Combs Ford Surgery Patient Information Screen February 2017

Checking In Screen If checking in, please use the checking in touch screen. It asks 3 questions: • Month of birth • Day of birth – please select the actual date, not two separate numerals • First letter of your surname This will help to eliminate queues and get you checked in quicker.

Lost Hours We have recently had a rise in patients not This is a total of 469 appointments attending appointments. In the past three missed in 3 months, this is how many appointments A total of 145 hours of appointments were missed and how many hours were lost: lost in 3 months. October = 162 appointments = over 49 If you are unable to attend an hours appointment, please let reception know as soon as possible, so we can then November = 145 appointments = over 43 offer the appointment to another patient. hours December = 162 appointments = over 53 hours

Dispensary opening hours: 08: 00 -18: 30 We are able to take phone calls between the hours of: 10: 30 -12: 00 and 14: 30 -16: 00 We ask patients to allow 3 -4 days for prescriptions to arrive before medication is collected

Restricted Medication The Ipswich and East Suffolk CCG are restricting certain medications from being prescribed as they are available to buy on the high street. These include: • Paracetamol • Hay fever tablets • Emollient preparation creams

Additional GP Appointments – NHS GP+ Service: weekends, evenings and bank holidays

Suffolk GP + This is an NHS service for • People with a routine need to see a local doctor • People who find it difficult to attend weekday appointments

Suffolk GP + Appointments made via the practice, NHS 111 or out of hours service Ipswich GP+ Riverside Clinic Landseer Road IP 3 0 AZ Bury GP+ Northgate St Bury St Edmunds IP 33 1 AE

Flu Clinic We have still got flu appointments available. If you would like to book an appointment for your flu vaccination please speak to a member of reception.

Flu Clinic Eligibility Patients eligible for the flu vaccination are as follows: • If you are aged 65 and over • Have a long term condition (Asthma, Diabetes, CHD, COPD, Stroke, etc) • Pregnant • A Carer

Smoking Cessation Want help quitting but don’t know where to turn? Please speak to reception and they can give you information about our smoking cessation clinic, or visit www. nhs. uk to find other smoking cessation services available.

Care Quality Commission We had our Care Quality Commission (CQC) inspection on 9 th June 2016 and are awaiting the report. Thanks to everyone who provided feedback to the CQC.

Care Quality Commission CQC Report We have now received our final report from the Care Quality Commission (CQC). We are very pleased to hear we were rated as GOOD in every category. The report can be found in the waiting room or you can read the report online on the website below: http: //www. cqc. org. uk/location/1 -547756653

Online Blood Test Booking You can now book your next blood If you are unable to book online please appointment online for call 0333 103 2220 the following: Call Centre bookings available from 8 am to 8 pm Mon to Fri. • West Suffolk Hospital Walk In patient access remains and available too. • Sudbury Health Centre

Self Referral Service For Physiotherapy • Online and telephone access Contact them on 01473 770066, or visit www. ahpsuffolk. co. uk/referral • NHS funded • Initial contact within 1 week • Treatment is given according to individuals needs • Contact us directly or via your GP

Telephone Appointments If you have a telephone appointment, please be aware that when the GP/Nurse Practitioner calls you, it will be from a withheld number.

Contact Telephone Number It is important that we have the If you have changed your contact correct, up to date contact details for details, please inform reception, or you, in case you request a telephone complete a change of contact details consultation. Also we may need to card found in the reception area. contact you with test results, and we also send text confirmations and reminders about appointments

Contact Details – TEENAGERS! Please check that we have the correct As you are getting older and taking contact details for you on our system. more responsibility for yourself you may want us the telephone number We may haveto have your personal contact details instead. of your home address and/or your To check or change your parent’s mobile number. contact details, please speak to reception.

Change Of Address If you have moved house, please ask at reception for a change of address form. It is important we have your up to date address for any correspondence, and in case you require a home visit. If you have moved away from the Stowmarket area, you will need to register with a local surgery.

