Communication strategies that will help you succeed in

Communication strategies that will help you succeed in Canada James Peterson June 25, 2011 Site BC ion ers d li. Vs deleted) isyeht s de Rev rig (Cop

Thank you to … Mr. Hicham Boukili Mr. K. C. Chau

International Communications Consultant re R ictu P ved mo e ucceed in aru staff s elping Sub H business. rnational inte

Problems 1 2 English Soft Skills (in English) Managing Custom tiating American St er Nego afr Sef vic g Feedback e Delivering Givin Presentations

Solutions 1 Understand intercultural communication 2 Plan a clear story 3 Use visuals

Scripts

Indiana Cafe Hi. Great! What there. How are get can Iyou for today? you? Anne Smith Could I get a Fine thanks. tall coffee, And you? please?

Indiana Cafe Hi there! How are you today? Anne Smith Coffee.

Key point Different cultures have different scripts

Ah. . . Why should I hire you rather than the next guy that walks in here?

Yes. Can you work Will you be punctual? hard? late? Job interviews in Japan often have a different intention

Key point Ideas are organized differently in different cultures

Key point To be successful in Canada, you need to learn how to organize ideas to get results Persuasive Presentations

Key point To be successful in Canada, you need to learn how to organize ideas to get results Customer Service

Key point To be successful in Canada, you need to learn how to organize ideas to get results Managing People

Recommendations Be guided by what American managers study, not what “the average” American manager does. Focus on weaknesses, not biggest cultural differences

Recognize Different Expectations

If you are invited to a barbecue party at my house at 6: 00 PM… What time will you come to my house?

You are invited to a barbecue party at my house at 6: 00 PM.

Why do Japanese arrive early to dinner parties? “Japanese people are very polite. ” Why do Canadians arrive late to dinner parties? “Canadians are very polite. ”

Key point 1. Language is vague 2. “ 6: 00” ≠ 6: 00 3. Clarify expectations (+ reasons) Please give me your report on Friday.

I’ll meet you at the restaurant at 6: 00 PM. What time will you go to the restaurant?

I’ll meet you at the restaurant at 6: 00 PM.

We have a meeting tomorrow at 1: 00 PM. What time will you go to the meeting?

We have a meeting tomorrow at 1: 00 PM.

Your job interview is at 1: 00 PM. What time will you go to the interview?

Your job interview is at 1: 00 PM.

Key point Cultural rules are complex House Party Restaurant Party Meeting Job Interview Presentation 5 minutes late 2 minutes early 5 minutes early 20 minutes early

Intercultural Communcation Prepare yourself by reading books 1. Etiquette – Emily Post 2. Presentation skills – Presenting to win 3. Leadership skills – First break all the rules 4. Negotiations skills – Getting to yes 5. Self help books – Dale Carnegie

Solutions 1 Understand intercultural communication 2 Plan a clear story 3 Use visuals

Presenting to Win By Jerry Weissman

Great communicators take a complex world and make it simple

Your Message What do you want the audience to remember? Goal What do you want the audience to do? Quickly The Starting Point Who is the audience? Audience What do they know and what do they want to know? Are they resistant to your message?

Goal Your audience has a choice Audience

Goal Give your audience a reason to listen Audience

1 2 Give your audience a reason to listen Audience • • • Plan a clear story 3 Goal Understand intercultural communication Use visuals Benefits: This info will help you … • Find a job • Survive your first 3 months • Get promoted Site BC Professional engineers Experienced ESL Most looking for a job in Canada – want to know how to find a job • Some may already have a job • May be resistant to intercultural communication topic – “I know this”. “This is not important. ”

Can you deliver your presentation in 10 seconds? My 10 Seconds Communication skills that will help you succeed in Canada are 1. Understand intercultural communication 2. Plan a clear story 3. Use visuals

Can you describe yourself in 10 seconds? My 10 Seconds I am a communications specialist, quality manager, corporate trainer and BCIT instructor.

20 seconds? My 20 Seconds I am a communications specialist, quality manager, corporate trainer and BCIT instructor. I worked as an international communications consultant for Subaru in Japan and as a quality and training manager for ARAMARK Healthcare in Vancouver.

Key point Plan your stories Why do you want to work here? Get to the point quickly

Solutions 1 Understand intercultural communication 2 Plan a clear story 3 Use visuals

I was responsible for building supports for the Qingdao Haiwan Bridge which goes over Jiaozhou Bay and connects Qingdao with Huangdao. ?

Better

This picture shows one of the projects that I worked on. This is the Qingdao Haiwan Bridge, the longest bridge in the world. I was responsible for construction of these supports.

Recommendation If English is a weakness, use visuals to support your story.

Presenter Focused and Screen Focused Presentations

Presenter Focused Screen Focused

Visual Design Presenter Focused

Profit

Sales

Visual Design Typical Screen Focused

2000 -2007 Profit and Sales 2000 -2007 Profit 2000 -2007 Sales A 225, 901 225, 905 225, 907 A 425, 901 325, 905 225, 907 B 656, 432 656, 481 657, 496 B 756, 432 656, 481 557, 496 C 120, 900 122, 780 134, 772 C 920, 900 822, 780 734, 772

My Advice 1. 2. 3. 4. 5. English is your second language. Do what you need to do to be successful. Simple slides. (One picture per slide) Fast clicks. No choice where to look! • No pointers. Use custom animation.

Summary 1 Understand intercultural communication 2 Plan a clear story 3 Use visuals

Why do you want to work here? Language is vague ≠ Why do you want to work here? What is the interviewer’s true intention?

Why do you want to work here? Plan your story • What is your goal with this question? • Can you answer the question in 10 seconds and then expand it?

Use visuals to support this story Well, I understand that your company is working on the new Port Mann Bridge. I worked on a similar project in China, so I am very excited to work here. This is the Qingdao Haiwan Bridge, the longest bridge in China …

Summary 1 Understand intercultural communication 2 Plan a clear story 3 Use visuals

Bibliography Buckingham, M. , & Coffman, C. (1999). First Break All The Rules: What the World's Greatest Managers Do Differently. New York: Simon & Schuster. Carnegie, D. (1981). How to Win Friends and Influence People. New York: Simon & Schuster. Collins, J. (2001). Good to Great. New York: Harper Collins. Covey, S. (2004). The Seven Habits of Highly Effective People. New York: Free Press. Fisher, R. , & Ury, W. (1991). Getting to Yes: Negotiating Agreement Without Giving In. New York: Penguin Books. Stone, D. , Patton, B. , & Heen, S. (2010). Difficult Conversations: How to Discuss What Matters Most. New York: Penguin Books. Ury, W. (2007). The Power of a Positive No. New York: Bantam Dell. Weissman, J. (2009). Presenting to Win: The art of telling your story. New Jersey: Pearson Education, Inc.

Communication strategies that will help you succeed in Canada James Peterson Thank you!