate Registration Modernization Project – Land registry / 2001 -2006 Court business intelligence data warehousing project / 2010 International European e-justice Distributed identity management (European Commission) / 2010 -2011 e-delivery system vep. si / 2010 -2012 SPOCS – Simple Procedures Online for Cross- Border Services / 2012 Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Slovenia Population : 2 mio Monetary unit: € 01/1/07 44 local corts (I. Level) 11 district (I. Level) 4 higher courts 1 Supreme cort IT support: Unit at Supreme Court First central CMS: 2000 First public service: 2006 Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Judicial System of the Republic of Slovenia Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Strategic goals in Judiciary legal security independence impartiality Professionalism Effectiveness and efficiency Speedy trial The modern concept of public service: The users (citizens) view Pavel Reberc București, June 2015

Project components Conseil de L'Europe / Council of Europe LEGISLATION e-Justice TECHNOLOGY Pavel Reberc ORGANIZATION București, June 2015

IT strategy importance Conseil de L'Europe / Council of Europe - If you do not have a clear strategy of information systems , this will turn into chaos, and the maintenance costs will increase beyond all limits - Clear architectural and engineering rules to be obeyed - Taking care of a consistent appreciation of architectural rules is essential for an efficient IT system - If the organization does not have its own resources , then the option is outsourcing architecture or outsourcing Services Pavel Reberc București, June 2015

From strategy to implementation Independence and professionalism Enhancing efficiency Reducing backlogs Encouraging alternative dispute solving Shortening the duration of judicial process Conseil de L'Europe / Council of Europe JUDICIAL STRATEGY Technical architecture and standards Software and hardware platforms IT Support Organization Data and Source code policy Pavel Reberc IT STRATEGY București, June 2015

Conseil de L'Europe / Council of Europe Gap Between Technology and Business strategy Strategic planning Business model GAP IT - Functional planning Pavel Reberc Businness proces IT model and architecture The strategic gap, caused by unlinked processes of business planning and IT development. Quick and efficient Adjustments to business requirements are impossible. București, June 2015

Management + IT concepts Conseil de L'Europe / Council of Europe interoperability Business Process & Work Flow Automation Optimize PROCESS Pavel Reberc DWH > Reporting Workload distribution București, June 2015

Conseil de L'Europe / Council of Europe (Public) Procurement issues Tendering procedures > building silos and redundant services Procurement process allignment with IT strategy (think big, act small - kontrasilos) The modern interoperable information system, building reusable services linked into business processes on a higher level Pavel Reberc București, June 2015

Building a system instead of silos apps Conseil de L'Europe / Council of Europe Clear requirements Build and reuse – mandatory use of existing services Standard interfaces Source code policy Business process change should be managed by system administrators Pavel Reberc București, June 2015

Electronic Services Conseil de L'Europe / Council of Europe WEB Portal e-Justice General information Judgements of courts of appeals Case submitiin E-procedural acts Information abt procedure. . . Audio Recording of hearings Pavel Reberc Court performance Yearly, Quarterly Video conference hearings București, June 2015

Conseil de L'Europe / Council of Europe IT system redesign Project Team Mission and Vision, Strategy Resources Requirements JUDICIAL EXPERTS IT EXPERTS MANAGEMENT EXPERTS FINANCIAL STAFF COMPONENTS INTERFACES MODULES Can we use one system for all areas? (high automation or general solution) Do we need a completely new system? Pavel Reberc Agile methods and service infrastructure? București, June 2015

Delivery service IT system example Conseil de L'Europe / Council of Europe Internal users XML pošiljka Fat clients Enforcement proceeding B 2 G Portal for electronic filing and access to the case External users Web BPM Ceriminal proceeding Application services Access to external service Data services reporting Authentification authorisation Common general services audit . . . Security wall Pavel Reberc Civil proceeding applications Document collection Ineroperability MB Tax administration External services Business informing xml DMS Registers Web applications Database ETL Data warehouse București, June 2015

Conseil de L'Europe / Council of Europe Stakeholders Internal users Management IT Staff External users Professional groups Companies Citizens Pavel Reberc București, June 2015

Examples Conseil de L'Europe / Council of Europe Legislation The Law on Electronic Commerce and Electronic Signature Act, Civil procedure code, Criminal procedure code Administrative procedure code Rules on Electronic Transactions in Civil Judicial Proceedings (bylaw) Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe e-Justice Portal (Rules on Electronic Transactions in Civil Judicial Proceedings) A public website , which is an integral part of the information system e - Justice (3 subportals : e. Insolvency , e Land register , e. Enforcement ) the entry point for the provision of electronic tasks Pavel Reberc București, June 2015

e-Justice Portal users Conseil de L'Europe / Council of Europe Ordinary users (annonymous) Registered users (username + password) Qualified users (username + password + qualified digital certificate ) Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Portal properties Obligatory operation every working day between 8 am and 8 pm Security scheme module Module to support the implementation of tasks in civil judicial proceedings CMIS module E-summoning module Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe e-payment Court case management system Mail & secure e-mail Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe E-delivery Conventional electronic mail is not suitable for the transmission of data by the Personal Data Protection Act, moreover, does not guarantee the delivery and return receipts in a legally valid form. Use of registered mail with return receipt is: • easy and fast , • lower cost , • safe, reliable and legally valid , • anywhere and anytime. • enables automatic processing of received data, data is entered only once Secure electronic delivery service is run by two providers, clients can use any listed provider Pavel Reberc București, June 2015

