Company Profile
About Infinx n Infinx is a global business process management & technology solutions company providing integrated portfolio of outsourcing solutions in areas of Healthcare RCM, Pharmacy, Document Management and IT n It is a part of Tandon Group company, founded in 1979 n Principal Office in San Jose, CA with state-of-the-art facilities in Mumbai, Navi Mumbai, Chennai, Bargur, Hyderabad in India Performance, Process and Program Partners Your
About Tandon Group n The Tandon Group comprises of five companies n These companies are working in various business sectors like Manufacturing, Defense, IT-ITES, Electronics, Telecommunication and Luxury & Fashion n Strong presence of 36 years in the business with record of delivering high quality products & services to the International Market
Infinx at a Glance n 2004 Year of Inception n 100 + IT-BPO Customers n Clients Spread Across 15 Industries n In 2013, there are 1500+ Employees and Growing n Certifications: ISO 27001: 2005, ISO 9001: 2008, HIPAA Certified
Complete Portfolio of Solutions
Solution Snapshot Healthcare Solutions n Revenue Cycle Management (RCM) n Healthcare Analytics n IT Enabled Healthcare Products & Applications n Pharmacy Process Management Document Management Solutions n Accounts Payable Management n Indexing & Title Plant Solutions n Specialized Data Entry & Document Processing Information Technology Solutions n Business Analytics n Software Development and Implementation n IT Tools for Business Optimization n ERP (SAP Business One) Implementation
Healthcare Solutions
Healthcare - RCM Infinx has a strong, proven bouquet of solutions across the spectrum of healthcare RCM that focus on optimization, performance improvement & profitability. Patient Touch Point Billing Services n Registration & Demographic Entry n Charge Entry n Insurance Eligibility & Benefit Verification n Electronic Claim Resolution n Pre-Authorization Services n Payment Posting Coding & Transcription AR Services n Medical Transcription n Medical Coding (ICD 9 -10 Transition) n TES Edits n Coding Audits n Denial Management & AR Followup n Credit Balance Resolution n Underpayment Tracking & Resolution
Healthcare - Revenue Analytics & Technology Platform Infinx has developed innovative IT applications that address specific challenges of the healthcare workflows such as revenue optimization & productivity. REVENUE ANALYTICS Underpayment Analytics Account Receivable Analytics Down Coding Analytics RCM Process Improvement Analytics REVASSURE Identifies variances in contractual v/s Actual paid amounts Offers process management to recover underpaid amounts from payers Provides analytics to predict future risk & offer reconfiguration opportunities for revenue potential maximization TRACKASSURE Actively prevents missing of payments to be posted thus preventing negative revenue impact Dashboards to facilitate real time status reporting to clients i. Drive- Server for safe, quick information sharing
Healthcare -Pharmacy 24/7/365 Reliability Solutions Over 20 satisfied LTC Pharmacy Clients Prescription Processing Pharmacy Billing n New Order Entry n Registration & Insurance n Refill Order Entry Eligibility n Denial Management n Census n Formulary Indexing n Payment Posting n Medicaid Pending Status Check Serve over 200, 000 Beds Daily Administration & Support n New Facility Setup & Data Conversion n Document Triaging n Medical Administration record (MAR) Entry
Healthcare – Tools & Platforms Rev. Assure - Underpayment Management Software Track. Assure -Process Control and Instand Query Management Software Cred. Assure -Credential and Accreditation Management Software AR Analytics and BI Dashboards Multi System Integration Solution RFID Based Patient and Device Tracking Solutions Mobility and Patient Centricity Apps
IT Solutions
Information Technology Solutions Infinx has a robust IT solutions team dedicated to designing, developing & implementing business technology in diverse industries. Business Intelligence Solutions Custom Application and ERP Enterprise Analytical Solutions Mobile Technology Consulting Enterprise Web Application/ Interactive Solutions SAP Business One Applications Connector Tools Integration Tools Communication Interfaces
Document Management Solutions
Document Management Solutions Infinx has a suite of document management solutions that focus on highly efficient, accurate & expertise driven delivery. ACCOUNT S PAYABLE INDEXING & FORMS PROCESSING Order Processing Sales Order Processing Cash Application Refunds and Reconciliation ü Claims Processing ü Bill of Lading ü EOB Processing ü Freight Documents ü Survey Forms Invoice Processing ü Utility Bills ü Title Plant Processing ü Cheque Entries ü Home Loan Forms ü Shipping Invoices ü Litigation Documents
Four Strong Pillars of Infinx Operations
