company profile About us KOMPAS ZAGREB d

company profile

About us… KOMPAS ZAGREB d. d. is a Croatian travel agency, registered as a public limited company in 1991. , that came into existence through a private acquisition of stakes in KOMPAS, an agency with more than 60 years of tradition, in a transaction fully carried out with domestic capital. In addition to its headquarters in Zagreb, Kompas Zagreb also has two offices in the center of the Croatian capital (Gajeva 6, Ede Murtića 4) as well as offices in Split, Osijek, Karlovac, Rijeka, Čakovec, Šibenik and Dubrovnik as estimated office in 2016. All together, their staff exceeds the number of 80. Estimated office in 2016

Expected income for the year 2015 will be 24 million Euro. It will be generated both in the domestic as well as foreign markets, in which we plan to provide more than 95. 000 services – travel packages, trips, air tickets, car rentals, boat/ship charters etc. estimated Expected Income of Kompas Zagreb 2000 -2014 in million Eur

is KOMPAS has joined BCD Travel, the third largest global travel management company, as its official Croatian Partner. BCD Travel simplifies and streamlines the corporate travel process, helping companies manage and control the movement of their people, information and resources. With US $12 billion in total annual sales and a worldwide workforce of over 12, 000 travel professionals, BCD Travel operates in 96 countries around the globe to ensure outstanding performance and solutions for its customers. BCD TRAVEL Zagreb, Ede Murtića 4 Phone: +385/1/48 78 764 Fax: +385/1/48 78 759 www. bcdtravel. hr e-mail: morana. bolfek@bcdtravel. hr

is KOMPAS is TAP Portugal representative for Croatia and Slovenia. TAP Portugal is a Portuguese airline market leader. TAP PORTUGAL Zagreb, Ede Murtića 4 Phone: +385/1/48 78 774 Fax: +385/1/48 78 769 www. kompas. hr/hr/TAP-Portugal. aspx e-mail: tap@kompas. hr

is KOMPAS is EVA AIR GSA for Croatia, Slovenia, Bosnia, Macedonia and Serbia. EVA AIR connects Europe with Thailand Taipei with connections to it's global route with 40 destinations on four continents, including Asia, Australia, Europe and North America. EVA AIR Zagreb, Ede Murtića 4 Phone: +385/1/48 78 776 Fax: +385/1/48 78 769 e-mail: evaair@kompas. hr

is KOMPAS is Ukraine International Airlines GSA for Croatia. Ukraine’s leading international airline with more European direct services from Ukraine than any other airline, operating 300 scheduled flights per week. UKRAINE INTERNATIONAL AIRLINES Zagreb, Ede Murtića 4 Phone: +385/1/48 78 776 Fax: +385/1/48 78 765 e-mail: domagoj@kompas. hr

• is KOMPAS is GSA for Croatia for Aegean Airlines Greek national carrier With fleet over 50 planes, Aegean Airlines connects Dubrovnik via Athens through Greek island, rest of europe and Middle east. Aegan Airlines is winner of prestige award Skaytrax for " Best European regional carrier" in 2014. AEGAN AIRLINES Zagreb, Ede Murtića 4 T. 01 48 78 776 F. 01 48 78 765 e-mail: aegan@kompas. hr

