Committed to Connecting the World Building Human Capacity WSIS 2008 20 th May 2008 by Mike Nxele Human Resources Officer International Telecommunication Union This material do not necessarily reflects the views of the ITU or its membership.
Helping the world communicate Agenda § § § § § HCB Mandate Building Human Capacity Worldwide E-learning Centre of Excellence ICTI Projects TAP on Telecom Training Agreements Global Symposium Contributing to Capacity Building 20 May 2008 international telecommunication union 2
Helping the world communicate Human Capacity Building § The anchor of all Successful Human Endeavour. § The thread running through all the WSIS Action Lines and the Success of the MDG’s § If all the other Activities are the “Hardware”, Human Capacity building is the “Software” 20 May 2008 international telecommunication union 3
Helping the world communicate § Mandate: ØTo assist countries in strengthening their human, institutional & organizational capacity through HRM/D activities ØTo address capacity development needs of policy-makers, regulators, senior executives and managers of operators and telecom/ICT-service providers ØTo promote and apply appropriate mix of e-learning, information technologies and traditional training methods 20 May 2008 international telecommunication union 4
Helping the world communicate q Mandate (cont’d): 5 major tasks Transfer of knowledge 20 May 2008 Sharing of experiences and know-how Assistance to strengthen the human resource and training functions Dissemination of information Human capacity building special initiatives international telecommunication union 5
Helping the world communicate Building Human Capacity Globally Programming DAP (Doha action plan) Delivery Mechanism Networks of Regional and Local Experts Training Sessions HRD/M programme 5 Training Agreements Projects Co. Es T 0 T EC Face to Face ITCI (Workshops) ITU e. Learning Platform Initiatives Other e. Learning Platform e-CLICs Target Population Managers and high level professionals from Telecom Sector: Administrations, Operators, Regulators, etc 20 May 2008 Students, Technical Staff, Young entrepreneurs (focus on women, youth and disabled populations) international telecommunication union 6
Helping the world communicate Creating HR Communities § Building a network of HR managers to managers § § respond to the evolving HR trend; Creation of an HR virtual community to community discuss common-interest topics; Strengthening of the HR function of regulatory authorities; authorities Organization of regional meetings on new trends in the HRM/HRD function; And development of training evaluation models to identify models the training impact in the working environment. 20 May 2008 international telecommunication union 7
Helping the world communicate Some HCB Initiatives and Projects § § § ITU e-Learning Platform Centre of Excellence (Co. Es) To. T (Tap on Telecom) (TOT) HR e-Communities Internet Training Centres Initiative (ITCI) e-Community Learning & Information Centres 20 May 2008 international telecommunication union 8
Helping the world communicate ITU e-Learning Platform n Since 1995 as a tool to deliver distance training in developing countries. n Major goals: Promoting the e-Learning culture in the telecommunication sector and to develop training programs n Each year more than 1000 participants are trained through more than 50 on-line courses per year in different domains. n Applied to different projects and initiatives, carried out in collaboration with telecom companies, universities, research institutes and administrations 20 May 2008 international telecommunication union 9
Helping the world communicate The ITU e-Learning Platform § Online training in 8 major areas: Ø § e-Services, Human Resource Development, Rural connectivity, IP awareness, Spectrum Management, Regulatory Issues, Technology awareness, Business Management Postgraduates programmes: Ø Ø Strategic Management of Telecommunications online Telecommunications Technologies online 20 May 2008 international telecommunication union 10
Helping the world communicate The ITU e-Learning Platform Participants by Domains Key Figures for 2006: n Participants: 1200 n Training Providers: 35 n Beneficiary countries: 60 n Beneficiary Org. : 200 20 May 2008 international telecommunication union 11
