Conference Plus Presentation UCSF Telecom Service Center 2 8 12

Conference. Plus Presentation UCSF Telecom Service Center 2/8/12

Company Overview Leading global provider of audio, video, and web conferencing solutions Founded in 1988 Global headquarters in Chicago European headquarters in Dublin Subsidiary of Arkadin Global Conferencing Financially stable business partner (debt free and profitable) Managing 12, 000+ conferencing events daily Dedicated 24 x 7 operations team Dedicated technical support team handling Level 1 to Level 3 support for all web conferencing services 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 2

Our Strengths Conferencing is our only business! We have perfected our high-quality, reliable, and simple-to-use services to ensure that you can focus on your meeting, not on our technology We provide expert Account Managers who will work with your team to provide on-going training, call planning and preparation, and account reviews to analyze usage, review service levels, and develop action plans where appropriate Conference. Plus is large enough to handle the scalability requirements of the largest telecoms, yet small enough to care about developing oneon-one business relationships with our clients Our financial stability sets us apart in a market space plagued by financial and corporate instability 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 3

Key Differentiators Customer Service • 24 x 7 Customer Service Support for audio & web conferencing simply by dialing *0 • Accurate billing for audio & web services on a single integrated invoice Global network and bridge platform • Accessible worldwide via Freephone and in-country local access numbers + ITFS in more than 60 countries & 25 International Local Numbers • Consistent experience worldwide Conference Reservation and Billing System (CRBS) • Fully automated provisioning, billing & quality management system • Designed and maintained by In-house Engineering Staff High volume, scalable platforms • Supporting over 12, 000 conferences per business day • More than 25, 500 ports available on Conference. Plus bridges 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 4

Global Network Locations International Locations Argentina Malaysia Saudi Arabia Australia France Malta Singapore Austria Germany Mexico Slovakia Bahrain Greece Monaco South Africa Belgium Hong Kong Netherlands South Korea Brazil Hungary New Zealand Spain Chile Iceland Norway Sri Lanka China India Oman Sweden Colombia Indonesia Panama Switzerland Costa Rica Ireland Paraguay Taiwan Croatia Israel Peru Thailand Cyprus Italy Philippines UAE Czech Republic Japan Poland United Kingdom Denmark Latvia Portugal Uruguay El Salvador Lithuania Romania Venezuela Estonia 3/17/2018 Finland Luxembourg Russia Confidential Information – Property of Conference. Plus, Inc 5

Conferencing Services Audio Plus™ – Audio conferencing solutions • • • Conference Anytime™ Conference Passcode™ Event Manager™ Express Join™ Conference Manager™ Managed Audio and Video Bridges Web Plus™ – Web sharing solutions fully integrated with: • • Microsoft Live Meeting Web. Ex IBM Unyte Meeting Conference. Plus Online Meeting Video Plus™ • • Video Conferencing bridge services Managed Video services Webcasting – Audio, Video and Web streaming services 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 6

Meeting Center Features Join as a Host • Launch View Plus™ or start your web conference Join as a Participant • Simplify access to your web conference Account Dashboard • Secure login to Dashboard Create Account • Request a new conferencing account online Single Sign-On (SSO) – Integrate sign-on with your system 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 7

My Account Dashboard™ - Conference Management Simplified Easy-to-use, browser-based online controls • Schedule, update, or cancel Conference Anytime and Passcode Conferences • Launch and moderate your audio and web conferences online using View Plus™ • Eliminate need to use touchtone (DTMF) commands • View Conference Manager and Event Manager conference schedule • View, upload, or edit Event Manager registrant data • Manage multiple users from a single account • Custom Branded Conference Center options available with logo, colors and graphics View conference service history and reports online Update your account profile online 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 8

My Account Dashboard™ - Cont’d Conference Anytime subscriptions fully integrated with Microsoft Office® Live Meeting, Web. Ex, and IBM Unyte • Connect participants to your web meetings faster by using Meeting Center Designed for reliability & increased productivity • Intuitive and easy to use • No client plug-ins required 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 9

My Account Dashboard – Take control of your Accounts 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 10

View Plus™ Moderator Tool View Plus • Allows host to see who is connected and control their conference • Supports both automated and attended audio services • Supports Operator Chat for high-touch conferences 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 11

Conferencing services Conference Anytime Conference Passcode Event Manager Conference Anytime™ Express Join • Requires no prior reservation • Lifetime reservation entitles you to conduct a conference 24 x 7, any time you want • Only the host has access to the moderator code, which launches the event Conference Manager 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 12

Conferencing services Conference Anytime Conference Passcode Event Manager Express Join Conference Manager 3/17/2018 Conference Passcode™ • Increased security with selfservice convenience • Each event is issued a customized passcode • No one can reuse this security information Confidential Information – Property of Conference. Plus, Inc 13

Conferencing services Conference Anytime Conference Passcode Event Manager™ Event Manager • Advanced customized audience web registration • Rapid passcode entrance of audience • Pre- and post-event reporting • Continuous support for highly visible conferencing events • Assistance for queuing questioners, polling participants and exchanging information with the conference host • FLAWLESS approach Express Join Conference Manager 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 14

Conferencing services Conference Anytime Conference Passcode Event Manager Express Join Conference Manager 3/17/2018 Express Join™ • Rapid passcode entrance of audience • Continuous support for highly visible conferencing events • Active conference management by experienced operators • Assistance for queuing questioners, polling participants and exchanging information with the conference host • FLAWLESS approach Confidential Information – Property of Conference. Plus, Inc 15