Business partners Kompas has been providing services in the field of business and private travel to a large number of companies and business partners. Here are some of them: ABBOTT LABORATORIES ADIDAS CROATIA ADRIA DIESEL ADRIA-MAR BRODOGRADNJA ALFACAR ALLIANZ ARHITEKTURA THOLOS PROJEKTIRANJE AUDIO VIDEO CONSULTING BIOTRONIK CMC SISAK CRS DIAMED DAIMLER DAEWOO DOGUS ŠIBENIK RAZVITAK MARINA DRÄGER DHL EATON EKONOMSKI FAKULTET ELECTRONIC CENTER EMA, ENERGOPLAN ERSTE BANK EURO COMPUTER SISTEMS EURO LLOYD FILOZOFSKI FAKULTET U SPLITU FIRST DATA INTERNATIONAL GAVRILOVIĆ GETRO GODAX TEHNOLOGIJE GOTOVAC TEHNOLOGIJA GFK GRAĐEVINSKI FAKULTET GRAND HOTEL LAV GRAD ŠIBENIK GTZ NJEMAČKO DRUŠTVO ZA TEHNIČKU SURADNJU HBR SPORT HENRICH BOLL STIFTUNG HIDROELEKTRA INŽENJERING HIDROELEKTRA NISKOGRADNJA HIDROELEKTRA PROJEKT HNK SPLIT HGK HRVATSKI TAEKWONDO SAVEZ HYPO ALPE ADRIA BANK KD ŽIVOTNO OSIGURANJE KLINIMED KONICA MINOLTA KROKO INTERNATIONAL LANA KARLOVAČKA TISKARA LAGUNA TRADE LALIZAS MARINA LEOPOLD JORDAN LIDL HRVATSKA MEDILAB MEBLO TRADE MEĐUNARODNA KOMISIJA ZA SLIV RIJEKE SAVE MEDIA IN MEMRB PULS MERCATOR HRVATSKA MERCEDES MOBIS ELECTRONIC MONDELEZ MONTING PS MULTIGRAD M SAN GRUPA NCP GRUPA NIHON NOVOFERM PETRO-KAMEN PLAVI JADRAN PRIRODSLOVNO MATEMATIČKI FAKULTET PIPE LIFE PULA FILM FESTIVAL PZ AUTO PFIZER RENAULT NISSAN HRVATSKA QUENTUM GRUPA RAIFFEISEN BANK RO-TO ZAGREB SAP SAME DEUTZ FAHR SINDIKAT GRADITELJSTVA HRVATSKE SIEMENS SERVIER PHARMA SHIMADZU STRABAG STUDIO ZA SUVREMENI PLES SVEUČILIŠTE U SPLITU ŠIBENSKOKNINSKA ŽUPANIJA TEP INŽENJERING TERRA FIRMA TOMMY TOYOTA UDRUGA DRAGOVOLJACA I VETERANA DOMOVINSKOG RATA RH ULTRA LINK UNDP VALOVITI PAPIRDUNAPACK VB LEASING VELEPOSLANSTVO JAPANA VELEPOSLANSTVO N. R. KINE VETERINARSKI FAKULTET VIP VISA V-P LOGISTIKA WHIRLPOOL CROATIA WIENERBERGER ZEPTER INTERNATIONAL ZM VIKOM ŽITNI TERMINAL

is Member of UHPA (Association of Croatian Travel Agencies) an IATA-licensed air ticket seller (IATA kod: 75 – 3 2069 6 (Zagreb), 75 – 3 2118 6 (Split)) Member of ASTA (American Society of Travel Agents) and Ivan Puksar is ASTA chapter president for Croatia Kompas General Manager Ivan Pukšar is Vice Chair for US Travel Organisation for Croatia, Slovenia an Serbia. Ivan Pukšar has received “Croatian Travel Agent of the year” award for 2008. The selection was made by the Croatian Tourist Board and Croatian Chamber of Economy. KOMPAS has been awarded the CBTour 2010 for innovations in business tourism. Trusted Brand Survey KOMPAS was appointed 2. place for 2011. in the category of travel agencies in Croatia.

ISO 9001: 2008 Quality orientation has been officially confirmed on April 28, 2014 by Lloyd's Register Quality, by acquiring the certificate for introducing the quality management, according to the terms of norm ISO 9001: 2008. By acquiring this certificate, we prove the following: commitment to providing quality of services the system of controlling the quality of goods and services orientation to permanent improvement of goods and services Understanding the idea of quality as the most important goal of success on the market and permanent tendency to excellence, we build and constantly improve the awareness of all our employees regarding the responsibility towards high standard and permanent fulfilment of clients' needs and all processes of work, respecting the principles of corporate social responsibility and sustainable tourism.