Helping the world communicate Centers of Excellence Network Towards the Global Excellence Network § Regional mechanisms aimed at strengthening the capacity within each region in order to develop high-level know-how and expertise in Ø telecommunication policy Ø regulatory issues Ø corporate management Ø advanced telecommunication technology 20 May 2008 international telecommunication union 12
Helping the world communicate q The Centre of Excellence Network …. A new Strategy as of January 2007…. 20 May 2008 international telecommunication union 13
Helping the world communicate Evolution of the Centres of Excellence q Implementation of the Second Phase worldwide: Closure of 5 on-going projects and development of 4 new Project Documents q The aim of the first phase was to establish a regional mechanism aimed at strengthening the capacity, within the region, to develop high -level know-how and expertise in telecommunication policy, regulatory matters, management and advanced telecommunication technology. 20 May 2008 international telecommunication union 14
Helping the world communicate Evolution of the Centres of Excellence q. The objective of the second phase is to reinforce the self-dependence and sustainability of the established network of training providers (Co. E Nodes) offering advanced training opportunities at cost for the different Players of the Telecommunication Sector in the concerned Regions 20 May 2008 international telecommunication union 15
Helping the world communicate Phase 2 Co. E § Co. E (ASP) approved on 29 th March 2007. § Co. E (AMS); Co. E (Europe); Co. E (Arab) approved in December 2007. § Co. E Africa due for Launch in June 2008. § New Co. E for Spanish and Portuguese Speaking Africa due for launch in June 2008 with funding from the Spanish and Portuguese Governments. 20 May 2008 international telecommunication union 16
Helping the world communicate q The Centre of Excellence Network Strategic Guidance 2008 5 major ITU Recommendations: Implementation of an “umbrella” project facilitating the dissemination of best training resources and closer links among the Co. E Nodes from different networks n A stable Co. E Coordination Unit for each Region. n An increased self-dependence of each Node/ Leading Country in implementing a given Co. E Programme n A Pricing strategy tailored to the regional context. n Part-time Coordination to be organized in relationship with the self-dependence of the nodes, or Project Management transferred to the Regional HR Officer when applicable). 20 May 2008 international telecommunication union 17
Helping the world communicate q The Centre of Excellence Network Strategic Guidance 2008 Towards the global Excellence network: n n n Aggregation of new worldwide Partnerships improving the cost-effectiveness of the Co. E products Diversification of the Co. E products facilitating the certification of the acquired skills Partners inputs to be more closely integrated in the implementation / reinforcement of the Co. E mechanism 20 May 2008 international telecommunication union 18
Helping the world communicate § More than 2500 ICT experts trained § More than 170 trainings planned trainings in 2008 20 May 2008 international telecommunication union 19
Helping the world communicate Number of Participants q The Centre of Excellence Network Centre of Excellence 20 May 2008 international telecommunication union 20
Helping the world communicate Human Capacity Building Training 3225 ICT Professionals Trained in 2007 80% through Centers of Excellence Network Europe Bulgaria, Greece Poland Romania Americas Argentina (2), Bolivia, Bresil, Chile, Colombia (3), Costa-Rica, Ecuador, Perú, Bolivia, Honduras, Trinidad & Tobago, Uruguay (2), Venezuela 2007: 1623 CIS Belarus, Russia, Kazakhstan, Ukraine 2007: 410 Africa Dakar Nairobi 2007: 643 20 May 2008 Arab States Damascus, Cairo, Amman, Tunis, Bahrain Asia-Pacific Damascus, Cairo, Amman, Tunis, Bahrain 2007: 245 international telecommunication union 28121
Helping the world communicate The ITCI Project in Partnership with CISCO § ITC Initiative for Developing Countries launched in Countries § § May 2001 in partnership with Cisco Systems. To provide students and professionals in developing countries with affordable training in Internet training Protocol (IP) networking. There are now 66 centres, in 56 countries centres More then 4, 000 graduates 20 centres have been expanded to include varied expanded curriculum such as cabling, wireless and IT essentials 20 May 2008 international telecommunication union 22