Online Booking To register for online services you will need to bring TWO forms of identification to reception. We require one photo ID (e. g. Driving licence or Passport) AND One address ID (e. g. Utility bill, Bank statement) Once registered you will be able to order repeat prescriptions and book appointments online.

Appointments How we book our appointments: We also release our appointments • We have on the day appointments for online booking, Please visit • We have appointments available 1 or 2 www. combsfordsurgery. org. uk and days in advance follow links to book appointment • We also book appointments in days (You will need to register for an or weeks in advance online login and password)

Right Person, Right Time, Right Place Denise Farrow Nurse Practitioner Andrew Toogood Emergency Care Practitioner Our Nurse Practitioner (Denise Farrow) and Emergency Care Practitioner (Andrew Toogood) are available to see you for a number of problems. They are likely to be able to see you on the day you call.

Right Person, Right Time, Right Place Denise Farrow Nurse Practitioner Andrew Toogood Emergency Care Practitioner Denise and Andrew have direct access to a doctor at the practice, can arrange for a prescription if necessary and can refer you directly to a consultant or specialist if required. Talk to our reception team about making an appointment.

Right Person, Right Time, Right Place Your local pharmacist can give you lots of advice on the best way to treat problems such as colds, coughs, minor burns, diarrhoea, sprains, bumps and bruises.

Courtesy and Politeness Our reception staff strive to remain polite and courteous under often difficult circumstances. The doctors expect their patients to do the same Rude or abusive behaviour will not be tolerated and could result in immediate removal from our list.

New Patients We are accepting new patients as of Wednesday 4 th January. We can allow a limited number of people each week to join our list. This is to ensure that we provide an effective and safe service to all of our patients. We are sure you will understand our reasons for this decision but if you have any queries please contact our Practice Manager.

Self Certification Information How long can you self certify? If you are off for less than 7 days, Employees must give their employer a you will need to complete a self doctor’s ‘fit note’ (previously called a certificate, you can download a self sick note) if they’re off for more than 7 certificate form from days in a row (including non-working www. gov. uk/government/publication days). Hospital doctors or GP’s provide s/statutory-sick-pay-employeesthem. statement-of-sickness-sc 2

Waiting Times Please be a patient – in future it may be you requiring a longer appointment with the doctor

Job Vacancies We are currently advertising for an Experienced Medical Secretary Please see our website for further details.

Your doctors and nurses say… “Your local pharmacist can give you lots of advice on the best way to treat problems such as colds, coughs, minor burns, diarrhoea, sprains, bumps and bruises. ”

Your doctors and nurses say… “Need help coping with stress, depression or anxiety? Suffolk Wellbeing Service offers a range of support that could help you feel better. Call 0300 123 1781 or sign yourself up online at www. readytochange. org. uk”

Your doctors and nurses say… “Back pain? Joint problems? No GP appointment needed. ” Call for a physiotherapy appointment: AHP Suffolk - 01473 770066 Ipswich Hospital Physiotherapy - 01473 703312

Your doctors and nurses say… “If you need urgent healthcare, please call NHS 111 before you go to any other service. It is available 24/7 and free to call. ”

Your doctors and nurses say… “Parents can get free training to help you and your kids with their behaviour; no need to see your GP first. Search online for Suffolk Parent Hub. ”

Your doctors and nurses say… “Did you know you can now sign yourself up to many health services in Suffolk, for free? Get information and help quicker without having to see a GP. ”

Your doctors and nurses say… “If you're feeling unwell, pop into your local pharmacy for some friendly and helpful advice. ”

Your doctors and nurses say… “Keeping a supply of basic medicines at home means you can treat minor illness & injury more easily. ”

Your doctors and nurses say… “Sore throat? Bad cough? Think you’ve got the flu? If you don’t know what to do, call NHS 111 or ask your pharmacist before seeing a GP. ”

Your doctors and nurses say… “Ouch! Dental pain. . . We can't help . . . but we know someone who can! Call on Freephone number 0800 389 6819 for an emergency NHS dental appointment”