Kompas production….

Incoming Services As one of the leading travel organizations and Destination Management Companies of Croatia, Kompas Zagreb enjoys the privileged position in the World Travel Market.

Travel Services Our main objective is the provision of high-quality services in all types of organized travel – for both individuals and groups. We book ü hotel accommodation ü air tickets ü vacations in Croatia and abroad ü assist in visa procedures ü organize visits to international exhibitions, fairs and conventions ü rent cars ü provide professional advice and give recommendations. . . Your requests will be answered within 48 hours at the latest, which also implies full accommodation of your wishes and fulfillment of your expectations. Our services and professional advice will ensure a carefree journey to the destination of your choice. We have state-of-the-art computer systems and use the AMADEUS reservation system, enabling instantaneous access to all current information you may need. We are positive that the quality of our services and favorable prices will justify your confidence.

All services are payable in cash, by bank transfer, or in several installments by credit cards. We accept American Express, Diners, Visa and Master. Card. Other special conditions can be arranged upon agreement. For companies that have signed a business contract with Kompas Zagreb, charges can be invoiced with a grace period of 15 to 30 days.

New software… KOMPAS has implemented the new software office application created by the Company Vip. Data, which provides the most technically advanced solutions in the financial and commercial operations, monitoring data, data processing and delivery of the best services to each client in terms of analysis, statistics, etc. The application allows extremely fast and accurate processing of all documents and the new solutions on Kompas website offer our customers the possibility of online purchases in 4 language versions (Croatian, English, German and Italian). Our new software has been awarded the CBTour innovations in business tourism 2010. award.

B 2 B XML ONLINE SERVICE Kompas XML service enables the implementation of Kompas accommodation offer into your system thus giving the access to the rich data base of complete Kompas accommodation offer in Croatia translated into 3 languages (English, German and Italian), accommodation search in off-line mode with all the details (prices, descriptions, destination) on daily basis, the possibility of checking the reservation online in realtime, realtime availability search so as the making reservation itself. Kompas is contected with wholeseller Touroperator Albatravel Group – whose portal www. albatravelgroup. biz is the European leader in the B 2 B online booking market (distributed only to travel agents).

B 2 B WEB To our partners - sub agents, we provide the fast and efficient on line booking system which enables on line booking of all Kompas programmes with the direct search of available capacity, quick administration and access to all your reservations. At the same time you have the possibility of reservation administration, prolonging the reservation deadlines, voucher issuing, reservation search by the guest name, date, document type or reservation number, available list of paid and not paid reservations, possibility of on line reservation cancellation, reservation possibility 24/365. The offer consists of the accommodation in Croatia and abroad and packages with organized transportation in the whole world. On line you can find all the descriptions, photos, hotel and apartments details, destination description and the most important all the details regarding the prices, discounts and supplements.

Contract with Kompas For companies, we have prepared special contracts that contain facilities for the purchase of air tickets as well as additional benefits for all signatories to the contract: we grant excellent travel services for all clients we offer various types of BONUS PROGRAMS, such as MILES & MORE, QUALIFIER, FREQUENT FLYER all employees of a corporate client under contract are entitled to discounts on our services a signed contract entitles a corporate client who has exceeded a set amount of total payments within a period to the free publication of their advertisements in our catalogs and brochures

www. kompas. hr Kompas Zagreb – the right partner for full service in Croatia and the region! Head Office General Manager Phone: Fax: E-mail: KOMPAS ZAGREB D. D. Ede Murtića 4, 10000 Zagreb, Croatia Ivan Pukšar +385/1/4882 500 +385/1/4811 414 kompas@kompas. hr BCD Travel OFFICE Morana Bolfek +385/1/48 78 764 +385/1/48 78 759 morana. bolfek@bcdtravel. hr INCOMING OFFICE Aleksandra Pukšar +385/1/48 78 754 +385/1/48 78 759 aleksandra. puksar@kompas. hr