Helping the world communicate q New Phase of ITCI Project n ITU and Cisco propose building on the success of their existing strong partnership by extending and expanding their collaborative efforts to support ICT- related Human Capacity Building in Developing Countries in accordance with the resolutions adopted at WTDC-06 in Doha. n This project aims to enable, extend and employ the students and graduates of the Internet Training Centres (ITCs) by a series of parallel programs which address new centres, extension of existing centres, soft skills training, entrepreneurship development, employment and income generation. Within all of these program categories, special emphasis will be put on assisting women, youth and disabled populations. 20 May 2008 international telecommunication union 23
Helping the world communicate The ITCI Project EASTERN EUROPE & CIS Academies 12 Graduates: 410 Continuing students: 373 Female percentage: 22. 25 % Active Instructors: 46 Female Instructors: 8 Legends Local Academy-44 Regional Academy-22 Expanded Academy -20 Mo. C Academy-19 LATIN AMERICA and CARIBBEAN Academies 9 Graduates: 339 Continuing students: 470 Female percentage: 24. 5% Active Instructors: 41 Female Instructors: 10 ARAB REGION Academies 7 Graduates: 441 Continuing students: 513 Female percentage: 24. 37% Active Instructors: 26 Female Instructors: 6 ASIA PACIFIC Academies 21 Graduates: 532 Continuing students: 744 Female percentage: 19. 2% Active Instructors: 53 Female Instructors: 11 AFRICA Academies 17 Graduates: 1369 Continuing students: 1029 Female percentage: 36. 4% Active Instructors: 65 Female Instructors: 12 Data as of Sept 2006 20 May 2008 international telecommunication union 24
Helping the world communicate TAP ON TELECOM Technical Assistance Program for developing countries Objective: Next Generation Telecom Networks Building Economic Prosperity through Knowledge and Innovation 20 May 2008 international telecommunication union 25
Helping the world communicate Tap on Telecom A partnership between IIT, the International Telecommunication Union and its Centre of Excellence Network, with the support of the Canadian Government 20 May 2008 international telecommunication union 26
Helping the world communicate Tap on Telecom TAP ON TELECOM is a tool provided to the Co. Es to expand their services to their customers; TAP ON TELECOM is an opportunity provided to organizations and ICT professionnals to acquire key knowledge and develop strategic competencies in the context of Next Generation Networks. 20 May 2008 international telecommunication union 27
Helping the world communicate In June 2008, TAP ON TELECOM will be 4 years old… § 48 workshops in 36 months; §Almost 1, 500 participating professional from more than 60 countries by end of 2007; §Covering English-speaking Africa, French-speaking Africa, the Arab Region, Latin America and the Caribbean; Now Also in Europe and CIS 20 May 2008 international telecommunication union 28
Helping the world communicate Regional priorities are the TAP ON TELECOM focus in each activity program 20 May 2008 international telecommunication union 29
Helping the world communicate Tap on Telecom The TAP ON TELECOM hands-on approach … through remote access to IIT platform Remote access to IIT’s Montreal Lab for training on Fiber Optics Network, MPLS, SDH, ATM, IP Cyber Security, as well as Optical Testing, Network Monitoring and Performance Management A VPN Gateway (Hosted in a Virtual Machine on the Teacher’s laptop) will be installed to interconnect the classroom Ethernet network setup to the IIT LAB network. 20 May 2008 international telecommunication union 30
Helping the world communicate Key Elements of the TAP ON TELECOM Project 20 May 2008 international telecommunication union 31
Helping the world communicate EU-ITU Internet Training Centers § A project jointly funded by the EC & ITU to provide skills in open source technologies and promote entrepreneurship § 140 -hour course – using a blended learning course approach to build skills § Online curriculum developed on “How to build e-Secure Web-Based Services” Services Ø Student Module Ø Instructor Module Ø Learning Tracking Utility 20 May 2008 international telecommunication union 32