Four Strong Pillars of Infinx Operations Delivery Excellence Human Resources Infrastructure Quality & Compliance n Global Delivery Model n Talent Transformation n Facilities Snapshot n Quality Management & Retention n Business Continuity & n Training & Development DRP n HIPAA n Transition Methodology
In Focus - Delivery Excellence
Knowledge Management Communication & Co-Ordination Best Practices Planning Delivery Excellence-Global Delivery Model ONSITE & OFFSITE 1. Infrastructure Setup 1. Requirement Gathering 2. Resource Planning & 2. Analysis & Planning Management 3. Consulting 3. Project Development 4. Client Communication 4. Delivery 5. Onsite Co-Ordination 5. Support & QA Infinx Global Delivery Model
Delivery Excellence- Transition Methodology At Infinx, we have built an efficient, well-orchestrated and precise Transition / Migration methodology that defines our relationship with our clients. 2 Ramp Up 1 Core Transition n. As Is Study- Process Mapping, Productivity Metrics, Client Expectations n. Documentation- SLA, Process Manual, Knowledge n. Offsite Team Readiness- Orientation, Training, Rapport n. Pilot- Roadmap, Soft Launch Our Transition Methodology 3 Steady State n. Continuous Quality Audits n. Systematic Reporting n. Performance Review n. Continuous Improvement n. Incremental FTE Scale Up n. Recruitment Engine n. Process Enhancements n. Quality, Productivity, Enhancements post 90 days
In Focus - Human Resources
Human Resources - Talent Transformation & Retention Attract Retention of critical Talent Retain Talent Transformation Train Motivate Critical Talent Identification Develop Training Progress & Promote Profiling, Assessment, Talent Selection Single Enterprise. Wide Competency Framework, Create Leaders Career & executive coaching Training & Development Structural change & internal Mobility Retention & Succession planing
Human Resources - Training & Development Training Need Analysis Communication Skills Training Objectives Training Delivery Behavioral Training Evaluation Process Training n Voice and accent n Interpersonal Skills n Process Training neutralization n Effective Planning n Client Specific Training n Communication skills n Problem Solving n On job Training n Culture Sensitization n Decision Making
In Focus - Infrastructure
Infrastructure –Facilities Snapshot Headquartered in San Jose, CA State of the art facilities in Mumbai, Navi Mumbai, Hyderabad, Chennai & Bargur
Infrastructure - Business Continuity & Disaster Recovery Archive and Disaster Recovery n Parallel 3 data processing facilities are located in Mumbai, Chennai & Hyderabad n Data Replication Capabilities across all centers Redundancy n Interconnected delivery centers through site to site VPN tunnel n Redundant Servers at each location n Redundant Internet Connection Data Backup n Daily/Weekly/Monthly Data Backup n UPS protection to maintain the servers and network devices n Power Backup
In Focus - Quality & Compliance
Quality & Compliance - Quality Measures & HIPAA Quality Structure Quality Control Quality Assurance n Definition of Quality n Process Monitoring n Data Collection n Quality Control Plan n Quality Evaluation n Quality Reports n Accountability n Root Cause Analysis n Quality Audits n Corrective Action n Process Improvement S E C U R I T Y S T A N D A R D S HIPPA Administrative Safeguards Physical Safeguards Continuous Focus on Technical Safeguards n Stringent Security n Access Controlled n Management n Workstation n Environment & Information n Process n Security & Monitoring n Transmission Security n Architecture
The Infinx Edge
The Infinx Edge – True Value Partners At the core of all our strategic efforts is one singular vision – "We want to be successful, high value partners to our Clients not mere Vendors" Alignment Collaboration Knowledge Improvement Transition Align to a combined vision of growth Work together to drive desired outcomes Share insights to stay effective, competitive, sustainable Understand Pain points and develop enhancements Focus on integration and seamless process movement
California, USA Mumbai, India Chennai, India Hyderabad, India Infinx Services Pvt. Ltd. 4340 Stevens Creek Blvd. Suite 275, San Jose, CA 95129, Telephone: +1 (408) 404 -0500 Unit No. 1, SDF-1, Seepz-Sez, Andheri (East), Mumbai 400096, India 400 -096 Plot No. B 27, Phase II, Zone ‘B’ Mepz-Sez, Sanatorium, Tambaram Chennai, Tamil Nadu, India Fax: +1 -(408)-404 -0548 Telephone: +91 -22 -4036 -3000 Telephone: +91 44 2262 -8600 Level - 1, Tower- 2, SEZ IT Park, Raheja's Mind space - South, Hardware Park, Srisailam Highway, Maheswaram- Mandal, Dist. - Ranga Reddy. Hyderabad- 500 005 Email: info@infinxinc. com Fax: +91 -22 -2829 -0313 Fax: +91 44 2262 -8612 Telephone: +91 0841 -4677 -777
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