Conferencing services Conference Anytime Conference Passcode Event Manager Conference Manager™ Express Join • Continuous support for highly visible conferencing events • Active conference management by experienced operators • Assistance for queuing questioners, polling participants and exchanging information with the conference host • FLAWLESS approach Conference Manager 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 16

Web Plus™ - Web Conferencing All web conferencing products are completely integrated with our teleconference service Choose one, or alternate between all four web products to support your personal conferencing needs Web join experience is the same no matter which web product is selected Use the Internet to show presentations, collaborate and share applications, or add visual cues to your conference call No additional equipment needed – just a PC with internet capabilities Video streaming can be added via a web cam You only pay for usage Best of breed technology – Industry Leaders 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 17

Web Conferencing Fully integrated into the Conference. Plus solution, share presentations, documents, web content and applications online in real time. Document Viewing - share any document from your desktop Annotation - highlight and emphasize key presentation points White-Boarding - online version of your conference room whiteboard Web tours - share web sites, do a web tour! Application viewing - share any application Polling - record opinions of participants, test your audience’s retention Participant Lists - know who joined and how long they participated Recording - for on-demand replay, available in various formats Remote Presenter Control - pass meeting controls to multiple presenters 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 18

Video Plus™ – Video Conferencing Fully Managed Service Provider Connection Methods IP (H. 323) and ISDN (H. 320) Online Reservations DVD Recording Room Management Replay Capabilities / Streaming Monitoring Site certification Variety of presentation layouts Audio add-on Overflow service 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 19

Video Plus Features ISDN and IP Transport • Flexible transport options available to support video equipment capabilities, providing support for either traditional ISDN, IP, or mixed transport protocol video conferences Transcoding • Participants with dissimilar CODEC speeds or dissimilar protocols are able to participate in the same video conference Gateway • Provides the flexibility to support sites on different networks to participate on the same conference. ISDN, Internet, MPLS Data Sharing • Allows for more robust meeting content using a single network connection and single monitor for display and viewing of data content Recording • DVD, Media File –. wmv, MPEG, and others Encryption • 3/17/2018 Advanced Encryption Standard (H. 245) provides a secure IP-based transmission path for video conferencing sites participating over a public Internet connection using the AES method Confidential Information – Property of Conference. Plus, Inc 20

Video Bridging Network Cisco (Tandberg/Codian) MSE 8000 Polycom MGC 100 + Supported Standards • H. 320 – ISDN • H. 323 – IP • Most video and audio algorithms supported Network Transport • Transmission rates from 128 Kbps – 4 Mbps • ISDN • IP – Internet and Private IP (MPLS) 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 21

Video Services Help Desk and Professional Services Help Desk • • • Certified Video Technicians Trouble isolation Call connectivity Customer education Endpoint configuration Professional Services • Planning, consulting, end-user training and support • Equipment analysis and evaluation • Network readiness assessment • Design and installation services • Implementation project manager 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 22

Webcasting – One to many communication Advanced Webcasting Platform • Registration • Integrated e-mail notification and event reminders • Security controls • Integrated Web conferencing • Audience question management • Polling • Continuing education credit issuance • Automatic screen resolution detection • Automatic bandwidth/codec detector • Advanced reporting 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 23

Webcasting – Cont’d Choice of Event type and Presentation Formats • Audio only • Power. Point slides synchronized with audio • Video + Power. Point slides synchronized with audio • Fully customizable interfaces • Included archive extends the life of your presentations Pre-event Registration and Real-time Testing Capabilities • Surveys, Data for Sales Leads, etc. • Test participant understanding of presented materials • Delivery of skill assessment test or other materials • Certificate of Completion 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 24

Webcasting - Customized Registration Page and Auditorium 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 25

Our Quality Commitment is a Daily Practice Conference. Plus randomly surveys 14, 000+ customers each month to gain accurate feedback on the efficiency and quality of: • Reservations • Call processing • Web events • Billing Over 6% clients consistently respond (statistically meaningful) Confidential Information – Property of Conference. Plus, Inc.

Customer Satisfaction Over 95% rated Excellent or Very Good 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 27

Available Enhanced Services and Features Call Recording Digital replay Participant list Translation Transcription Live polling/Q&A Time and charges E-mail confirmations 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 28

Reporting Capabilities Standard Reports • New Host • Invoice Summary Usage Summaries • By Service • By numbers used Quality Assurance Reporting • Survey Results • Incident Reports • Customer Satisfaction 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 29

Reports Plus™ Options Standard billing - our basic billing formats that include your billing codes- we present your time and charges in a format that is easy to read and, more importantly, easy to understand. Customized billing - our flexible systems enable us to deliver invoices and statements that map to your accounting needs. We offer daily billing reports, billing summaries by department, line of business, location - or whatever suits your needs. Standard reports - our usage reports provide detailed information conferences and are viewable online, 24 x 7. Customized reports - we can tap the flexibility of our systems to give you the detailed reports you need to run your business and maximize revenue opportunities. We offer participant and lead lists as well as customized usage reports. 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 30

Why Conference. Plus? Conferencing is our only business! Client-focused approach High-quality service, reliable technology, simple-to-use Expert Account Management Team On-going training and support in a variety of delivery methods Scalability of service Financial stability Thank you! 3/17/2018 Confidential Information – Property of Conference. Plus, Inc 31