Helping the world communicate Training Agreement Partners q n Purpose: To provide training and education to high and middle level managers in management as well as technical subjects. n For a training agreement to be signed, the costs are shared three ways: Ø The partner offers the tuition free of charge Ø ITU assists with the accommodation Ø The participant’s organization provides the airfare. 20 May 2008 international telecommunication union 33
Helping the world communicate q Training Agreement Partners United Kingdom Telecommunications Academy; Ø Telecommunication Executive Management Institute of Canada (TEMIC); Ø United States Telecommunications Training Institute (USTTI) Ø Abdus Salam International Centre Theoretical Physics (ICTP) in Trieste; Ø 20 May 2008 international telecommunication union 34
Helping the world communicate HRD/HRM Global Symposium q n When: Every two years n Why: To consider how we can develop the necessary human capacities required to support the challenges ahead in the ICT Society. n Who: For Senior Human Resource Development Professionals in the ICT sector - Government, Regulators, Operators, and Manufacturers - who are directly concerned with the impact and consequences of the sector’s evolution in their respective organizations. 20 May 2008 international telecommunication union 35
Helping the world communicate Global HR Development Symposium on Human Capital Development 21 -25 July 2008 Coventry, UK Main Topics for Discussion: § The Policy and Regulatory Challenges § ICT applications and their impact on the Human Capital § Technology Trends and related HR requirements § Knowledge Transfer § Strategic HR Management More information and registration: http: //www. ituglobalsymposium 2008. info 20 May 2008 international telecommunication union 36
Helping the world communicate Global HR Development Symposium on Human Capital Development 21 -25 July 2008 Coventry, UK Main Topics for Discussion: § Call for Participation § Call for Papers § Partial Fellowships available § Approx 150 participants already registered. § Registration is on Line. More information and registration: http: //www. ituglobalsymposium 2008. info 20 May 2008 international telecommunication union 37
Helping the world communicate q WORKING GROUP ON HUMAN RESOURCES DEVELOPMENT WGHRD) n Established by WTDC()6) under Resolution 40 n Mandate to support HRD in implementation of HRD Programs and facilitate access to the reservoir of Human Resources Skills Resident in the membership. n First WGHRD , meeting was in February 2008 during !3 th TDAG meeting 20 May 2008 international telecommunication union 38
Helping the world communicate WGHRD 2008 ACTION PLAN n A 4 point Action Plan agreed upon in supporting HRD activities Globally. n One is a study on current and future Human resources practices and trends among the membership, and extent of coordination in the implementation of WSIS Action Lines. Assess state of readiness for the Information Society n Questionnaire ready for Dispatch. n Report to be ready by the time of the Symposium. 20 May 2008 international telecommunication union 39
Helping the world communicate Be ITU Partner in Building Capacity § Provide Expertise for Ø any of the listed domains in any/all regions of the world in any language (English, French, Spanish, Russian, Arabic, Chinese). To participate, lead, contribute to the workshops and Co. E activities. Ø distance learning, web-based curricula, elearning courseware and tools. To serve as a tutor for any of the online courses that we conduct in the various domains. § Contribute Reference/ Training Material for Ø Online training course/content for the Elearning Platform. Ø Content in other forms such as providing relevant reference materials. 20 May 2008 New Opportunities for Win-Win Partnership § Project expansion § Pilot initiatives § New projects international telecommunication union 40
Helping the world communicate Data Information Knowledge ACADEMIA New Ideas R&D INDUSTRY PUBLIC SEC. New Ways for Building Capacity in ICT CIVIL SOC. ACADEMIA New Topics for SGs R&D INDUSTRY News Meetings Resources Communities Promotion ITU Relevance CIVIL SOC. New Increased Membership participation MISCELLANEOUS 20 May 2008 PUBLIC SEC. OTHERS international telecommunication union 41
Helping the world communicate Thank You International Telecommunication Union Mike Nxele <mike. nxele@itu. int> 20 May 2008 international telecommunication union 42
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