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COMPASS 2014 Garrets International Ltd.
Agenda 1. Introduction to Garrets International Limited 2. Garrets Supplier Relationship Framework 3. What do Garrets expect from Suppliers & Partners? 4. Summary
Introduction: • Independent company • Established in 1991 • Offices in London and Singapore • Specialising in outsourced marine catering management • c. • >20, 000 seafarers • c. • ISO 9001: 2008 certified 1, 000 vessels under management 70 principals world-wide
Customer Value Proposition “Garrets International is a leading independent provider of outsourced marine catering management services, supporting regulatory compliance through a comprehensive service offering that encourages healthy eating, hygienic and costeffective galley management, at a predictable cost. ”
50+ customers and growing
Single point of contact for shore/sea personnel. Single vendor structure. Periodical reporting on KPIs. Menu Planning. Use of Ethical Ingredients. Healthy & balanced diets. Crew Welfare Improved Governance Reduced cash spend. Reduced exposure to risk of theft. Guidance on welfare & hygiene standards. Training School. Catering Supts. Standard Process Vessel visits by Catering Supts. Galley Inspections. HACCP compliance/awareness. MLC compliance. Inventory review. Crew Training. Fresh Pods. Cost Optimization Predictable feeding rates. No upfront investment. Best value – Garrets independent & not a supplier. Improved galley economics through menu -planning. Reduced waste through optimised inventory management. Value Added Services
GARRETS SUPPLIER RELATIONSHIP FRAMEWORK “a set of principles, processes and tools that can assist to maximize relationship value with suppliers and minimise risk through the entire supplier relationship life cycle. ”
Requirements Definition Performance Monitoring Do they meet our requirements? Rela tio M anag nshi eme p nt Looking for mutual opportunities us inuo nt Cont eme v mpro I Who Are Our Suppliers? Innovation & Value Add Pe M rfor an m ag an em ce en t n& tio ua tion al Ev elec S Program Development How are they doing? Market & In ternal Data Performance Recognition What can they do better? Incentives?
Process: Moving forward… 1. 2. All suppliers are required to trade under Garrets T’s and C’s Suppliers with whom Garrets spend >US$1 m p. a will receive an annual physical quality audit via a third party. 3. Suppliers with whom Garrets spend
KEY T’s & C’s / LOA Considerations: Product specifications The quotation process Standard terms Purchase order Delivery, risk and title Pricing & Invoicing Product rejection & product recall Clear expectations Competitive trading Confidentiality Audit rights I. P. Liabilities & indemnities Appropriate content & size for our business Management information Business conduct Sub-contracting & assignment Anti-corruption
What benefits do you get from dealing with Garrets?
Loyalty – we are proud of our suppliers & challenge our customers to use our preferred partners. High growth ambition = More vessels + More predictable volume + More buying power for all. 1 contact / 1 contract for c. 1000 vessels & 70 customers. Fair, independent representation by Garrets to customers. Association in the market with Garrets’ Quality We will challenge you to improve, stay ahead of the game and raise the bar in terms of Food Quality. Fair & professional tendering (balanced scorecard). Professional Global representation Mutual Growth & Mutual Gains Ability to share MI data (market trends re food produce and should-costs from other regions). Enhancing relationships – focus on recognising and rewarding good supplier performance. Improved on-board Governance allows you to be selected, measured and communicated with in the correct manner.
What do Garrets expect from our Suppliers & Partners?
What we expect from our suppliers and partners… Ship Bill Pack Order What do our customers want? “Get the basics right. ”
What we expect from our suppliers and partners… Order • Respond in time – To return all quotations within 24 hours of receipt All quotes should only be sent to Garrets. • Quote for the exact items requested – Correct quantities, alternatives clearly highlighted when requested items n/a. Quotes submitted in correct format. • Include prices for seasonal & special offers in quotes. • Healthier options – i. e Sunflower Oil, Free Range Eggs, Light Mayonnaise, etc are supplied as standard whenever available. • Transport/launch costs – to be advised at earliest possible stage (ie quotation). • Adhere to our T’s & C’s & LOA
What we expect from our suppliers and partners… • Receipt of final order Alternatives / substitutes must be approved prior to delivery • Full order must be delivered to vessel, as per correct final order • Garrets require prompt confirmation of receipt of order • Garrets PO numbers on all invoices • Chandler is responsible for contacting port agents to arrange timely delivery. Any additional charges must be relayed to Garrets office on receipt of order confirmation / earliest opportunity. • Delivery should be co-ordinated with port agents in good time prior to vessel departure. • Out of courtesy we ask that you advise Master delivery date and time once known. Vessel should be updated with any changes or delays to delivery.
What we expect from our suppliers and partners… • Pack All items supplied must be of the highest possible quality and show maximum shelf life dates (this is an important issue with the US and Canada area) • All packaging needs to be (wherever possible) vessel friendly and easy to dispose of. • Boxes need to be clearly labelled to make it easy for the cook to cross-check with the invoice and then store the items. • We ask for a representative to accompany each delivery to ensure that all supplies are delivered with correct quantity, brand, and in good condition. • If a rep is unable to attend delivery, please advise Garrets immediately.
What we expect from our suppliers and partners… Ship • Before Shipping, the products should have one final check to ensure the products conform to all our standards. • Deliveries need to be made in a temperature controlled vehicle. • A Repesentive needs to attend the delivery and not just the driver. • Any issues raised by the Master needs to be dealt with while onboard. • All issues that are raised need to be reported back to Garrets, so that all parties are happy with the solutions.
What we expect from our suppliers and partners… • A full & final invoice should be left onboard the vessel for the Master and Cook’s reference (but this should not include any discounts). • Prices are to reflect what was quoted - unless changes have been agreed prior to delivery. • If possible, expiry dates of all items should be on the final invoice for the vessel’s reference. • Any discount credit notes and rebates agreed with Garrets should be submitted on time. Bill
Possible scenario’s / possible solutions: 2. Item delivered has been rejected 3. Items claimed not delivered when the vessel has departed 4. Master raises an issue after delivery is made 5. Vessel is delayed and provisions are ready for delivery 6. Vessel has asked for a gift 7. Product Recall or Food Alert Issued 1. Quote for an alternative but highlight SOLUTION ISSUE 1. Product is out of stock 2. The rep onboard should discuss this issue and agree with the Master a suitable solution 3. All packed items should be referenced so that they are easy to find onboard 4. Full investigation into the source of this so a report can be sent to both the Master and owners and an agree on outcomes from this matter 5. Agents should be contacted at all times but as well keep the Master updated with the delivery schedule 6. Promotional items acceptable. Anything of material value should be approved in writing by Garrets prior to delivery. 7. Client to be advise immediately so actions can be taken
SUMMARY We would like to thank all of our suppliers here today for their hard work, dedication and support. Customers should see Garrets and our suppliers as a single united team focused on quality & service. We can all do better and together we should continually strive for improvement. We are reliant on you for our success.