e-Delivery SENDER Sender Signed documents Are submitted to The e-delivery service Conseil de L'Europe / Council of Europe E-Delivery service Recipient gets (email) notification Recipient e-signs Advice of receipt. Sender receives the Advice of receipt Recipient can access the message content The document has been created with the financial support of the Norwegian Financial Mechanism 2009 -2014. The Supreme Judicial Council bears all responsibility for the If recipient doesn't content of the sign Advice, document and in no circumstances may it be taken that the document reflects the official position of the Programme Operator or the Donor. contents is left in his e-box and email notification about delivery created Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Electronic Legal enforcement Started in 2008 as stand-alone portal for registred users (e-documents, business flow, Open. Office integration. . ) Upgrade in 2012, – moved to e. Justice portal – Introduction of qualified users Reduced court fees (20% discount) for e-processing tasks Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Business goal Court in ljubljana – specialized department Full proposal Decision 2 Days Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Legal Enforcement Procedure for Money Claims As E-Service Automatic processing of applications Enforcement proposal, supplementing the proposal e-registry Certificate of receipt Print Visualisation Creditor Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Issuing decisions Automatic processing of applications Manual processing of cases clerks, recording clerks, judges Copy of decisions, printing and enveloping liv er ede delivery to clients 1, 8 mio/yr y Packages Parties, Bank, Bailiff Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe System integration Central population register Public payments system Higher courts Health Insurance Institute of Slovenia Civil CMS Busin. Registry Tax Administration Spatial units register E-Land Registry KDD - Central Clearing Bank acconts Corporation Registry Pavel Reberc Ministry of Public Administration/ EPayments București, June 2015

Conseil de L'Europe / Council of Europe Transition to e-service Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Transition to e-service Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Transition to e-service results number of days to issue a decision Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe 2, 89 (2014) 97, 11 (2014) Pavel Reberc 52, 46 (2014) Errors 47, 54 (2014) Regular București, June 2015

Conseil de L'Europe / Council of Europe Results in Legal enforcement Simpler, cheaper and crossborder e-service High penetration rate of e. Service Bussiness goal achieved in more than 80% of cases Transfer of successful innovative solutions to other judicial areas IT brought innovation and opened up new opportunities to judicial management Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Impact on Business Fraud prevention Improveing trust and Confidence in the rule of law Positive feedback - swift processing decreased number of debtors - increased number of claims due to better efficency Cost savings for all parties involved Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Criminal Case Management System Automatic templates Random assignment Pavel Reberc Accused Persons Directory Case Workflow interoperability București, June 2015

Case flow in criminal law procedure Conseil de L'Europe / Council of Europe ODT Kpr Ks K Kp Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Land Registry 2000 - Computerisation of the paper process 2011 - Radical changes in business processes and legislation - Submission exclusively electronically - E- Documents only, no more paper - Insights into the state of the case - Abolished territorial jurisdiction - Assignment of cases depends on the load - Electronic delivery Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Electronic Land registry process Pro po sa Qualified user Title number l Tax payment Dynamic load balancing e-documents epayment E-Land Registry a) portal df/ t (p en document cum o dd ne an Sc plan clerk scanning Notary Pavel Reberc Access rules clerk București, June 2015

Conseil de L'Europe / Council of Europe Long term results Duration in days Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe E-delivery Electronic delivery is defined in the Administrative Procedure Act and the Civil Procedure Act. Messages and delivery reports are signed by digital certificate. Messages can contain structured data. Sender saves more than 1€ per shipment. e -Delivery means savings for modern Companies. 80% of the service is performed on the same day The document has been created with the financial support of the Norwegian Financial Mechanism 2009 -2014. The Supreme Judicial Council bears all responsibility for the content of the document and in no circumstances may it be taken that the document reflects the official position of the Programme Operator or the Donor. Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe E-Services challenges Technology • System is down, what to do? • System does not support valid task, what now? • Smart cards, e-signatures, …. annoying and hard to use / understand Leglisation • Appeals regarding tech. Issues, Missing laws, Bylaws, Business process (transitions paper/electronic, archiving) • Changes need Law amendement End user requirements • Companies and Citizens should be better represented in the developement process Pavel Reberc București, June 2015

Reporting Data source INFORMATIZIRANI UPISNICI ENFORCEMENT Conseil de L'Europe / Council of Europe Data Warehouse Stageing area CRIMINAL C. COURTS CIVIL CMS SPECIALIZED DATA WH REGISTERS SPECIALNE POTREBE POJEDINIH KORISNIKA CRIMINAL CASES – COURT LEVEL EXTERNAL MANUAL DATA SOURCES USERS SRSU Courts Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Efficiency indicators Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Quality Pavel Reberc București, June 2015

Backlogs Pavel Reberc Conseil de L'Europe / Council of Europe București, June 2015

Conseil de L'Europe / Council of Europe Staff management Pavel Reberc București, June 2015

Electronic archive Conseil de L'Europe / Council of Europe + Excellent results in many areas Efficient and goal oriented case management for Criminal and Civil cases Electronic communication with the parties Advanced statistics and reporting Common services (e. g. despatch, portal, authentication/authorisation) Limited number of procedures are supported on e-justice portal Multiple solutions and application are costly to support and users have to learn several apps Lack of support for users outside of Judiciary Electronic archive Pavel Reberc București, June 2015

Conseil de L'Europe / Council of Europe Thank you! Contact: Pavel. reberc@eius. si Pavel Reberc București, June 2015